Pipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.
$22
per month
WaveMaker
Score 9.2 out of 10
N/A
WaveMaker is a platform-as-a-service (PaaS) from the company of the same name in Mountain View, California.
Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
WaveMaker is a great platform for enterprise and SME's because it can save a lot on resources and time. The price is very low compared to the other competitors of WaveMaker and the best thing about WaveMaker is its no lock-in policy, you can always download the code and work on other IDEs. Overall an amazing platform.
I believe that for this case, is important the technical support, which solves you or give workarounds that work for your issues. It answers in 24 hours, in labour days.
Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept
There were instances where we had specific requests and the support team was really helpful because they were really concerned about getting me a solution.
We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.
Our processes are more organized and we are not missing any steps.
We are able to touch base with customers easier since we have all potential/missed clients in one pipe, with automated alerts (i.e. it has been 60 days since contact with this customer).
We are able to keep track of customer billing changes easier.
