What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 11 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 15 reviews and ratings
Feature Set Ratings
Sales Force Automation
8.0
Square Customer Engagement
80%
Thryv
Feature Set Not Supported
N/A
Square Customer Engagement ranks higher in 9/9 features
Square Customer Engagement ranks higher in 9/9 features
Customer data management / contact management
8.0
80%
1 Rating
N/A
0 Ratings
Workflow management
8.0
80%
1 Rating
N/A
0 Ratings
Territory management
8.0
80%
1 Rating
N/A
0 Ratings
Opportunity management
8.0
80%
1 Rating
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)
8.0
80%
1 Rating
N/A
0 Ratings
Contract management
8.0
80%
1 Rating
N/A
0 Ratings
Quote & order management
8.0
80%
1 Rating
N/A
0 Ratings
Interaction tracking
8.0
80%
1 Rating
N/A
0 Ratings
Channel / partner relationship management
8.0
80%
1 Rating
N/A
0 Ratings
CRM Project Management
8.0
Square Customer Engagement
80%
Thryv
Feature Set Not Supported
N/A
Square Customer Engagement ranks higher in 3/3 features
Square Customer Engagement ranks higher in 3/3 features
Task management
8.0
80%
1 Rating
N/A
0 Ratings
Billing and invoicing management
8.0
80%
1 Rating
N/A
0 Ratings
Reporting
8.0
80%
1 Rating
N/A
0 Ratings
CRM Reporting & Analytics
8.0
Square Customer Engagement
80%
Thryv
Feature Set Not Supported
N/A
Square Customer Engagement ranks higher in 3/3 features
Square Customer Engagement ranks higher in 3/3 features
Forecasting
8.0
80%
1 Rating
N/A
0 Ratings
Pipeline visualization
8.0
80%
1 Rating
N/A
0 Ratings
Customizable reports
8.0
80%
1 Rating
N/A
0 Ratings
Platform
8.0
Square Customer Engagement
80%
Thryv
Feature Set Not Supported
N/A
Square Customer Engagement ranks higher in 1/1 features
Square Customer Engagement ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
N/A
0 Ratings
Security
8.0
Square Customer Engagement
80%
Thryv
Feature Set Not Supported
N/A
Square Customer Engagement ranks higher in 1/1 features
Square Customer Engagement ranks higher in 1/1 features
Role-based user permissions
8.0
80%
1 Rating
N/A
0 Ratings
Email & Online Marketing
Square Customer Engagement
Feature Set Not Supported
N/A
9.1
Thryv
91%
Thryv ranks higher in 7/7 features
Thryv ranks higher in 7/7 features
Dynamic content
N/A
0 Ratings
9.0
90%
6 Ratings
Ability to test dynamic content
N/A
0 Ratings
9.3
93%
6 Ratings
Landing pages
N/A
0 Ratings
10.0
100%
1 Rating
Mobile optimization
N/A
0 Ratings
9.1
91%
7 Ratings
Email deliverability reporting
N/A
0 Ratings
8.8
88%
7 Ratings
List management
N/A
0 Ratings
8.8
88%
5 Ratings
Triggered drip sequences
N/A
0 Ratings
8.6
86%
3 Ratings
Lead Management
Square Customer Engagement
Feature Set Not Supported
N/A
8.2
Thryv
82%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
Lead nurturing
N/A
0 Ratings
8.8
88%
6 Ratings
Data quality management
N/A
0 Ratings
8.5
85%
6 Ratings
Automated sales alerts and tasks
N/A
0 Ratings
7.3
73%
6 Ratings
Campaign Management
Square Customer Engagement
Feature Set Not Supported
N/A
9.4
Thryv
94%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features
Calendaring
N/A
0 Ratings
9.3
93%
4 Ratings
Event/webinar marketing
N/A
0 Ratings
9.5
95%
3 Ratings
Social Media Marketing
Square Customer Engagement
Feature Set Not Supported
N/A
6.8
Thryv
68%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features
Social sharing and campaigns
N/A
0 Ratings
9.7
97%
7 Ratings
Social profile integration
N/A
0 Ratings
4.0
40%
1 Rating
Reporting & Analytics
Square Customer Engagement
Feature Set Not Supported
N/A
6.7
Thryv
67%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
Dashboards
N/A
0 Ratings
9.4
94%
6 Ratings
Standard reports
N/A
0 Ratings
8.8
88%
6 Ratings
Custom reports
N/A
0 Ratings
2.0
20%
1 Rating
Platform & Infrastructure
Square Customer Engagement
Feature Set Not Supported
N/A
8.6
Thryv
86%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
API
N/A
0 Ratings
8.0
80%
3 Ratings
Role-based workflow & approvals
N/A
0 Ratings
8.8
88%
2 Ratings
Customizability
N/A
0 Ratings
8.9
89%
5 Ratings
Attribute Ratings
- Thryv is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Square Customer Engagement
90%
1 Rating
9.3
Thryv
93%
7 Ratings
Usability
Square Customer Engagement
N/A
0 Ratings
9.0
Thryv
90%
2 Ratings
Support Rating
Square Customer Engagement
N/A
0 Ratings
9.7
Thryv
97%
5 Ratings
Likelihood to Recommend
Square Customer Engagement
[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Thryv
Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.
Owner / Virtual Assistant
VA On The Spot LLCManagement Consulting, 1-10 employees
Pros
Square Customer Engagement
- No monthly fees
- Reasonable per transaction fee
- Good priced equipment/addons
- Chip and NFC readers available
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Thryv
- Allows me to send unlimited socail media posts and emails.
- Allows me to collect information on customer.
- Allows me to have all my customers info in one safe place.
- Creates posts for my social media 12 times a month.
- Keeps my webite up to date and helps me with updates.
- Has the most amazing customer service via chat and phone.
Owner
Printwise PromotionsApparel & Fashion, 1-10 employees
Cons
Square Customer Engagement
- Some of the build quality on the peripherals could feel a bit better.
- Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
- Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Thryv
- I await the day that Thryv can integrate with Xero.
- Google Messages integration would be handy.
- There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.

Verified User
Account Manager in Other
Accounting Company, 1-10 employeesPricing Details
Square Customer Engagement
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Thryv
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Square Customer Engagement
No score
No answers yet
No answers on this topic
Thryv
Thryv 9.0
Based on 2 answers
It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Sales Manager
Seiler PlasticsPlastics, 11-50 employees
Support Rating
Square Customer Engagement
No score
No answers yet
No answers on this topic
Thryv
Thryv 9.7
Based on 5 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

Verified User
Employee in Social Media
Marketing & Advertising Company, 11-50 employeesAlternatives Considered
Square Customer Engagement
The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Thryv
Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Return on Investment
Square Customer Engagement
- This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
- All of my initial equipment was free and there were no startup costs so my return was immediate.
- The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Thryv
- Increased Social Media Presence has kept us in touch with clients
- I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before.
CPA
Laird & Associates, PCAccounting, 1-10 employees