What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Thryv

The communication with this platform change all aspects of my company.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Square Customer Engagement
8.0
Thryv
Customer data management / contact management
Square Customer Engagement
8.0
Thryv
Workflow management
Square Customer Engagement
8.0
Thryv
Territory management
Square Customer Engagement
8.0
Thryv
Opportunity management
Square Customer Engagement
8.0
Thryv
Integration with email client (e.g., Outlook or Gmail)
Square Customer Engagement
8.0
Thryv
Contract management
Square Customer Engagement
8.0
Thryv
Quote & order management
Square Customer Engagement
8.0
Thryv
Interaction tracking
Square Customer Engagement
8.0
Thryv
Channel / partner relationship management
Square Customer Engagement
8.0
Thryv

CRM Project Management

Square Customer Engagement
8.0
Thryv
Task management
Square Customer Engagement
8.0
Thryv
Billing and invoicing management
Square Customer Engagement
8.0
Thryv
Reporting
Square Customer Engagement
8.0
Thryv

CRM Reporting & Analytics

Square Customer Engagement
8.0
Thryv
Forecasting
Square Customer Engagement
8.0
Thryv
Pipeline visualization
Square Customer Engagement
8.0
Thryv
Customizable reports
Square Customer Engagement
8.0
Thryv

Platform

Square Customer Engagement
8.0
Thryv
Mobile access
Square Customer Engagement
8.0
Thryv

Security

Square Customer Engagement
8.0
Thryv
Role-based user permissions
Square Customer Engagement
8.0
Thryv

Email & Online Marketing

Square Customer Engagement
Thryv
8.5
Dynamic content
Square Customer Engagement
Thryv
9.0
Ability to test dynamic content
Square Customer Engagement
Thryv
10.0
Landing pages
Square Customer Engagement
Thryv
10.0
Mobile optimization
Square Customer Engagement
Thryv
5.5
Email deliverability reporting
Square Customer Engagement
Thryv
7.2
List management
Square Customer Engagement
Thryv
9.0
Triggered drip sequences
Square Customer Engagement
Thryv
9.0

Lead Management

Square Customer Engagement
Thryv
8.3
Lead nurturing
Square Customer Engagement
Thryv
10.0
Data quality management
Square Customer Engagement
Thryv
6.8
Automated sales alerts and tasks
Square Customer Engagement
Thryv
8.1

Campaign Management

Square Customer Engagement
Thryv
9.0
Calendaring
Square Customer Engagement
Thryv
8.0
Event/webinar marketing
Square Customer Engagement
Thryv
10.0

Social Media Marketing

Square Customer Engagement
Thryv
7.0
Social sharing and campaigns
Square Customer Engagement
Thryv
10.0
Social profile integration
Square Customer Engagement
Thryv
4.0

Reporting & Analytics

Square Customer Engagement
Thryv
5.0
Dashboards
Square Customer Engagement
Thryv
9.0
Standard reports
Square Customer Engagement
Thryv
4.0
Custom reports
Square Customer Engagement
Thryv
2.0

Platform & Infrastructure

Square Customer Engagement
Thryv
7.7
Role-based workflow & approvals
Square Customer Engagement
Thryv
7.7
Customizability
Square Customer Engagement
Thryv
7.8

Pros

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Thryv

  • Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
  • The Platform is too complex and is only for small business owners.
  • We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

Square Customer Engagement

No score
No answers yet
No answers on this topic

Thryv

Thryv 8.4
Based on 3 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Square Customer Engagement

Pricing Details

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Square Customer Engagement
9.0
Thryv
9.0

Usability

Square Customer Engagement
Thryv
9.0

Support Rating

Square Customer Engagement
Thryv
8.4

Add comparison