Spiceworks Help Desk vs. StackState
Spiceworks Help Desk vs. StackState
Product | Rating | Most Used By | Product Summary | Starting Price |
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Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
StackState | N/A | StackState is an observability solution that helps enterprises decrease downtime and prevent outages by breaking down the silos between existing monitoring tools and tracking changes in dependencies, relationships, and configuration over time. The system relates these changes to incidents, understanding the precise change that is the root cause of an issue. The vendor states StackState clients realize decreases in mean-time-to-repair (MTTR), fewer outages, and lower costs associated with… | $15 per month per host |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing includes 10 components per host. If the total number of components exceeds the total number of hosts multiplied by 10, additional components cost $1.50 per component per month (billed annually) | ||||||||||||||
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Spiceworks Help Desk | StackState | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Spiceworks Help Desk | StackState | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Auvik Score 8.4 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | IBM Instana Score 8.9 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | IBM Instana Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | StackState | |
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Likelihood to Recommend | 8.8 (82 ratings) | 8.3 (5 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | - (0 ratings) |
Usability | 8.6 (8 ratings) | 7.6 (5 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | 8.7 (5 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | StackState | |
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Likelihood to Recommend | Spiceworks Ziff Davis | StackState |
Pros | Spiceworks Ziff Davis | StackState |
Cons | Spiceworks Ziff Davis | StackState |
Likelihood to Renew | Spiceworks Ziff Davis | StackState No answers on this topic |
Usability | Spiceworks Ziff Davis | StackState |
Reliability and Availability | Spiceworks Ziff Davis | StackState No answers on this topic |
Support Rating | Spiceworks Ziff Davis | StackState |
Implementation Rating | Spiceworks Ziff Davis | StackState No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | StackState No answers on this topic |
Return on Investment | Spiceworks Ziff Davis | StackState |
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