ServiceNow IT Service Management vs. Snow License Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow IT Service Management
Score 8.4 out of 10
N/A
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
$10,000
per year
Snow License Manager
Score 9.6 out of 10
N/A
Snow License Manager is a software asset management solution, with options for cloud or on-premise delivery. Snow License Manager is designed to reduce the risk, cost and complexity associated with software assets and licensing. It provides a consolidated view on all assets across the network, enabling staff to use one interface to manage multiple software vendors, device types and locations. Audit data can be imported from more than one inventory source to cover a range of enterprise computing…N/A
Pricing
ServiceNow IT Service ManagementSnow License Manager
Editions & Modules
Starting Price
$10,000.00
per year
No answers on this topic
Offerings
Pricing Offerings
ServiceNow IT Service ManagementSnow License Manager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ServiceNow IT Service ManagementSnow License Manager
Considered Both Products
ServiceNow IT Service Management

No answer on this topic

Snow License Manager
Top Pros
Top Cons
Features
ServiceNow IT Service ManagementSnow License Manager
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ServiceNow IT Service Management
8.4
67 Ratings
3% above category average
Snow License Manager
-
Ratings
Organize and prioritize service tickets9.266 Ratings00 Ratings
Expert directory7.750 Ratings00 Ratings
Service restoration7.955 Ratings00 Ratings
Self-service tools8.964 Ratings00 Ratings
Subscription-based notifications7.562 Ratings00 Ratings
ITSM collaboration and documentation8.559 Ratings00 Ratings
ITSM reports and dashboards9.061 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ServiceNow IT Service Management
8.5
60 Ratings
4% above category average
Snow License Manager
-
Ratings
Configuration mangement8.259 Ratings00 Ratings
Asset management dashboard8.658 Ratings00 Ratings
Policy and contract enforcement8.752 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
ServiceNow IT Service Management
8.4
61 Ratings
0% above category average
Snow License Manager
-
Ratings
Change requests repository8.161 Ratings00 Ratings
Change calendar7.855 Ratings00 Ratings
Service-level management9.157 Ratings00 Ratings
Best Alternatives
ServiceNow IT Service ManagementSnow License Manager
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Freshservice
Freshservice
Score 8.8 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.0 out of 10
Freshservice
Freshservice
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow IT Service ManagementSnow License Manager
Likelihood to Recommend
8.6
(78 ratings)
8.1
(10 ratings)
Likelihood to Renew
9.0
(13 ratings)
9.1
(1 ratings)
Usability
6.4
(11 ratings)
7.5
(9 ratings)
Availability
10.0
(2 ratings)
9.1
(1 ratings)
Performance
9.0
(2 ratings)
9.1
(1 ratings)
Support Rating
7.4
(40 ratings)
7.3
(1 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
1.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(6 ratings)
9.1
(1 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
7.6
(8 ratings)
Product Scalability
10.0
(1 ratings)
9.1
(1 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
ServiceNow IT Service ManagementSnow License Manager
Likelihood to Recommend
ServiceNow
In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
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Snow Software
I have said at a number of events that I have attended, where other suppliers have shown their latest and greatest new thing, it is the fundamentals that need to work, and need to work well, and this is what Snow License Manager does. It does not take a team of 100 staff to get the tool working or to keep the tool functioning, it works and is stable out of the box. We have learnt that putting the right processes in at the start means that Snow License Manager can do what it has been designed to do and what we have paid for it to do. Audits from vendors now days are relatively simple actions, with the Snow License Manager doing it's job we can quickly run a report and know exactly what our position is and then act accordingly, quick, simple and accurate data at your finger tips, as long as you put the work in to enter the license details etc. If Snow License Manager could invent a robot to go around the business and find all these bits of paper for us then that would be perfect.
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Pros
ServiceNow
  • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
  • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
  • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
  • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
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Snow Software
  • Identifies where and when software applications have been used
  • Checks compliance of applications to the license terms
  • Warns of impending license expiries
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Cons
ServiceNow
  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Read full review
Snow Software
  • The Snow Management and Control Center (SMACC) has inconsistent searches and filters, some functioning with wildcards and others not.
  • The learning curve of Snow is quite steep.
  • Recalculating compliance can slow the entire application down.
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Likelihood to Renew
ServiceNow
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
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Snow Software
It is a tool that works, a tool that is reliable, and trusted within the industry and our company
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Usability
ServiceNow
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
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Snow Software
I think Snow can provide all the necessary data, but we do need the help of, in our case SoftwareOne, to get everything entered correctly.
Read full review
Reliability and Availability
ServiceNow
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
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Snow Software
Never had issues in this area. Always up and running
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Performance
ServiceNow
For a massive system, page loads are reasonably quick, including searches.
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Snow Software
It took some growing pains and SNOW fixed performance issues for their product, but never had any issue with it
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Support Rating
ServiceNow
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
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Snow Software
Support for the most part is responsive, but there are times when it takes more time than I would like to resolve. But then, most of the time it is related to growing pains and the fact I do not have a Dev/Test environment to test items and upgrades before going to Production
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In-Person Training
ServiceNow
No answers on this topic
Snow Software
Love it, and I got to go to Sweden
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Online Training
ServiceNow
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
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Snow Software
No answers on this topic
Implementation Rating
ServiceNow
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
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Snow Software
It went well, we took out time and verified each step as we went
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Alternatives Considered
ServiceNow
We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
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Snow Software
The deciding factor for the decision makers was the combination of license management and utilization statistics. Our desktop people wanted the utilization and reporting to be very granular and close to real time. Snow was purchased because they promoted their real time utilization in addition to the license management, alerting and reporting. To my knowledge, only Snow was given a proof of concept before the decision was made.
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Scalability
ServiceNow
ServiceNow works as an enterprise solution.
Read full review
Snow Software
Not quite sure I understand the deployment question. We deployed company wide
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Professional Services
ServiceNow
No answers on this topic
Snow Software
Worked great and accomplished the goals
Read full review
Return on Investment
ServiceNow
  • Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
  • One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
  • Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
  • Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
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Snow Software
  • Identification of unused software licenses enables to save on license cost.
  • Increased detail about our software use gives more accurate estimates about needed license volumes; critical under-licensed software is easily spotted.
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ScreenShots