SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end…
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Pricing
SolarWinds Dameware Remote Everywhere (DRE)
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SolarWinds Dameware Remote Everywhere (DRE)
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
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SolarWinds Dameware Remote Everywhere (DRE)
Considered Both Products
SolarWinds Dameware Remote Everywhere (DRE)
Verified User
Team Lead
Chose SolarWinds Dameware Remote Everywhere (DRE)
We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired …
Dameware DRE is a powerhouse tool that in my opinion blows these other products out of the water. Each of these competitors offer great services but at a cost as they require multiple subscriptions or a pay to upgrade to the latest version (TeamViewer). DRE is a simple "one …
Verified User
Manager
Chose SolarWinds Dameware Remote Everywhere (DRE)
The overall experience was more enjoyable using DRE over LogMeIn.
Its integration with Samanage and cost were the key deciding factors over TeamViewer (which can be VERY expensive despite how easy and nice it is to use) and it's just far more functional and less limited than VNC or RDP or Chrome Remote Desktop options or even the screen share …
SolarWinds Dameware Remote Everywhere tops Microsoft Remote Desktop Connection Manager and Remote Desktop Protocol. It's feature set far outweighs the competition and is infinitely more secure than RDP. SolarWinds Dameware Remote Everywhere also allows access to other operating …
TeamViewer has better screen sizing - but the connection is not as good. SolarWinds definitely feels more secure and gives me an environment that I feel is more functionally pleasing.
I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
The methods of deployment are nice and easily managed through GPO.
The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired from this. Later on, we started using SolarWinds Dameware Remote Everywhere (DRE) for almost all the projects of SolarWinds. Highly appreciated, thanks team.
our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard