What users are saying about
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85 Ratings
46 Ratings

ServiceNow Now Platform

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85 Ratings
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Score 8.5 out of 100
46 Ratings
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Score 7 out of 100

Attribute Ratings

  • ServiceNow Now Platform is rated higher in 1 area: Likelihood to Recommend
  • Xamarin is rated higher in 2 areas: Usability, Support Rating
  • ServiceNow Now Platform and Xamarin are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

8.7

ServiceNow Now Platform

87%
27 Ratings
7.0

Xamarin

70%
12 Ratings

Likelihood to Renew

10.0

ServiceNow Now Platform

100%
1 Rating
10.0

Xamarin

100%
1 Rating

Usability

8.8

ServiceNow Now Platform

88%
21 Ratings
10.0

Xamarin

100%
1 Rating

Support Rating

8.6

ServiceNow Now Platform

86%
25 Ratings
10.0

Xamarin

100%
4 Ratings

Implementation Rating

ServiceNow Now Platform

N/A
0 Ratings
10.0

Xamarin

100%
2 Ratings

Contract Terms and Pricing Model

8.7

ServiceNow Now Platform

87%
10 Ratings

Xamarin

N/A
0 Ratings

Professional Services

8.2

ServiceNow Now Platform

82%
5 Ratings

Xamarin

N/A
0 Ratings

Likelihood to Recommend

ServiceNow Now Platform

Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Varun Dhingra | TrustRadius Reviewer

Xamarin

If you are required to develop applications that are cross-platformed, Xamarin is a great tool to use. It will help save time and effort from your development team to be able to build applications seamlessly for android, IOS, Windows, and web on a single platform instead of requiring multiple tools to get the job done.
Duy Mai | TrustRadius Reviewer

Pros

ServiceNow Now Platform

  • Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
  • Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
  • Able to integrate with internal tools via API call and act as single page to view all the information
Anonymous | TrustRadius Reviewer

Xamarin

  • Xamarin allows you to write cross platform code. This allows companies to build apps more quickly by writing less code. Having code abstracted and reused across multiple platforms allows for more testing and less issues overall.
  • The ability to use Visual Studio is a huge plus. Visual Studio is one of the best IDE's available and being able to write cross platforms apps while in a great IDE makes everything less painful.
  • Xamarin is now free with a large company backing. This means that bugs on the platform get fixed more quickly and there is a large community of developers.
Anonymous | TrustRadius Reviewer

Cons

ServiceNow Now Platform

  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Anonymous | TrustRadius Reviewer

Xamarin

  • Forms - not 100% there. Still needs work but is production ready.
  • iOS - sometimes errors can be hard to understand, if they even show up.
  • Insights - Xamarin offers their own crash analytics software. However, it's not perfect and sometimes doesn't pick up crashes.
Jordan Max | TrustRadius Reviewer

Pricing Details

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ServiceNow Now Platform Editions & Modules

Additional Pricing Details

Xamarin

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Xamarin Editions & Modules

Edition
XamarinFree
  1. none
Additional Pricing Details

Likelihood to Renew

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 1 answer
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Anonymous | TrustRadius Reviewer

Xamarin

Xamarin 10.0
Based on 1 answer
Xamarin has been great for developing different projects efficiently and effectively. It's nice to reuse the core business logic across different platforms so that there are less to maintain and little replications are needed. The biggest benefit is that C# programmers do not have to learn a different language to do mobile development.
Duy Mai | TrustRadius Reviewer

Usability

ServiceNow Now Platform

ServiceNow Now Platform 8.8
Based on 21 answers
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Anonymous | TrustRadius Reviewer

Xamarin

Xamarin 10.0
Based on 1 answer
If you are required to develop applications that are cross-platformed, Xamarin is a great tool to use. It will help save time and efforts from your development team to be able to build applications seamlessly for android, IOS, windows, and web on a single platform instead of requiring multiple tools to get the job done
Duy Mai | TrustRadius Reviewer

Support Rating

ServiceNow Now Platform

ServiceNow Now Platform 8.6
Based on 25 answers
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Althia Cardoza | TrustRadius Reviewer

Xamarin

Xamarin 10.0
Based on 4 answers
I never had to contact support for any help. Most of the problems we ran into, we were able to identify and use peer support through blogs and other internet sources to resolve the problems. There are plenty of sources online which provide tutorials, discuss problems, etc. Example: StackOverflow
Duy Mai | TrustRadius Reviewer

Implementation Rating

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Xamarin

Xamarin 10.0
Based on 2 answers
Just with any programming tasks, have a plan first. Design out the system, spend time to build it correctly the first time and have plenty of testing and user acceptance opportunities. Xamarin was easy to implement for a C# programmer. However, you need to do tutorials to realize the platform's capabilities.
Duy Mai | TrustRadius Reviewer

Alternatives Considered

ServiceNow Now Platform

ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Anonymous | TrustRadius Reviewer

Xamarin

Xamarin runs natively on MacOS, and the debugger and other integration and auto-complete tools are far better than Eclipse for C# .NET. It also carries much of the plugin/add-on capabilities that are so desirable on Atom. Eclipse is a better for generalized software development, provided a developer is comfortable switching between the IDE the command line for certain parts of their workflow, like building, package management, or debugging. But for C# .NET development on MacOS specifically, Xamarin is the best product I've used for the job.
David McCann | TrustRadius Reviewer

Contract Terms and Pricing Model

ServiceNow Now Platform

ServiceNow Now Platform 8.7
Based on 10 answers
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Jeff Lowenthal | TrustRadius Reviewer

Xamarin

No score
No answers yet
No answers on this topic

Professional Services

ServiceNow Now Platform

ServiceNow Now Platform 8.2
Based on 5 answers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Prad Das | TrustRadius Reviewer

Xamarin

No score
No answers yet
No answers on this topic

Return on Investment

ServiceNow Now Platform

  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Adrina Patterson | TrustRadius Reviewer

Xamarin

  • Saves development time and deliver fast.
  • Allows inhouse developers build both Android and iOS application without switching languages.
  • Allows use coding in C# in Visual studio IDE from which we can code in different languages. We don't need multiple IDEs installed
Florence Birgen | TrustRadius Reviewer

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