Practice Fusion vs. TheraNest by Therapy Brands

The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.

Incentivized

TheraNest is appropriate for clinical practice and seems well-suited for providing speech-language and other allied health services. Without firsthand experience billing, it is difficult to provide input regarding the ease of billing with this software. I have yet to see how TheraNest would work for clients with multiple insurance types. I trialed the TheraNest video conferencing near the beginning of 2020 (start of global pandemic), but the feature had glitches and I have since discontinued use of this feature.

Incentivized

• Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
• Charting- Very detailed integration for charting.
• Reporting- We really enjoy the reports we can pull from within the software.

Incentivized

• Well-organized layout
• Syncs to Google Calendar
• User friendly

Incentivized

• Have Physician Assistant as a provider status.
• Make the notes section of each patients account displays towards the top of page and not the bottom.

Incentivized

• Make it easier to see if a note is linked to an appointment
• More options for making employee availability blocks
• Synced appointments still show up after client is archived

Incentivized

We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.

Incentivized

TheraNest support team is great but has grown since we bought it 4 years ago. 4 years ago you could call a number and someone would assist immediately and your issue would be resolved within moments. Now when you call to support you speak to someone who tells you they will create a ticket and get back in touch, which takes 2-3 days for a resolve. We understand that this is because TheraNest is growing and cannot staff at such a large scale so quickly without needing to better structure the support process. However, it is something that has been hard to transition over to for our company.

Incentivized

NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.

Incentivized

TheraHelper was outdated software that was difficult to use and hard to understand. We have cut down almost 3X the amount of work it took to use TheraHelper. TheraHelper did have a better report option for accounting purposes and that is something we are hopeful TheraNest grows toward. TheraHelper also was just beginning to offer a cloud-based option that was very different from the original software they offered, but still too difficult to navigate.

Incentivized

• Saved us money!
• Saved us time!
• Helped us stay organized!

Incentivized