What users are saying about
6 Ratings
141 Ratings
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Score 6.7 out of 100
6 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Salesforce Social Studio

If you have to manage a great volume of mentions and you don't require a specific model of dashboard, or if you don't have the budget for a AI based platform, this is a very good option that could cover your needs. Also great if you have to manage a great volume of users and projects, to have the flexibility and agility to setup your own monitoring
Anonymous | TrustRadius Reviewer

Topsy

Based off the price, I'd be hesitant to blindly recommend Topsy unless there is a need for the kind of big data it provides access to. If access to every single Tweet ever sent about your brand is important, then there is nothing else out there will do what Topsy does. At $12,000 per user, this is definitely not a product for the small social team, but if you manage a larger brand where reporting and brand sentiment mean a lot, then you owe it to yourself to evaluate Topsy Pro
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Salesforce Social Studio
8.5
Topsy
Boolean keyword searches
Salesforce Social Studio
7.0
Topsy
Filtering out noise/spam
Salesforce Social Studio
7.0
Topsy
Sentiment analysis
Salesforce Social Studio
10.0
Topsy
Broad channel coverage
Salesforce Social Studio
10.0
Topsy

Publishing

Salesforce Social Studio
8.5
Topsy
Content planning and scheduling
Salesforce Social Studio
10.0
Topsy
Audience targeting
Salesforce Social Studio
8.0
Topsy
Content optimization
Salesforce Social Studio
8.0
Topsy
Workflow management
Salesforce Social Studio
8.0
Topsy

Engagement

Salesforce Social Studio
7.6
Topsy
Automated routing and prioritization
Salesforce Social Studio
9.9
Topsy
Customer interaction histories
Salesforce Social Studio
9.9
Topsy
Bulk actions
Salesforce Social Studio
3.1
Topsy

Marketing

Salesforce Social Studio
5.5
Topsy
Lead generation
Salesforce Social Studio
5.0
Topsy
Content marketing
Salesforce Social Studio
5.0
Topsy
Paid media management
Salesforce Social Studio
6.0
Topsy
Campaigns and promotions
Salesforce Social Studio
6.0
Topsy

Channel coverage/integration

Salesforce Social Studio
8.1
Topsy
Twitter
Salesforce Social Studio
9.0
Topsy
Facebook
Salesforce Social Studio
10.0
Topsy
LinkedIn
Salesforce Social Studio
10.0
Topsy
Google+
Salesforce Social Studio
6.8
Topsy
Instagram
Salesforce Social Studio
8.0
Topsy
Pinterest
Salesforce Social Studio
6.5
Topsy
YouTube
Salesforce Social Studio
6.7
Topsy

Reporting/analytics

Salesforce Social Studio
8.6
Topsy
Campaign success analytics
Salesforce Social Studio
8.9
Topsy
Real-time tracking
Salesforce Social Studio
7.0
Topsy
Competitor analysis
Salesforce Social Studio
9.9
Topsy

Account management

Salesforce Social Studio
9.5
Topsy
Role-based user permissions & privileges
Salesforce Social Studio
9.0
Topsy
Mobile access
Salesforce Social Studio
9.9
Topsy

Pros

Salesforce Social Studio

  • The amount of the information that radian6 can pull from multiple social platforms is absolutely phenomenal. Its just not only the pull but the way the information can be presented in dashboards was way good. It helped us understand in various aspects of our social presence.
  • Multiple profiles helped us to break down the Big/Huge social buzz cloud to smaller and more manageable pieces. This helped us concentrate on the lows and helped us to plan better on turning them to highs.
  • Radian6 allowed us to follow thru the crowd trends with the latest information presented in a single view. This also helped us to collect the social opinion on the product releases.
  • The ease of use, one need not be an expert to start using this platform. The interface is easily understandable by anyone.
  • A keyword can be edited quickly to tailor the needs and the results were quick.
Mahesh Aluvala | TrustRadius Reviewer

Topsy

  • Access to every single tweet ever sent since the start of Twitter.
  • Immediate access to results - extremely easy to generate search queries.
  • Multiple ways to visualize data.
Anonymous | TrustRadius Reviewer

Cons

Salesforce Social Studio

  • Jack of all trades, master of none: OK so this might sound a bit harsh, but while the tool accomplished three similar functions competently, and all under one bonnet, the fact that none of them are outstanding in functionality and capability in my book that also counts as a weakness, regardless of the fact they are all combined in one software suite. It would seem that Salesforce needs to think more carefully about who the target user audience is here - publishers, sellers and marketers, or insight types who work with the content - it's a bit lacklustre in all three areas
  • Simplicity vs total control: I mentioned previously that it has a very intuitive, accessible and 'simplistic' (in a good way) UI which makes getting to grips with the tool great for early adopters. BUT with this comes the downfall that it is rather simplistic, and the rich functionality that is available in other platforms is just not seen here. For example, the engagement scores for competitor brands (not client / owned brands) are not available, meaning you can't do deeper dive analysis on content performance for rival organizations. The ability to only export content in 90 day chunks is also frustrating
  • For such a large organisation, think about how much support you're going to need from Salesforce. You might have to be prepared to wing it on your own
Jeremy Cowles | TrustRadius Reviewer

Topsy

  • Pricing is steep and on a per-user basis.
  • Limited amount of data sources - Twitter, links and videos.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce Social Studio

Salesforce Social Studio 8.8
Based on 38 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson | TrustRadius Reviewer

Topsy

Topsy 9.0
Based on 1 answer
Quite simply, there is no other option out there with the amount of data we can get from Topsy. Others (like Radian6) have a large amount of data, but it isn't as easy to find, and creating reports is too cumbersome. Report generation in Topsy takes seconds, not minutes
Anonymous | TrustRadius Reviewer

Usability

Salesforce Social Studio

Salesforce Social Studio 9.0
Based on 9 answers
• Would rate this a 6. The User Interface is pretty intuitive, but the platform was still considered pretty intimidating by our non-technical staff when they first saw it. It took a while to get used to it and feel comfortable. There was quite a lot of setup work in the beginning (for example, we had to build our own reports using a canned report as a template, and this was not simple). Although it took a while to get it setup correctly, it’s quite intuitive once that work has been done.
Anonymous | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce Social Studio

Salesforce Social Studio 9.6
Based on 10 answers
The platform is rarely down
Anonymous | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Performance

Salesforce Social Studio

Salesforce Social Studio 8.4
Based on 10 answers
No issues with performance.
Anonymous | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Social Studio

Salesforce Social Studio 9.0
Based on 20 answers
I don't remember having to reach out to support quite often when working with Radian6. However, before I started in that position working with the platform, my manager relayed to me that the customer support for Radian6 and Salesforce overall was quick and efficient, and that they usually got back to him within a day or so
Anonymous | TrustRadius Reviewer

Topsy

Topsy 9.0
Based on 1 answer
The few times we have asked questions, they were answered instantly by our own account rep
Anonymous | TrustRadius Reviewer

Online Training

Salesforce Social Studio

Salesforce Social Studio 7.6
Based on 6 answers
• We initially received dedicated online training for our team which was delivered by our account rep. This was pretty effective since it happened after our data had been loaded into the system and it had been configured for specific needs our organization. The training was perhaps a bit shallow though, as it was only an hour long. Online videos are available to be taken individually, and these have been useful.
Anonymous | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce Social Studio

Salesforce Social Studio 9.8
Based on 12 answers
Implementation was pretty simple. Just a matter of giving the account rep a list of our search terms and having him set the system up to pull the data we wanted to see. Once this had been done, we tweaked it with his help. Process was pretty smooth, although there was some back and forth until it worked the way we wanted.
Anonymous | TrustRadius Reviewer

Topsy

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce Social Studio

We do not make the decision for tools in most cases, however Social Studio does out-weigh all other tools on the Social Listening aspect. It is not just key-words the way most tools are. This also allows you to personalize the source, including magazines, forums etc web-wide. It also allows you to narrow down geographical information and languages.
Anonymous | TrustRadius Reviewer

Topsy

No answers on this topic

Return on Investment

Salesforce Social Studio

  • I would actually say that Radian6 decreased our efficiency as a team because it took so much time and effort to train people on how to use it.
  • Radian6 helped us understand the overall sentiment of our brand. This gave us great insight and helped us structure our online customer service strategy.
Anonymous | TrustRadius Reviewer

Topsy

  • Immediate access to campaign performance data in social. Our sales team regularly requests metrics from campaigns several years old, and with Topsy, we can dig in and find it. This assists in helping them in their sales pitches to new clients and renewing deals with previous clients.
Anonymous | TrustRadius Reviewer

Pricing Details

Salesforce Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Social Studio Editions & Modules

Edition
Basic$1,000.001
Pro$4,000.001
Corporate$12,000.001
Enterprise$40,000.001
  1. Per Org Per Month
Additional Pricing Details

Topsy

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Topsy Editions & Modules

Edition
Topsy$12,0001
  1. Per User Per Year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce Social Studio
9.8
Topsy
9.0

Likelihood to Renew

Salesforce Social Studio
8.8
Topsy
9.0

Usability

Salesforce Social Studio
9.0
Topsy

Reliability and Availability

Salesforce Social Studio
9.6
Topsy

Performance

Salesforce Social Studio
8.4
Topsy

Support Rating

Salesforce Social Studio
9.0
Topsy
9.0

In-Person Training

Salesforce Social Studio
10.0
Topsy

Online Training

Salesforce Social Studio
7.6
Topsy

Implementation Rating

Salesforce Social Studio
9.8
Topsy

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