PwC’s Managed Services delivers strategic business operations across the enterprise. The company's team of trained professionals, combined with the use of the latest advancements in technology and process, with the goal of providing more effective and efficient business outcomes.
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Rimini Street
Score 9.0 out of 10
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Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.
In scenarios where functions need to be allowed to shift its focus from managing operational challenges to executing enterprise strategic priorities. PwC can plug in fully managed or flexible PMO models, tracking and reporting enablers to accelerate operationally, realize value at a competitive cost of service, and continue to adjust to, and excel in, a virtual/hybrid remote environment. PwC can assume full operational responsibility for your PMO functions, including the option to rebadge your existing PMO team members as PwC employees upon transition.
I had a P1 issue which they helped me resolve within 45 mins saving critical business hours of work and money. I had raised multiple issues which had been pending for the past 6 to 7 months and even a year which they helped us resolve. One such scenario was related to missing data, where they helped in tracing the source of identifying the cause.
Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.
We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support.
One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process.
We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery.
Bo other product since this decision was out of my control. If I was to decide, I would surely recommend using Rimini Street as an alternative to Oracle Database support since their employees seem to be very knowledgeable and have the necessary Database Administrator experience needed to help provided the needed support when needed.
