ServiceNow Customer Service Management vs. WorkWave PestPac
ServiceNow Customer Service Management vs. WorkWave PestPac
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
WorkWave PestPac | N/A | IFS company WorkWave offers PestPac, a pest control business management solution, available to support smaller and enterprise level (PestPac Select) solutions, boasting an integratable payment solution (WorkWave Payments), and integrated marketing (WorkWave Marketing). | N/A |
ServiceNow Customer Service Management | WorkWave PestPac | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
ServiceNow Customer Service Management | WorkWave PestPac | |
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ServiceNow Customer Service Management | WorkWave PestPac | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | WorkWave PestPac | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | WorkWave PestPac | |
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Likelihood to Recommend | 7.4 (6 ratings) | 7.0 (1 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | WorkWave PestPac | |
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Likelihood to Recommend | ServiceNow | WorkWave |
Pros | ServiceNow | WorkWave |
Cons | ServiceNow | WorkWave |
Usability | ServiceNow | WorkWave No answers on this topic |
Support Rating | ServiceNow | WorkWave No answers on this topic |
Alternatives Considered | ServiceNow | WorkWave No answers on this topic |
Return on Investment | ServiceNow | WorkWave |
ScreenShots |