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Top Rated
2897 Ratings
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503 Ratings

Salesforce

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Top Rated
2897 Ratings
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Score 8.4 out of 100

Salesforce Lightning Platform (formerly Salesforce App Cloud)

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503 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Salesforce

Here are some scenarios where Salesforce.com is well suited in Finastra. As a Financial Services company we are dealing with large to medium IT, bank, and/or financial institutions or companies and a lot of sales and marketing efforts are in place and we do need Salesforce.com to actually maintain our leads, contacts, or prospects whether new or old, the customer. It is widely used in our marketing activities through Marketo synced in Salesforce.com. It also serves as a continuity tool between the marketing and sales teams to nurture our leads until we generate an ROI or have a close won/deal status. While for scenarios where it is less appropriate I think if it's for non-demand gen campaign or non-transactional activities it's ok not to be in Salesforce.com.
Angel Arciaga | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

To be quite honest, if we did not have Salesforce Lightning as our platform to store all of our data we would be in some serious trouble. It is well suited for storing competitor data and notes from the sales rep. I've used this now for over 4+ years. Most of the sales are staying organized. This platform allows you to do so. The more time you put into building our your pages in your territory of your customers, the more prepared you will be for your next call or in person meeting.
Simon Vargas | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.8
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Customer data management / contact management
Salesforce
8.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Workflow management
Salesforce
7.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Territory management
Salesforce
7.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Opportunity management
Salesforce
8.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Contract management
Salesforce
7.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Quote & order management
Salesforce
7.5
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Interaction tracking
Salesforce
8.1
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Channel / partner relationship management
Salesforce
7.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Customer Service & Support

Salesforce
8.5
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Case management
Salesforce
9.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Call center management
Salesforce
8.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Help desk management
Salesforce
8.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Marketing Automation

Salesforce
7.9
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Lead management
Salesforce
8.2
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Email marketing
Salesforce
7.6
Salesforce Lightning Platform (formerly Salesforce App Cloud)

CRM Project Management

Salesforce
7.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Task management
Salesforce
7.6
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Billing and invoicing management
Salesforce
6.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Reporting
Salesforce
8.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

CRM Reporting & Analytics

Salesforce
8.2
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Forecasting
Salesforce
7.9
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Pipeline visualization
Salesforce
8.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Customizable reports
Salesforce
8.5
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Customization

Salesforce
8.1
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Custom fields
Salesforce
8.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Custom objects
Salesforce
8.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Scripting environment
Salesforce
7.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)
API for custom integration
Salesforce
8.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Security

Salesforce
8.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Single sign-on capability
Salesforce
8.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Role-based user permissions
Salesforce
8.6
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Social CRM

Salesforce
7.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Social data
Salesforce
7.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Social engagement
Salesforce
7.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Integrations with 3rd-party Software

Salesforce
7.5
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Marketing automation
Salesforce
7.6
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Compensation management
Salesforce
7.3
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Platform

Salesforce
7.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)
Mobile access
Salesforce
7.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Platform-as-a-Service

Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.1
Ease of building user interfaces
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5
Scalability
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.3
Platform management overhead
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.6
Workflow engine capability
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0
Platform access control
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.6
Services-enabled integration
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5
Development environment creation
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.5
Development environment replication
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.6
Issue monitoring and notification
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Issue recovery
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.6
Upgrades and platform fixes
Salesforce
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.6

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
  • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
  • Parent/Child account hierarchy exists which is helpful.
  • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
  • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
Rhiannon Thompson | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Can be cumbersome: takes multiple clicks to get where you need to go
  • Lightning is slower than original Salesforce, and it is very noticeable
  • The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Usability

Salesforce

Salesforce 8.1
Based on 83 answers
They need some work on Salesforce’s user interface (UI) to make it more user-friendly and intuitive. It could provide better training and tools to help users take advantage of more advanced features. With a lot of data points, Salesforce’s interface is not seamless. Following a fresh set of edits being saved, no new pages appear in the browser.
Aononna Tazin | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 5.5
Based on 2 answers
This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 7.7
Based on 110 answers
We do have an in-house team to help us with our Salesforce.com (SFDC) needs and though sometimes it [is] due to technical glitches, which may take a long time to address, we do workarounds to ensure that we are still able to send our deliverables (e.g. for our team, reporting wise).
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 8.2
Based on 20 answers
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Shanna Kostopulos | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

I think Salesforce has the most powerful developer engine - I have yet to need a module that I couldn't create (maybe with help). I probably could have made the others work but Salesforce, in my opinion, made it the easiest. Salesforce is reliable and established as well so you're not taking any risks from that perspective.
Joseph Lemos | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.0
Based on 2 answers
Salesforce has never been able to answer a question I've had, but I've heard from colleagues that they respond quickly. Market leaders tend to be more professional when things go awry. For CRM systems, Salesforce is by far the most popular. I've used CRM systems before Salesforce, and they weren't even close. Salesforce has such a monopoly on the market that they consider us as users. Inextricably linked, the two are one.
Aononna Tazin | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Professional Services

Salesforce

Salesforce 9.0
Based on 2 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • This has been a huge time waster for our team.
  • Load times are at least 3 times as long as they used to be.
  • Our workflows can not be as efficient as they used to be so we spend more time doing manual tasks.
  • More things have to be pushed through our ops team instead of being able to do them ourselves, which creates significant roadblocks.
Jacob LaBruzzo | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Salesforce Lightning Platform (formerly Salesforce App Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Lightning Platform (formerly Salesforce App Cloud) Editions & Modules

Edition
Starter$25.001
Plus$100.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.8
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0

Likelihood to Renew

Salesforce
10.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Usability

Salesforce
8.1
Salesforce Lightning Platform (formerly Salesforce App Cloud)
5.5

Reliability and Availability

Salesforce
9.8
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Performance

Salesforce
9.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Support Rating

Salesforce
7.7
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.2

In-Person Training

Salesforce
7.9
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Online Training

Salesforce
9.1
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Implementation Rating

Salesforce
9.4
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Contract Terms and Pricing Model

Salesforce
9.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Scalability

Salesforce
10.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

Professional Services

Salesforce
9.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)

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