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Top Rated
40 Ratings
10 Ratings
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Score 5.7 out of 100

Salesmate

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Top Rated
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

Salesforce Maps (formerly MapAnything)

If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.
Kurt Johansen | TrustRadius Reviewer

Salesmate

Any small sales organization, it's ideal. Best on market, without a doubt (I've tried them all so I should know). It's pretty seamless when it comes to managing and chasing your database. Can't express how hard this is to get right, and Salesmate has!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales ICM

Salesforce Maps (formerly MapAnything)
1.0
Salesmate
Sales compensation plan creation
Salesforce Maps (formerly MapAnything)
1.0
Salesmate

Sales Force Automation

Salesforce Maps (formerly MapAnything)
Salesmate
9.3
Customer data management / contact management
Salesforce Maps (formerly MapAnything)
Salesmate
9.4
Workflow management
Salesforce Maps (formerly MapAnything)
Salesmate
9.4
Territory management
Salesforce Maps (formerly MapAnything)
Salesmate
9.0
Opportunity management
Salesforce Maps (formerly MapAnything)
Salesmate
9.5
Integration with email client (e.g., Outlook or Gmail)
Salesforce Maps (formerly MapAnything)
Salesmate
9.3
Contract management
Salesforce Maps (formerly MapAnything)
Salesmate
9.5
Quote & order management
Salesforce Maps (formerly MapAnything)
Salesmate
9.3
Interaction tracking
Salesforce Maps (formerly MapAnything)
Salesmate
9.4
Channel / partner relationship management
Salesforce Maps (formerly MapAnything)
Salesmate
9.2

Customer Service & Support

Salesforce Maps (formerly MapAnything)
Salesmate
9.4
Case management
Salesforce Maps (formerly MapAnything)
Salesmate
9.4
Call center management
Salesforce Maps (formerly MapAnything)
Salesmate
9.4

Marketing Automation

Salesforce Maps (formerly MapAnything)
Salesmate
9.3
Lead management
Salesforce Maps (formerly MapAnything)
Salesmate
9.4
Email marketing
Salesforce Maps (formerly MapAnything)
Salesmate
9.3

CRM Project Management

Salesforce Maps (formerly MapAnything)
Salesmate
9.3
Task management
Salesforce Maps (formerly MapAnything)
Salesmate
9.4
Reporting
Salesforce Maps (formerly MapAnything)
Salesmate
9.2

CRM Reporting & Analytics

Salesforce Maps (formerly MapAnything)
Salesmate
9.2
Forecasting
Salesforce Maps (formerly MapAnything)
Salesmate
9.1
Pipeline visualization
Salesforce Maps (formerly MapAnything)
Salesmate
9.1
Customizable reports
Salesforce Maps (formerly MapAnything)
Salesmate
9.3

Customization

Salesforce Maps (formerly MapAnything)
Salesmate
9.5
Custom fields
Salesforce Maps (formerly MapAnything)
Salesmate
9.4
Custom objects
Salesforce Maps (formerly MapAnything)
Salesmate
9.5
Scripting environment
Salesforce Maps (formerly MapAnything)
Salesmate
9.5
API for custom integration
Salesforce Maps (formerly MapAnything)
Salesmate
9.5

Security

Salesforce Maps (formerly MapAnything)
Salesmate
9.5
Single sign-on capability
Salesforce Maps (formerly MapAnything)
Salesmate
9.5
Role-based user permissions
Salesforce Maps (formerly MapAnything)
Salesmate
9.6

Integrations with 3rd-party Software

Salesforce Maps (formerly MapAnything)
Salesmate
9.1
Marketing automation
Salesforce Maps (formerly MapAnything)
Salesmate
9.1

Platform

Salesforce Maps (formerly MapAnything)
Salesmate
9.4
Mobile access
Salesforce Maps (formerly MapAnything)
Salesmate
9.4

Pros

Salesforce Maps (formerly MapAnything)

  • Color coding different accounts or data fields.
  • Ability to see travel time and not just distance.
  • Lots of data fields to pull from - big recent improvement.
Edward Phillips | TrustRadius Reviewer

Salesmate

  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
Mark Kershek | TrustRadius Reviewer

Cons

Salesforce Maps (formerly MapAnything)

  • Lots of glitches
  • Get signed out often, which interrupts the day
  • Could be more intuitive
Anonymous | TrustRadius Reviewer

Salesmate

  • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
  • The dashboard button is pointless if it still makes you choose between legacy or classic.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce Maps (formerly MapAnything)

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Usability

Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything) 5.0
Based on 1 answer
Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort
Kurt Johansen | TrustRadius Reviewer

Salesmate

Salesmate 9.6
Based on 33 answers
Really solid UX both for sales representatives, and management. Very intuitive and easy to get used to. Our sales reps have had a bit of a learning curve with this, but that's also due to the level of customization we implemented specific to our business. Once trained, the system will allow you to track pretty much anything natively...from calls, to times on calls, appointments, agreements...you name it, it can be tracked if setup correctly. As the implementor of the software, the support team have been invaluable in their assistance and are never too far away
Michael Eastwood | TrustRadius Reviewer

Support Rating

Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything) 1.0
Based on 1 answer
Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic
Kurt Johansen | TrustRadius Reviewer

Salesmate

Salesmate 9.7
Based on 33 answers
This is where Salesmate, in my opinion, is most lacking. With other CRMs, I have been able to chat directly to the tech team, but with Salesmate it appears you have to go through customer service first, which honestly doesn't cut it. In fairness, Salesmate's online guides are very helpful and are usually sufficient to help you get the simple things done. However, as soon as you have a question of any complexity, getting customer service to understand the issue and help out has been like pulling teeth. I have experienced this half a dozen times. One example of this was when trying to migrate from our previous CRM. I had an issue migrating custom fields and notes from our old CRM. Only by the third support agent was I advised that what I was trying to do was not possible. Even then, the solution provided was initially incorrect, and even when I found the solution, it effectively meant me having to import our database 10 times (as each import could only take 1 note at a time). In the end, I had to manually import our database around 30 times before getting it right, costing our company many hours of lost time. We have now saved far more time than this using Salesmate, but that was one frustrating day!Overall I would advise using Salesmate only if you have a fairly simple CRM use case, or you are technologically capable to ride through the issues when trying to do something complex.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesforce Maps (formerly MapAnything)

MapAnything is very easy to use but it appears that similar companies are too. Because of the new pricing structure, they are expensive.
Edward Phillips | TrustRadius Reviewer

Salesmate

Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
Sales.mate is the BEST, I love them! Seriously.
Alexander Ceranek | TrustRadius Reviewer

Return on Investment

Salesforce Maps (formerly MapAnything)

  • Increased efficiency
  • Reduced labor time
  • Improved visibility
Anonymous | TrustRadius Reviewer

Salesmate

  • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
  • It does a whole load of outreach for me. It's seamless.
  • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce Maps (formerly MapAnything)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Maps (formerly MapAnything) Editions & Modules

Edition
Winter 2017 / 10.4.6$301
  1. per user / month
Additional Pricing Details

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Salesmate Editions & Modules

Edition
Starter$151
Growth$301
Boost$501
  1. per user monthly (20% off for annual subscriptions)
Additional Pricing Details
We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

Rating Summary

Likelihood to Recommend

Salesforce Maps (formerly MapAnything)
5.4
Salesmate
9.3

Likelihood to Renew

Salesforce Maps (formerly MapAnything)
Salesmate
10.0

Usability

Salesforce Maps (formerly MapAnything)
5.0
Salesmate
9.6

Support Rating

Salesforce Maps (formerly MapAnything)
1.0
Salesmate
9.7

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