Semeon Insights vs. Zendesk Suite
Semeon Insights vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Semeon Insights | Enterprise companies (1,001+ employees) | Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX. According to the vendor, Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | The amount of data consumed will vary from customer to customer and will cause the price to vary as well. As a result, pricing will be a base price with the estimated data consumption which can be modified every month. | — | ||||||||||||||
More Pricing Information |
Semeon Insights | Zendesk Suite | |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Semeon Insights | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Semeon Insights | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Semeon Insights | Zendesk Suite | |
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Likelihood to Recommend | Semeon Analytics Inc No answers on this topic | Zendesk |
Pros | Semeon Analytics Inc No answers on this topic | Zendesk |
Cons | Semeon Analytics Inc No answers on this topic | Zendesk |
Likelihood to Renew | Semeon Analytics Inc No answers on this topic | Zendesk |
Usability | Semeon Analytics Inc No answers on this topic | Zendesk |
Reliability and Availability | Semeon Analytics Inc No answers on this topic | Zendesk |
Performance | Semeon Analytics Inc No answers on this topic | Zendesk |
Support Rating | Semeon Analytics Inc No answers on this topic | Zendesk |
Online Training | Semeon Analytics Inc No answers on this topic | Zendesk |
Implementation Rating | Semeon Analytics Inc No answers on this topic | Zendesk |
Alternatives Considered | Semeon Analytics Inc No answers on this topic | Zendesk |
Return on Investment | Semeon Analytics Inc No answers on this topic | Zendesk |
ScreenShots | Semeon Insights Screenshots | Zendesk Suite Screenshots |