Skilljar’s Customer Education LMS Platform vs. WorkRamp

Skilljar works extremely well for customer and partner training, specifically self-led training like micro-learning, elearning, and learning paths. Skilljar is a good choice for internal training if your needs are more around product training. From an administrator perspective, it's very easy and intuitive to upload content, create pages, pull reports, and overall maintenance making is possible for small teams (even a team of one) to manage. The Skilljar APIs make it simple to integrate into other systems like your CRM, advocacy platform, webinar platforms, etc.

Incentivized

WorkRamp is a great tool that is easy to use and manage. Especially for trainings that need to be done once it is easy to set them up and make them flow together, set out different topics, link to internal documents, etc. For trainings that you want people to be able to repeat or refer back to often, it is not the best solution. It's hard to go back and find a specific module or section of a module once you have completed it unless you know exactly where to look.

Incentivized

• The design is simple. If you're looking for a complex or beautiful platform, this isn't it. However, Skilljar makes things very easy to follow and build within.
• Navigating Skilljar is very logical. it is easy to set up a new course and navigate within that course.

Incentivized

• WorkRamp is very easy to read and maneuver the site.
• WorkRamp allows you to upload or create learning resources very easily.
• WorkRamp makes it very easy to find tagged information for different departments.

Incentivized

• Reports are out of the box and cannot be customized to your business needs
• Event Cancellation notifications are non-existant
• Event registration end dates. There is no way end student registrations after a specific time frame
• Support cases are hit and miss. More often than not I feel that my issues are not important to them.

Incentivized

• Auto tagging resources by keywords being used can be helpful to the party in charge of maintaining the information.

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

The interface is clean and easy to use. It provides straightforward WYSIWYG editing and quick publishing tools. Analytics are fairly easy to navigate, as well. HTML code can be edited directly, but it can be a bit difficult as it appears as plain text with no color-coding or error checking. In spite of this, the code snippets feature is very useful in providing customizations.

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

There is absolutely an ecosystem of products and solutions required to support and enable end users - one can think of them as an orchestra. Each part does a specific job or task and each has a varying degree of ease of use and compatibility. Skilljar is the container that holds all learning content that is developed through authoring tools such as rise and storyline. However this ecosystem is incomplete without a smooth way to collect user feedback or to have a proactive strategy of user engagement. Much of the lift is handled by a team of education professionals who understand this orchestra metaphor

Incentivized

WorkRamp has better user experience and user interface.

• Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
• So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.

Incentivized

• Increased knowledge for employees
• Shared knowledge for partners
• Quicker onboarding

Incentivized