PRTG Network Monitor vs. Site24x7 All-in-One Monitoring

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PRTG
Score 8.6 out of 10
N/A
PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.
$1,750
perpetual license
Site24x7 All-in-One Monitoring
Score 9.1 out of 10
N/A
Site24x7 from ManageEngine is a full-stack application, website, server, cloud and network monitoring tool. Site24x7 offers code-level diagnostics and customizable error thresholds, end-to-end monitoring with topology visualization tools, and mobile accessibility.
$9
10 monitors
Pricing
PRTG Network MonitorSite24x7 All-in-One Monitoring
Editions & Modules
PRTG 500
1,750
perpetual license
PRTG 1,000
3,200
perpetual license
PRTG 2,500
6,500
perpetual license
PRTG 5,000
11,500
perpetual license
PRTG XL 1
15,500
perpetual license
PRTG Enterprise
Custom Pricing
subscription license
Starter
$9.00
10 monitors
Pro
$35.00
40 Monitors
Classic
$89.00
100 Monitors
Elite
$225.00
250 Monitors
Enterprise
$449.00
500 Monitors
Enterprise Plus Web
$899.00
2500 Monitors
Offerings
Pricing Offerings
PRTGSite24x7 All-in-One Monitoring
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$1 monitors
Additional DetailsEach Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.
More Pricing Information
Community Pulse
PRTG Network MonitorSite24x7 All-in-One Monitoring
Considered Both Products
PRTG
Chose PRTG Network Monitor
Nagios and Icinga (which is itself a fork from Nagios) are decent enough solutions for free, being open source. They do take more to set up and maintain, with quite a lot of manual work and agent installs in some cases. So in comparison with PRTG, they require more labor, but …
Site24x7 All-in-One Monitoring
Chose Site24x7 All-in-One Monitoring
The biggest difference between Site24x7 and products like PRTG, Nagios, or Icinga, is that Site24x7 is hosted off the network, completely externally. The others do a great job on network alerts-- and some can even be configured to send SMS or phone calls with the right …
Chose Site24x7 All-in-One Monitoring
Manage engine had OPs manager for alerting and security monitoring alerts, but is just not as robust an offering as [Site24x7 All-in-One Monitoring] (RUM.APM features etc..). Originally we had used Nagios on low, to no-cost linux platform, but Nagios will require license also, …
Chose Site24x7 All-in-One Monitoring
I selected this [roduct because I needed something really quick to deploy and that we could easily integrate with our environment without having to deal with firewall setup and other stuff.
Chose Site24x7 All-in-One Monitoring
Simply put, AlertSite from Smartbear is a great product, with top-notch functionality. However, the cost of the platform when using multi-step transactions is incredibly pricey and the cost does not scale well when you want to increase your monitoring. Site24x7 alleviates the …
Top Pros
Top Cons
Features
PRTG Network MonitorSite24x7 All-in-One Monitoring
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
PRTG Network Monitor
7.2
55 Ratings
13% below category average
Site24x7 All-in-One Monitoring
-
Ratings
Automated network device discovery7.549 Ratings00 Ratings
Network monitoring7.854 Ratings00 Ratings
Baseline threshold calculation6.947 Ratings00 Ratings
Alerts7.855 Ratings00 Ratings
Network capacity planning6.839 Ratings00 Ratings
Packet capture analysis5.828 Ratings00 Ratings
Network mapping7.739 Ratings00 Ratings
Customizable reports7.548 Ratings00 Ratings
Wireless infrastructure monitoring7.538 Ratings00 Ratings
Hardware health monitoring7.152 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
PRTG Network Monitor
-
Ratings
Site24x7 All-in-One Monitoring
9.0
12 Ratings
14% above category average
Remote monitoring00 Ratings9.012 Ratings
Network device monitoring00 Ratings9.09 Ratings
Multiple Server Monitoring00 Ratings9.011 Ratings
Multi-device monitoring00 Ratings9.09 Ratings
Automated alerts and notifications00 Ratings9.012 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
PRTG Network Monitor
-
Ratings
Site24x7 All-in-One Monitoring
7.4
9 Ratings
3% above category average
Policy-based automation00 Ratings7.49 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
PRTG Network Monitor
-
Ratings
Site24x7 All-in-One Monitoring
8.0
11 Ratings
8% above category average
Performance data reports00 Ratings9.011 Ratings
Customizable reporting00 Ratings8.011 Ratings
Data visualization00 Ratings7.09 Ratings
Risk analysis00 Ratings8.08 Ratings
Security
Comparison of Security features of Product A and Product B
PRTG Network Monitor
-
Ratings
Site24x7 All-in-One Monitoring
6.6
2 Ratings
0% below category average
Antivirus and malware management00 Ratings6.62 Ratings
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PRTG Network MonitorSite24x7 All-in-One Monitoring
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User Ratings
PRTG Network MonitorSite24x7 All-in-One Monitoring
Likelihood to Recommend
8.6
(55 ratings)
9.0
(14 ratings)
Likelihood to Renew
10.0
(2 ratings)
9.0
(1 ratings)
Usability
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
8.5
(17 ratings)
9.0
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
PRTG Network MonitorSite24x7 All-in-One Monitoring
Likelihood to Recommend
Paessler
If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes. If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
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Zoho
Site24x7 All-in-One Monitoring is well-suited for organizations with diverse IT infrastructures, including networks, servers, applications, and cloud services. For very small-scale environments with minimal IT infrastructure, a comprehensive all-in-one monitoring solution like Site24x7 might be more than what is necessary
Read full review
Pros
Paessler
  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Read full review
Zoho
  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Read full review
Cons
Paessler
  • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
  • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
  • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
Read full review
Zoho
  • Ability to edit an existing maintenance schedule, vs creating a new one each time
  • Grouping of emails to SMS and non SMS alerts to save on false alerts
  • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
Read full review
Likelihood to Renew
Paessler
It is now an essential tool for monitoring and maintaining the health of our network and systems.
Read full review
Zoho
No answers on this topic
Usability
Paessler
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
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Zoho
The user-friendly interface and intuitive design of Site24x7 may be attractive to organizations looking for a monitoring tool that is easy to set up and navigate.
Read full review
Support Rating
Paessler
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
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Zoho
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
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Alternatives Considered
Paessler
I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
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Zoho
Site24x7 [All-in-One Monitoring] has some similarities to ThousandEyes. Especially in the troubleshooting aspect where both offer Web performance waterfall charts to analyze the issue better. Both have cloud-based servers globally that allow to determine performance on the Internet. Site24x7 has more features available so we selected it instead.
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Return on Investment
Paessler
  • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
  • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
  • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
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Zoho
  • Reduced downtime: We've reduced downtime because the alerts from Site24x7 get us working on a problem immediately.
  • Less required manpower: We do not need additional staff overnight or an outside contractor to monitor the network since we get alerts ourselves.
  • False alerts: We do occasionally get false alerts, which causes time spent after hours tracing a problem that does not exist.
Read full review
ScreenShots

Site24x7 All-in-One Monitoring Screenshots

Screenshot of Component wise metric breakdown in a Webpage Speed (Browser) monitorScreenshot of Summary page for a windows server monitorScreenshot of Response time and outages summary for a DNS server monitorScreenshot of Summary page for traces run on a Java applicationScreenshot of Desktop and mobile view of a Website monitorScreenshot of Homepage view