Likelihood to Recommend As a market employee, I frequently use SAP Signavio Process Transformation Suite to develop creative ideas and cutting-edge solution focuses. The application is very simple to use and provides a number of features that allow me to visually represent my thoughts and ideas. Particularly intriguing to me is the potential for real-time collaboration with clients and external partners. This greatly facilitates teamwork and enables quick response to changes or fresh ideas. Another benefit of SAP Signavio Process Transformation Suite is the large number of applications that can be integrated as well as the ability to directly transfer concepts, mental maps, and solution blueprints to presentations
Tomas Garcia Website Support Publicist & and Strategic Communication
Read full review Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Read full review Pros We primarily use SAP Signavio Process Transformation Suite to create UX designs and concepts as well as A/B test variants. Specifically, SAP Signavio Process Transformation Suite NOS serves as a design tool for our internal and external UX designers. We are able to communicate design ideas across all corporate directions. Read full review The best ITSM management just in 1 tool. User friendly for no IT people when they must raise a IT issue. It offer very good workflow during incident or request item. Read full review Cons For businesses looking to improve their current business processes, I think SAP Signavio Process Transformation Suite is incredibly well-suited. In my opinion, SAP Signavio Process Transformation Suite excels in sectors with strict regulatory requirements. I think SAP Signavio Process Transformation Suite is the best option when teams from several departments must work together on process design or improvement initiatives because of its real-time collaboration capabilities. Read full review Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform Tutorials on how to be the best at reporting in servicenow Guided tour functionaltiy is a bit rigid and could use more workflow capabilities Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion. Read full review Likelihood to Renew Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Read full review Usability As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Read full review Support Rating very knowledable team
Read full review We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
Jeff Lowenthal Service Management Portfolio Lead and Enterprise Architect
Read full review Implementation Rating Help with identifying where are the biggest drawbacks of processes in organization issues really are. SAP Signavio Process Transformation Suiten is a essential tool for any major corporation that is using SAP. It helps you understand business quickly. It Quickly connect to your SAP ERP application with automated integration and analytics.
Read full review Alternatives Considered Business process management platform, Bizagi, is powerful but often too complex for smaller organizations. This is why our team opted for SAP Signavio, which offers simplicity and ease of use making it a more practical choice. SAP Signavio offers the right balance of features and scalability for our organization's needs.In addition, its user-friendly interface makes it easy for our team to work efficiently. Our team found that the user interface of SAP Signavio was more intuitive, leading to widespread adoption across different departments. It was a crucial factor that contributed to the success of the implementation.
Read full review ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Read full review Contract Terms and Pricing Model 1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Read full review Professional Services Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Read full review Return on Investment With the help of Signavio, we are now much more operationally efficient, which saves money and makes better use of our resources. The software's emphasis on collaboration has encouraged innovation within our teams, resulting in original solutions and better project outputs. Compliance is crucial for our sector. We have lowered the danger of regulatory problems by maintaining stringent compliance standards with the aid of Signavio. Read full review Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected. Read full review ScreenShots SAP Signavio Process Transformation Suite Screenshots