ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
If you are required to develop applications that are cross-platformed, Xamarin is a great tool to use. It will help save time and effort from your development team to be able to build applications seamlessly for android, IOS, Windows, and web on a single platform instead of requiring multiple tools to get the job done.
Xamarin allows you to write cross platform code. This allows companies to build apps more quickly by writing less code. Having code abstracted and reused across multiple platforms allows for more testing and less issues overall.
The ability to use Visual Studio is a huge plus. Visual Studio is one of the best IDE's available and being able to write cross platforms apps while in a great IDE makes everything less painful.
Xamarin is now free with a large company backing. This means that bugs on the platform get fixed more quickly and there is a large community of developers.
The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
Xamarin has been great for developing different projects efficiently and effectively. It's nice to reuse the core business logic across different platforms so that there are less to maintain and little replications are needed. The biggest benefit is that C# programmers do not have to learn a different language to do mobile development.
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
If you are required to develop applications that are cross-platformed, Xamarin is a great tool to use. It will help save time and efforts from your development team to be able to build applications seamlessly for android, IOS, windows, and web on a single platform instead of requiring multiple tools to get the job done
I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
I never had to contact support for any help. Most of the problems we ran into, we were able to identify and use peer support through blogs and other internet sources to resolve the problems. There are plenty of sources online which provide tutorials, discuss problems, etc. Example: StackOverflow
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
Just with any programming tasks, have a plan first. Design out the system, spend time to build it correctly the first time and have plenty of testing and user acceptance opportunities. Xamarin was easy to implement for a C# programmer. However, you need to do tutorials to realize the platform's capabilities.
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.
Xamarin runs natively on MacOS, and the debugger and other integration and auto-complete tools are far better than Eclipse for C# .NET. It also carries much of the plugin/add-on capabilities that are so desirable on Atom. Eclipse is a better for generalized software development, provided a developer is comfortable switching between the IDE the command line for certain parts of their workflow, like building, package management, or debugging. But for C# .NET development on MacOS specifically, Xamarin is the best product I've used for the job.
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
