What users are saying about
2 Ratings
26 Ratings
2 Ratings
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Score 7 out of 100
26 Ratings
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Score 7.5 out of 100

Attribute Ratings

  • SnapEngage is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

SalesPanda

70%
1 Rating
7.5

SnapEngage

75%
13 Ratings

Likelihood to Renew

SalesPanda

N/A
0 Ratings
9.0

SnapEngage

90%
4 Ratings

Support Rating

SalesPanda

N/A
0 Ratings
5.0

SnapEngage

50%
2 Ratings

Ease of integration

8.0

SalesPanda

80%
1 Rating

SnapEngage

N/A
0 Ratings

Likelihood to Recommend

SalesPanda

SalesPanda is great. It's a multifaceted user-friendly platform to find your target market, determine interest, and help drive your market. I've reviewed a LOT of software on this same platform and while I can sing the praises of this all day, it's not much different from the other software that's already readily available. I will say this is great for a mid-size agency, as there's no option to purchase separate components separately, and that can be a bit pricey.
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SnapEngage

It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.
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Pros

SalesPanda

  • They offer a free trial – I know this sounds pretty basic, but not all software offers that. Especially in a market saturated with marketing campaign software, this is a HUGE plus.
  • SalesPanda offers training through online webinars – there isn't a need to go searching around on YouTube if you don't understand something. Additional plus!
  • Their customer support is top-notch. If we ever ran into an issue, we were never on hold for longer than a couple of minutes. Excellent attention to customer care.
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SnapEngage

  • Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
  • We can see which of our team members are available, busy, or not-available.
  • Ability to see some biographical information of chatters and to sync information with Salesforce.
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Cons

SalesPanda

  • We didn't like that SalesPanda came as an entire package (which can be pricey). It would be nice if you could purchase different parts of it separately.
  • There's no A/B testing. This is something others offer that SalesPanda doesn't.
  • While customer service is great, their business hours are a little wonky. I'd prefer to have 24/7 customer care rather than 8-5.
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SnapEngage

  • The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
  • Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!
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Pricing Details

SalesPanda

Starting Price

$0 per month

Editions & Modules

SalesPanda editions and modules pricing
EditionModules
Basic491
Professional992
Enterprise1993
Free04

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $49

Additional Details

SnapEngage

Starting Price

$60 per month

Editions & Modules

SnapEngage editions and modules pricing
EditionModules
Business60/month1
Plus140/month2
Premier420/month3

Footnotes

  1. includes 4 agents licenses
  2. includes 8 agent licenses, premium integrations
  3. includes 16 agent licenses, premium integrations, advanced features

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Enterprise plans are also available and are custom tailored to the business' specific needs.

Likelihood to Renew

SalesPanda

No answers on this topic

SnapEngage

I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
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Support Rating

SalesPanda

No answers on this topic

SnapEngage

I have never needed to contact them for support.
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Alternatives Considered

SalesPanda

Zoho Campaigns is super affordable, but very basic with what you get. SalesPanda is similar, and while that may be appealing to a smaller company, I would say take the leap and spend the extra money. SalesPanda isn't perfect, but it's the best bang for your proverbial buck. Our clients have been very happy with the results.
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SnapEngage

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
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Return on Investment

SalesPanda

  • SalesPanda has given us a stable platform to advertise our clients' strengths through its easy-to-use content marketing tool
  • They have templates that allow you to market initiatives to help boost productivity (by saving time). Definitely a plus.
  • SalesPanda focuses on content and generating leads...we use it to post our clients content to blogs, case studies, etc. Very nice!
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SnapEngage

  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
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Screenshots

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