SAP Signavio Process Transformation Suite vs. ServiceNow Now Platform

Pros: 1. It reduces technical debt and accelerates a smooth transition, while harmonizing across data migration regions which replaces the legacy customization that are not for S4/HANA. 2. It cuts operational cost by 30% - 40% and improves SLA adherence, while process intelligence identifies duplicate or redundant approval steps when we know SAP ecosystems ties all modules together for better data insights. Cons: 1. Complicated and costly for small businesses. 2. Mature process required for better data feeding and data insights. 3. If non-SAP system data feed might cause misleading and incomplete data insights

Incentivized

ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.

Incentivized

• Location agnostic (or home office agnostic) collaboration in virtual workshops
• Internally within the team or with clients, I can prepare, gather materials, and lead during a workshop or meeting with SAP Signavio Process Transformation Suite and feel incredibly positioned as the facilitator. Whether in real time or in an asynchronous manner.
• The combination of highly adaptable and visual work with collaborative tools like forms, comments, timers, and point voting transforms it into a tool I use frequently.

Incentivized

• The ServiceNow platform is very good at incident management.
• ServiceNow as an ITSM system is very as it integrates with a lot of different systems.
• The CMDB module of ServiceNow effectively makes relationships between configuration items and other infrastructure objects in ServiceNow.

Incentivized

• For businesses looking to improve their current business processes, I think SAP Signavio Process Transformation Suite is incredibly well-suited.
• In my opinion, SAP Signavio Process Transformation Suite excels in sectors with strict regulatory requirements.
• I think SAP Signavio Process Transformation Suite is the best option when teams from several departments must work together on process design or improvement initiatives because of its real-time collaboration capabilities.

Incentivized

• The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
• Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
• The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.

Incentivized

We see strong potential in SAP Signavio, especially for value-led transformation, S/4HANA readiness, and strengthening our process advisory capabilities. As we expand certifications and build delivery experience, we expect Signavio to become a core part of our consulting and implementation model.
At the same time, our current usage is still growing, and broader internal adoption, automation maturity, and integration with delivery workflows are required to unlock its full value. With continued roadmap advancement and improved enablement support, this score could increase significantly in the near future.

Incentivized

While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.

Incentivized

SAP Signavio Process Transformation Suite offers a modern interface, intuitive modeling experience, and strong collaboration features that make it fairly easy to adopt, especially for users familiar with business process terminology. The availability of SAP Best Practice content and templates helps accelerate process discovery and modeling, reducing the learning curve for transformation teams.
However, as we expand into more advanced use cases such as process mining, benchmark analytics, and integration with SAP systems, the usability becomes more complex and requires deeper expertise. Some capabilities still require multi-step configuration, and there is noticeable variation in maturity across modules. New users may need additional onboarding to navigate the ecosystem effectively and understand dependencies between components like Process Manager, Process Intelligence, and Journey Modeler.
We also see opportunities for enhancing guided workflows, automation of repetitive tasks, and tighter UX alignment between different Signavio tools to make the experience more seamless.
Overall, the suite is powerful and well-designed but continues to evolve as SAP enhances its capabilities. With improvements in user onboarding, harmonized interface elements, and more embedded guidance from AI, we expect the usability rating to increase over time as adoption scales.

Incentivized

It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.

Incentivized

Always available

Incentivized

Its quick enough

Incentivized

I gave SAP Signavio Process Transformation Suite support this rating because, in my experience, There is significant lead time and multiple layers before the issue gets resolved.

Incentivized

I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.

Incentivized

Real useful trainings and hand ons

Incentivized

Very complete and useful for day to day operations

Incentivized

Training is taking way longer than expected. We have had more than 50 hours of training and still do not feel proficient enough to do anything meaningful with Process Intelligence. The Process Insights are pretty intuitive but does take a willingness to dig in and explore, but in general good right out of the box.

Incentivized

We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.

Incentivized

We were able to end the use of archive versions thanks to SAP Signavio Process Transformation Suite, and everyone has access to the most recent archive. Mac and Windows users can collaborate on a single document. A design tool that spans the concept phase, design phase, and delivery to engineering

Incentivized

I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.

Incentivized

Not really, its easy to comprehend

Incentivized

1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers

Definitely a 10!

Incentivized

Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.

Incentivized

• With the help of Signavio, we are now much more operationally efficient, which saves money and makes better use of our resources.
• The software's emphasis on collaboration has encouraged innovation within our teams, resulting in original solutions and better project outputs.
• Compliance is crucial for our sector. We have lowered the danger of regulatory problems by maintaining stringent compliance standards with the aid of Signavio.

Incentivized

• Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
• Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.

Incentivized