What users are saying about
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Top Rated
121 Ratings

SAP Commerce Cloud

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Top Rated
121 Ratings
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Score 8.1 out of 100
12 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Online Storefront

    7.9

    SAP Commerce Cloud

    79%

    SAS Marketing Ops

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    8.4
    84%
    41 Ratings
    N/A
    0 Ratings

    Product management

    8.4
    84%
    42 Ratings
    N/A
    0 Ratings

    Bulk product upload

    8.1
    81%
    42 Ratings
    N/A
    0 Ratings

    Branding

    7.5
    75%
    41 Ratings
    N/A
    0 Ratings

    Mobile storefront

    6.7
    67%
    40 Ratings
    N/A
    0 Ratings

    Product variations

    8.9
    89%
    41 Ratings
    N/A
    0 Ratings

    Website integration

    8.9
    89%
    42 Ratings
    N/A
    0 Ratings

    Visual customization

    7.6
    76%
    40 Ratings
    N/A
    0 Ratings

    CMS

    7.1
    71%
    39 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    SAP Commerce Cloud

    90%

    SAS Marketing Ops

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    9.5
    95%
    15 Ratings
    N/A
    0 Ratings

    Checkout user experience

    8.5
    85%
    40 Ratings
    N/A
    0 Ratings

    Online Payment System

    9.1

    SAP Commerce Cloud

    91%

    SAS Marketing Ops

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    9.1
    91%
    35 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.4

    SAP Commerce Cloud

    74%

    SAS Marketing Ops

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    8.9
    89%
    40 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    6.5
    65%
    38 Ratings
    N/A
    0 Ratings

    SEO

    7.0
    70%
    35 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    8.3

    SAP Commerce Cloud

    83%

    SAS Marketing Ops

    Feature Set Not Supported
    N/A
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    9.4
    94%
    40 Ratings
    N/A
    0 Ratings

    Order processing

    9.1
    91%
    40 Ratings
    N/A
    0 Ratings

    Inventory management

    7.9
    79%
    36 Ratings
    N/A
    0 Ratings

    Shipping

    7.6
    76%
    38 Ratings
    N/A
    0 Ratings

    Custom functionality

    7.4
    74%
    41 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SAP Commerce Cloud is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.4

    SAP Commerce Cloud

    84%
    47 Ratings
    8.0

    SAS Marketing Ops

    80%
    1 Rating

    Likelihood to Renew

    10.0

    SAP Commerce Cloud

    100%
    1 Rating

    SAS Marketing Ops

    N/A
    0 Ratings

    Usability

    9.0

    SAP Commerce Cloud

    90%
    2 Ratings

    SAS Marketing Ops

    N/A
    0 Ratings

    Support Rating

    9.9

    SAP Commerce Cloud

    99%
    6 Ratings

    SAS Marketing Ops

    N/A
    0 Ratings

    Implementation Rating

    8.0

    SAP Commerce Cloud

    80%
    2 Ratings

    SAS Marketing Ops

    N/A
    0 Ratings

    Ease of integration

    7.1

    SAP Commerce Cloud

    71%
    25 Ratings

    SAS Marketing Ops

    N/A
    0 Ratings

    Product Scalability

    7.5

    SAP Commerce Cloud

    75%
    25 Ratings

    SAS Marketing Ops

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    As part of the SAP ecosystem, this application layer allows for many different use cases from B2B and DTC. Utilizing a centralized master data approach has been key and has significantly reduced the maintenance cost and frustration with accuracy and integrity. The ASM module was another key feature to allow ordering on behalf of partners. We quickly added new features to allow for multiple ship-to addresses at the order line item level.
    Read full review

    SAS

    No answers on this topic

    Pros

    SAP

    • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
    • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
    • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
    • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
    Read full review

    SAS

    • Create and manage a detailed plan for a marketing campaign: when you create detailed project plans and then task and role levels, SAS Marketing Operations Management (SAS MOM) makes it easier to coordinate between projects with very little, if any, issues.
    • Share, reuse and leverage existing marketing assets: Like some marketing tools, SAS MOM allows you to create and reuse assets across various channels.
    • Manage project collaboration and execution: You are allowed to set up a workflow that helps move processes along without having to manage each step of the project.
    Read full review

    Cons

    SAP

    • After the acquisition by SAP, It's becoming more challenging to get personalized support.
    • While the market has been getting better, it's still difficult to find qualified resources.
    • Dropping of support for Endeca and replacement with support for Solr hurt search features.
    Read full review

    SAS

    • It would be good to have a Storyboard feature to summarize and tie together some of the dashboard metrics.
    • Missing feature: Hubspot CRM integration.
    Read full review

    Pricing Details

    SAP Commerce Cloud

    Starting Price

    Editions & Modules

    SAP Commerce Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      SAS Marketing Ops

      Starting Price

      Editions & Modules

      SAS Marketing Ops editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SAP

        I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
        Read full review

        SAS

        No answers on this topic

        Usability

        SAP

        The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
        Read full review

        SAS

        No answers on this topic

        Support Rating

        SAP

        We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
        Read full review

        SAS

        No answers on this topic

        Implementation Rating

        SAP

        I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
        Read full review

        SAS

        No answers on this topic

        Alternatives Considered

        SAP

        This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
        Read full review

        SAS

        No answers on this topic

        Scalability

        SAP

        Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
        Read full review

        SAS

        No answers on this topic

        Return on Investment

        SAP

        • Customer service management was actually a strong force in the platform. There was out of the box functionality to manage customer's orders as a customer service representative and it was easily customizable to add shipment tracking information updating.
        • Product management was an easy task for business owners, being able to manage and view details for a multitude of product variations was a strong point of hybris in my opinion.
        • Shopping cart functionality was easy to customize to business owners needs, customizations put in place to save a user's payment data and shipping preference allowed for faster lead conversions.
        Read full review

        SAS

        No answers on this topic

        Screenshots

        Add comparison