SolarWinds Web Help Desk (WHD) vs. Supportbench
SolarWinds Web Help Desk (WHD) vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
SolarWinds Web Help Desk (WHD) | Supportbench | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SolarWinds Web Help Desk (WHD) | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Salesforce Service Cloud ScoreĀ 8.7Ā outĀ ofĀ 10 | Salesforce Service Cloud ScoreĀ 8.7Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
SolarWinds Web Help Desk (WHD) | Supportbench | |
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Likelihood to Recommend | 8.4 (19 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (4 ratings) | - (0 ratings) |
Usability | 10.0 (3 ratings) | - (0 ratings) |
Support Rating | 10.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (2 ratings) | - (0 ratings) |
Configurability | 10.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
SolarWinds Web Help Desk (WHD) | Supportbench | |
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Likelihood to Recommend | SolarWinds | Supportbench Service Inc. No answers on this topic |
Pros | SolarWinds | Supportbench Service Inc. No answers on this topic |
Cons | SolarWinds | Supportbench Service Inc. No answers on this topic |
Likelihood to Renew | SolarWinds | Supportbench Service Inc. No answers on this topic |
Usability | SolarWinds | Supportbench Service Inc. No answers on this topic |
Support Rating | SolarWinds | Supportbench Service Inc. No answers on this topic |
Implementation Rating | SolarWinds | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | SolarWinds | Supportbench Service Inc. No answers on this topic |
Return on Investment | SolarWinds | Supportbench Service Inc. No answers on this topic |
ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots | Supportbench Screenshots |