What users are saying about
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Top Rated
2909 Ratings
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Top Rated
78 Ratings

Salesforce

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Score 8.4 out of 100

Spryker Cloud Commerce OS

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Score 8.1 out of 100

Likelihood to Recommend

Salesforce

Salesforce.com is an excellent option for other businesses as well. Using Salesforce.com has made it easier for us to keep track of our customers. Having everything in one place makes it easier for us to get what we're looking for. It integrates many functions. There's also a cloud-based approach that's convenient to use at any time. I believe the reporting or dashboard could be improved in the future, especially since the Lightning version has some ambiguous filters.
Al Mubassir Muin | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system.It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
Tim Schestag | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.8
Spryker Cloud Commerce OS
Customer data management / contact management
Salesforce
8.4
Spryker Cloud Commerce OS
Workflow management
Salesforce
7.7
Spryker Cloud Commerce OS
Territory management
Salesforce
7.7
Spryker Cloud Commerce OS
Opportunity management
Salesforce
8.3
Spryker Cloud Commerce OS
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.3
Spryker Cloud Commerce OS
Contract management
Salesforce
7.7
Spryker Cloud Commerce OS
Quote & order management
Salesforce
7.5
Spryker Cloud Commerce OS
Interaction tracking
Salesforce
8.1
Spryker Cloud Commerce OS
Channel / partner relationship management
Salesforce
7.8
Spryker Cloud Commerce OS

Customer Service & Support

Salesforce
8.5
Spryker Cloud Commerce OS
Case management
Salesforce
9.0
Spryker Cloud Commerce OS
Call center management
Salesforce
8.4
Spryker Cloud Commerce OS
Help desk management
Salesforce
8.3
Spryker Cloud Commerce OS

Marketing Automation

Salesforce
7.9
Spryker Cloud Commerce OS
Lead management
Salesforce
8.2
Spryker Cloud Commerce OS
Email marketing
Salesforce
7.7
Spryker Cloud Commerce OS

CRM Project Management

Salesforce
7.5
Spryker Cloud Commerce OS
Task management
Salesforce
7.6
Spryker Cloud Commerce OS
Billing and invoicing management
Salesforce
6.7
Spryker Cloud Commerce OS
Reporting
Salesforce
8.0
Spryker Cloud Commerce OS

CRM Reporting & Analytics

Salesforce
8.2
Spryker Cloud Commerce OS
Forecasting
Salesforce
7.9
Spryker Cloud Commerce OS
Pipeline visualization
Salesforce
8.3
Spryker Cloud Commerce OS
Customizable reports
Salesforce
8.5
Spryker Cloud Commerce OS

Customization

Salesforce
8.1
Spryker Cloud Commerce OS
Custom fields
Salesforce
8.3
Spryker Cloud Commerce OS
Custom objects
Salesforce
8.3
Spryker Cloud Commerce OS
Scripting environment
Salesforce
7.7
Spryker Cloud Commerce OS
API for custom integration
Salesforce
7.9
Spryker Cloud Commerce OS

Security

Salesforce
8.4
Spryker Cloud Commerce OS
Single sign-on capability
Salesforce
8.2
Spryker Cloud Commerce OS
Role-based user permissions
Salesforce
8.6
Spryker Cloud Commerce OS

Social CRM

Salesforce
7.5
Spryker Cloud Commerce OS
Social data
Salesforce
7.4
Spryker Cloud Commerce OS
Social engagement
Salesforce
7.5
Spryker Cloud Commerce OS

Integrations with 3rd-party Software

Salesforce
7.5
Spryker Cloud Commerce OS
Marketing automation
Salesforce
7.7
Spryker Cloud Commerce OS
Compensation management
Salesforce
7.3
Spryker Cloud Commerce OS

Platform

Salesforce
7.8
Spryker Cloud Commerce OS
Mobile access
Salesforce
7.8
Spryker Cloud Commerce OS

Online Storefront

Salesforce
Spryker Cloud Commerce OS
7.4
Product catalog & listings
Salesforce
Spryker Cloud Commerce OS
7.8
Product management
Salesforce
Spryker Cloud Commerce OS
7.1
Bulk product upload
Salesforce
Spryker Cloud Commerce OS
7.5
Branding
Salesforce
Spryker Cloud Commerce OS
7.6
Mobile storefront
Salesforce
Spryker Cloud Commerce OS
7.8
Product variations
Salesforce
Spryker Cloud Commerce OS
7.9
Visual customization
Salesforce
Spryker Cloud Commerce OS
7.4
CMS
Salesforce
Spryker Cloud Commerce OS
5.9

Online Shopping Cart

Salesforce
Spryker Cloud Commerce OS
7.8
Abandoned cart recovery
Salesforce
Spryker Cloud Commerce OS
7.9
Checkout user experience
Salesforce
Spryker Cloud Commerce OS
7.8

Online Payment System

Salesforce
Spryker Cloud Commerce OS
8.2
eCommerce security
Salesforce
Spryker Cloud Commerce OS
8.2

eCommerce Marketing

Salesforce
Spryker Cloud Commerce OS
7.3
Promotions & discounts
Salesforce
Spryker Cloud Commerce OS
7.9
Personalized recommendations
Salesforce
Spryker Cloud Commerce OS
6.9
SEO
Salesforce
Spryker Cloud Commerce OS
7.2

eCommerce Business Management

Salesforce
Spryker Cloud Commerce OS
8.1
Multi-site management
Salesforce
Spryker Cloud Commerce OS
8.1
Order processing
Salesforce
Spryker Cloud Commerce OS
8.4
Inventory management
Salesforce
Spryker Cloud Commerce OS
7.7
Shipping
Salesforce
Spryker Cloud Commerce OS
7.6
Custom functionality
Salesforce
Spryker Cloud Commerce OS
8.5

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
Anonymous | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
Moritz Jung | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Usability

Salesforce

Salesforce 8.1
Based on 85 answers
I think Salesforce is going to be a fantastic resource once we get fully onboarded and trained and are using all the features we want in our company. The problem is that onboarding is not intuitive and is very labor-intensive. After you make the agreement to purchase and settle on a price, they come back and recommend spending thousands more to have someone onboard for you. It's a hidden fee that isn't part of the original negotiations. In our case, we couldn't afford that right off the bat so the onboarding process is slower than expected, but we will eventually get there.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.7
Based on 61 answers
Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
Saulius Lazaravičius | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 7.8
Based on 112 answers
I rate the overall support for Salesforce.com in 10 because they are accomodating, very responsive, timely, and handle issues or inquiries professionally. We never had any issues with raising it or waiting too long until it is fixed. Nothing to worry about if we have something to raise it will always be smooth and hassle-free communication.
Angel Arciaga | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.7
Based on 61 answers
We currently use Spryker Cloud Commerce OS only in a few projects (for most of the projects we use the on-premises version). Due to our good partnership with Spryker, we have the right contact person quickly in case of problems and usually find a solution for almost everything together.
Florian Möller | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.0
Based on 4 answers
Salesforce has never been able to answer a question I've had, but I've heard from colleagues that they respond quickly. Market leaders tend to be more professional when things go awry. For CRM systems, Salesforce is by far the most popular. I've used CRM systems before Salesforce, and they weren't even close. Salesforce has such a monopoly on the market that they consider us as users. Inextricably linked, the two are one.
Aononna Tazin | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Professional Services

Salesforce

Salesforce 9.0
Based on 4 answers
I believe it is the best customer relationship management system available. We use it for everything and have integrated other platforms to give customers/accounts a 360-degree view. According to Salesforce customer service, it is beneficial for tracking all information, and the reporting/dashboards are unique. It's where we keep track of every sale.
Al Mubassir Muin | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Extending the reach and visibility of the brand through content and commerce.
  • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
  • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
Jan Stöckel | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Spryker Cloud Commerce OS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Spryker Cloud Commerce OS Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.9
Spryker Cloud Commerce OS
8.1

Likelihood to Renew

Salesforce
10.0
Spryker Cloud Commerce OS

Usability

Salesforce
8.1
Spryker Cloud Commerce OS
7.7

Reliability and Availability

Salesforce
9.8
Spryker Cloud Commerce OS

Performance

Salesforce
9.0
Spryker Cloud Commerce OS

Support Rating

Salesforce
7.8
Spryker Cloud Commerce OS
7.7

In-Person Training

Salesforce
7.9
Spryker Cloud Commerce OS

Online Training

Salesforce
9.1
Spryker Cloud Commerce OS

Implementation Rating

Salesforce
9.4
Spryker Cloud Commerce OS

Contract Terms and Pricing Model

Salesforce
9.0
Spryker Cloud Commerce OS

Scalability

Salesforce
10.0
Spryker Cloud Commerce OS

Professional Services

Salesforce
9.0
Spryker Cloud Commerce OS

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