Salesforce Service Cloud vs. Sharpen Contact Center Platform
Salesforce Service Cloud vs. Sharpen Contact Center Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Salesforce Service Cloud | Sharpen Contact Center Platform | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 9.0 (74 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | Sharpen Contact Center Platform | |
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Likelihood to Recommend | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Pros | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Cons | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Likelihood to Renew | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Usability | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Reliability and Availability | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Performance | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Support Rating | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Implementation Rating | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Alternatives Considered | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Return on Investment | Salesforce | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
ScreenShots | Salesforce Service Cloud Screenshots |