Pendo Feedback vs. ProductPlan

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.

Incentivized

With ProductPlan you have the ability to manage a project with a totally objective simplicity, it is enough to have a few tasks, organize them, assign the work team that will be performing the respective tasks, customize the route and that's it. ProductPlan is rich in features to get a good project management without having a great learning curve to be able to use this platform, big or small, whether it is very deep or with basic tasks.

Incentivized

• Easy collection of enhancement requests
• Linking to Jira tickets for development priorities
• Provides visibility for our customers into their priorities

Incentivized

• Easy to create new bars.
• Easy to link to Jira.
• Simple UI.

Incentivized

• Do not charge per user (we almost cancelled over that).
• Get rid of or make the assumption of time and money saved more realistic.

Incentivized

• I think its price is a bit high.
• It should provide workflow management as well.
• It has got so many features that it gets hard to understand.

Incentivized

The support team is great - responsive and helpful.

Incentivized

There are very few problems that we have had with this platform, but from the technical support it has solved everything immediately, from errors with the page to small questions of use. We have simply had a quick response without a hitch when needing help from the ProductPlan support team.

Incentivized

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Incentivized

ProductPlan is a direct competitor to Aha!. Whereas JIRA and Trello are for mostly handling the operational tasks, ProductPlan and Aha! are for strategizing. ProductPlan is very well suited to give straight communication on what to achieve in the future and why. JIRA and Trello are the tools managing how to achieve those tasks.

Incentivized

• Able to tie costs to enhancement requests via Jira integration

Incentivized

• Good value tool.

Incentivized