A DBA's view on Rimini Street Support
January 03, 2024
A DBA's view on Rimini Street Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rimini Street
- Customer support / Help desk
Rimini Street is excellent in Supplying Client Support Services. They are knowledgeable and understand our issue quickly rather than asking us to generate a big bunch of unrelated information. They also communicate with us well and with a dedicated staff working on our site. For example, we wants a solution about a failed Purchase Order reconciliation. They will find out the data issue and give us an solution to rectify the data. Instead of find out the bug in the program. They find out the cause of the problem and solution to correct the data. We have never been asked for replicating an issue in DEMO environment.
- They are excellent in resolve PeopleSoft data issue. For example, At one stage, we have a cheque run failed. They came to our environment and help us to debug the program and find the root cause of the issue. This not not like other supporters who would say, this is a UWA customisation, you find out where the problem is.
- We also have one incident that our scheduled reports failed in 4000+. It would take long time to reschedule them not mention re-run then in the period. Rimini Street staff gave us an script and we were able to set failed reports back to queued status and re-run them within the period.
- We have some issues which Purchase Orders are having issues and the balance are incorrect. Rimini Street staff would investigate and find a solution for us. We were able to correct the data and correct the ledger.
- We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support.
- One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process.
- We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery.