Likelihood to Recommend Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
Read full review Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Read full review Pros Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations. Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research. Read full review Flexible for making changes to survey questions, layout, and text Great tracking of customer responses as well as ease of integrating Google Analytics for additional tracking Support team was very knowledgeable and responses to requests Read full review Cons The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them. I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that. Read full review Does simple very well, but complicated not as well. It is NOT a survey system. Some of the reports are still a bit old for display, but new features have been released recently giving more options. Standard deployment templates may be a bit limited for customization, or you need to go to fully customized and do the development yourself. Read full review Likelihood to Renew I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Read full review The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
Read full review Usability All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Read full review Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.
Read full review Support Rating Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges Project Manager, Systems/Tools (Global Services Operations)
Read full review Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Read full review Online Training I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Read full review Implementation Rating I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Read full review Alternatives Considered ]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
Read full review ForeSee offers data that is complimentary to
Domo . ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with
Domo . The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Read full review Return on Investment Increased productivity due to the highly intuitive user-interface and template saving capabilities. Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly. If a user has created a great template, they can share to external teams quite easily. It helps other departments! Read full review Provides real-time voice of the customer feedback Integration with other analytics platforms is a plus but can be cumbersome to set up Initial setup can be problematic Read full review ScreenShots