Priority Matrix vs. YouTrack

If you're overwhelmed with too many things to do, and need help deciding which tasks to focus on, Priority Matrix is for you. Priority Matrix uses the classic Eisenhower matrix methodology which has been shown to be really effective for this purpose. Now you can use an app for that, instead of a piece of paper or Excel.

We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.

The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).

It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.

Incentivized

• Focus on high-impact work
• Reach inbox zero
• Reduce internal email messages

• Customization of fields that helps us report on what's important to us
• Notification options for issues followed so I never miss an update
• Filtered views for focused work

Incentivized

• It works better if you're familiar with the Eisenhower matrix

• Displaying Data
• Custonization
• Organic

YouTrack can be highly customized to meet our needs. We've seen some quirks when upgrading our instance or duplicating issues

Incentivized

The focus of Priority Matrix is on prioritization. Other apps exist that do a fine job with task and project management, but none of them equal Priority Matrix in terms of focusing your attention on the right task. The 80/20 principle that people often talk about (80% of the results come from 20% of the inputs) is clearly visible when you use PM.

YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.

Incentivized

• Less context switching due to having all the Microsoft integrations
• Having everyone work on the right task without need for frequent sync meetings
• Reaching inbox zero with peace of mind

• Saved time documenting
• Saved time organizing physical tickets
• Saved money as opposed to Jira