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Score 7.5 out of 101
2 Ratings
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Score 4.3 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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KUKU.io

If you would like a reliable scheduling tool, KUKU.io is not the one to use. If you like to share lots of industry news, secondary content, or content from your website/blog, be aware that KUKU.io will corrupt the preview headline. You would be far better off using another scheduling tool. I have now changed to a free tool and it has all the same capabilities without this corruption issue. I also used paid ones which are equally good.
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Feature Rating Comparison

Publishing

Smarsh Connected Suite
KUKU.io
5.6
Content planning and scheduling
Smarsh Connected Suite
KUKU.io
4.0
Workflow management
Smarsh Connected Suite
KUKU.io
7.3

Channel coverage/integration

Smarsh Connected Suite
KUKU.io
4.0
Twitter
Smarsh Connected Suite
KUKU.io
4.3
Facebook
Smarsh Connected Suite
KUKU.io
1.0
LinkedIn
Smarsh Connected Suite
KUKU.io
4.3
Google+
Smarsh Connected Suite
KUKU.io
9.1
Instagram
Smarsh Connected Suite
KUKU.io
4.3
Pinterest
Smarsh Connected Suite
KUKU.io
1.0

Reporting/analytics

Smarsh Connected Suite
KUKU.io
1.0
Campaign success analytics
Smarsh Connected Suite
KUKU.io
1.0

Account management

Smarsh Connected Suite
KUKU.io
1.0
Mobile access
Smarsh Connected Suite
KUKU.io
1.0

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • I wouldn't say ther are any particularly good things about KUKU.io that set them apart from any other scheduling tool.
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Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • io corrupts headlines of articles you reshare. When you schedule a post with a URL in it, the Title of the blog post that is displayed below the picture/preview gets corrupted. So if you add any text in with the URL, that will replace the headline. I have noticed this on both LinkedIn and Twitter.
  • Very poor support team. I have found that the support team at KUKU.io are extremely rude, unwilling to help you and take a long time to reply. On some occasions I have had to message them three times in the chatbot for them to even reply. None of these times has the issue been resolved. When I reported to them that KUKU.io was corrupting headlines, at first they refused to take responsibility. Finally, they admitted it was the platforms fault but said they were not doing anything at that time to fix it.
  • Analytics are poor. The analytics suite in KUKU.io does not give you anything analytics for LinkedIn. The ones it provides for Twitter you can get directly from Twitter. So no value is added there.
  • You cannot tag LinkedIn accounts. I use HubSpot to schedule social media posts which allows you to tag companies at least. KUKU.io cannot.
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Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
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No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
KUKU.io1.0
Based on 1 answer
The support team are extremely rude and often unresponsive. All of the issues I have reported to Kuku has been responded to with "we are not looking to resolve this issue at this time."On a few occasions, they have tried to deny the issue lies with them, before evidence has been provided. Then, they have refused to fix the issue.
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Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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I have also used: ContentStudio.io Aside from TweetDeck, all of these scheduling tools are preferable to Kuku because you can schedule posts in advance across multiple channels and accounts. If you're just using Twitter then TweetDeck is a great option to use and very reliable. Out of all of them I would recommend ContentStudio.io. You can add many accounts, across a range of platforms. You can clone posts that you would like to post more than once which not all scheduling tools offer. Here is a review of the others: Buffer - Buffer has a really nice interface. It is probably the best looking scheduling tool with the cleanest, simplest website. Sometimes I had issues with Buffer where it would stop posting and none of my scheduled posts would go out so I stopped using it. Since then, they may have fixed this issue. Zoho - I have never had any issues with posts not coming out/not coming out correctly from Zoho. However, Zoho probably has the ugliest interface. You also cannot see your posts in a 'calendar' only a list, which is very unhelpful. You also cannot clone posts. HubSpot - HubSpot supports a range of platforms (all the ones I have needed). You can tag LinkedIn company accounts which is a huge plus. It is really easy to schedule similar/the same posts across a range of platforms all at the same time.
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Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • io has crashed a few times for whole days, or been under maintenance without prior warning. This has happened on a few occasions where I have need to schedule time sensitive posts. During this time no support was available and I had to posts social media posts manually in all channels.
  • io corrupting the headline of social media posts has caused friction with clients as they were unhappy with the service. People in their network noticed the poor quality of the posts and commented that there was something wrong with them. This was an ongoing issue and happened with every single post coming out of KUKU.
  • Before this issue happened, KUKU was great for saving time because I could schedule posts in advance. This saved me hours in a day, and meant I could managed my multiple freelance and permanent roles. However, due to Kuku corrupting posts I can no longer do this.
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Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Smarsh Connected Suite Editions & Modules
Smarsh Connected Suite
Additional Pricing Details

KUKU.io

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$7*
1.  per 5 accounts and 500 posts
KUKU.io Editions & Modules
KUKU.io
Edition
White label solutions
$4001
1. per 200+ user accounts
Additional Pricing Details