Respond.io vs. eDesk

Respond.io

eDesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Respond.io	Score 8.3 out of 10	N/A	Respond.io is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. Respond.io is designed to meet this challenge, simply.	$99 per month
eDesk	Score 10.0 out of 10	Small Businesses (1-50 employees)	eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…	$0 per month

Pricing

Respond.io

eDesk

Editions & Modules

Team: $99
per month
Business: $299
per month
Enterprise: Custom

Shopify Entrepreneurs - 300 Tickets: $39
per month 300 Tickets
eDesk Team: $69
per month per user
eDesk Professional: $109
per month per user
Shopify Entrepreneurs - 2,000 Tickets: $158
per month 2,000 Tickets

Offerings

Pricing Offerings
Respond.io	eDesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

—

These are yearly plans paid monthly for using eDesk. Month to month plans are available

More Pricing Information

Community Pulse
	Respond.io	eDesk

Features

Respond.io

eDesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Respond.io - Ratings	eDesk 10.0 1 Ratings 20% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	10.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Respond.io - Ratings	eDesk 10.0 1 Ratings 22% above category average
External knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Respond.io - Ratings	eDesk 8.5 1 Ratings 6% above category average
Social integration	00 Ratings	7.01 Ratings
Email support	00 Ratings	10.01 Ratings

Best Alternatives
	Respond.io	eDesk
Small Businesses	EZ Texting Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Quadient Inspire Score 8.8 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Quadient Inspire Score 8.8 out of 10	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Respond.io	eDesk
Likelihood to Recommend	10.0 (1 ratings)	10.0 (1 ratings)

User Testimonials
	Respond.io	eDesk
Likelihood to Recommend	Respond.io If you're looking to implement the WhatsApp business api for your official number in your product Respond.io is the solution to go because the truth is that there is no easy way and most of the providers will assume that you have developers in order to create your own implementation and many of the other solutions our there are not even close to Respond.io and they are usually expensive. Also, most of the Customer Service software out there will offer you the typical channel but will skip Whatsapp while Respond.io does the opposite (check it out for the free tier if you're not convinced). Incentivized Ramón Carmona Medina Co-Founder and CMO Read full review	eDesk Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces. Incentivized ES Erika Snow Marketing Manager Read full review
Pros	Respond.io Easy integration with WhatsApp business api, you just need a verified number The CRM for WhatsApp is easy to use very friendly and let you make follow-ups to your users They finally implemented the broadcast option where you can schedule broadcast messages to a specific list of users. Incentivized Ramón Carmona Medina Co-Founder and CMO Read full review	eDesk Easy to use for customers Maintains marketplace standards for communication Is the only platform that offers these services Connects with Channel Advisor Incentivized ES Erika Snow Marketing Manager Read full review
Cons	Respond.io You have to be patient with Respond.io since many features are still in development I wish they can make features faster In order to use WhatsApp business api you need a number that is provided by Twilio they also have implemented other number providers but it will be nice that they add more WhatsApp business number providers (since we have a US number instead of a Mexican number) Incentivized Ramón Carmona Medina Co-Founder and CMO Read full review	eDesk I wish the filters displayed closer to the top of the inbox vs the bottom The new and to-do tabs can be confusing at first Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication. Incentivized ES Erika Snow Marketing Manager Read full review
Alternatives Considered	Respond.io When we were implementing WhatsApp business api number in Bussi. We had 2 options the first Zendesk smooch.io and the second one a Twilio WhatsApp number. In the beginning, it seemed that Zendesk smooch.io was the option to go but the conversation was quite slow also the integration was easy but you needed to manage this conversation from zendesk which we were not completely sure about since it's more like a ticketing platform. Fortunately, we were looking and testing solutions until we found Respond.io, and even if they didn't have at the time the broadcast feature they let us know that feature was already in development so we felt that they were building a solution we were looking for so we decided to give them a few months and in those few months they built this feature and is a more dynamic way to answer customers than tickets so we decided to go with them. Incentivized Ramón Carmona Medina Co-Founder and CMO Read full review	eDesk They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has. Incentivized ES Erika Snow Marketing Manager Read full review
Return on Investment	Respond.io Most options we saw before Respond.io needed a minimum number of messages, contracts, or costly integrations from the side of the vendor while Respond.io is actually helping you to integrate the product with no extra cost. Our users choose the communication channel they want so before we were losing leads and money because we were not able to attend this channel. It requires a $0 investment to implement or maintain from the side of the developer area so we use our technical resources to develop our main core product not a WhatsApp chat integration feature. Incentivized Ramón Carmona Medina Co-Founder and CMO Read full review	eDesk Saves agents lots of time Creates better communication with customer with less time in between messages Helps us provide great customer service Has helped us meet marketplace communication standards and receive more feedback/reviews Incentivized ES Erika Snow Marketing Manager Read full review
ScreenShots	Respond.io Screenshots	eDesk Screenshots