What users are saying about

Square Customer Engagement vs Thryv

Square Customer Engagement
11 Ratings
Thryv
15 Ratings

Square Customer Engagement

11 Ratings
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Score 8.6 out of 100

Based on 11 reviews and ratings

Thryv

15 Ratings
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Score 8.8 out of 100

Based on 15 reviews and ratings

Feature Set Ratings

    Sales Force Automation

    8.0

    Square Customer Engagement

    80%

    Thryv

    Feature Set Not Supported
    N/A
    Square Customer Engagement ranks higher in 9/9 features
    Square Customer Engagement ranks higher in 9/9 features

    Customer data management / contact management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Territory management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Contract management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    8.0

    Square Customer Engagement

    80%

    Thryv

    Feature Set Not Supported
    N/A
    Square Customer Engagement ranks higher in 3/3 features
    Square Customer Engagement ranks higher in 3/3 features

    Task management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Reporting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.0

    Square Customer Engagement

    80%

    Thryv

    Feature Set Not Supported
    N/A
    Square Customer Engagement ranks higher in 3/3 features
    Square Customer Engagement ranks higher in 3/3 features

    Forecasting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.0

    Square Customer Engagement

    80%

    Thryv

    Feature Set Not Supported
    N/A
    Square Customer Engagement ranks higher in 1/1 features
    Square Customer Engagement ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Security

    8.0

    Square Customer Engagement

    80%

    Thryv

    Feature Set Not Supported
    N/A
    Square Customer Engagement ranks higher in 1/1 features
    Square Customer Engagement ranks higher in 1/1 features

    Role-based user permissions

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Email & Online Marketing

    Square Customer Engagement

    Feature Set Not Supported
    N/A
    9.1

    Thryv

    91%
    Thryv ranks higher in 7/7 features
    Thryv ranks higher in 7/7 features

    Dynamic content

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    9.3
    93%
    6 Ratings

    Landing pages

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile optimization

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    List management

    N/A
    0 Ratings
    8.8
    88%
    5 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.6
    86%
    3 Ratings

    Lead Management

    Square Customer Engagement

    Feature Set Not Supported
    N/A
    8.2

    Thryv

    82%
    Thryv ranks higher in 3/3 features
    Thryv ranks higher in 3/3 features

    Lead nurturing

    N/A
    0 Ratings
    8.8
    88%
    6 Ratings

    Data quality management

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    7.3
    73%
    6 Ratings

    Campaign Management

    Square Customer Engagement

    Feature Set Not Supported
    N/A
    9.4

    Thryv

    94%
    Thryv ranks higher in 2/2 features
    Thryv ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    9.3
    93%
    4 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    9.5
    95%
    3 Ratings

    Social Media Marketing

    Square Customer Engagement

    Feature Set Not Supported
    N/A
    6.8

    Thryv

    68%
    Thryv ranks higher in 2/2 features
    Thryv ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    9.7
    97%
    7 Ratings

    Social profile integration

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Reporting & Analytics

    Square Customer Engagement

    Feature Set Not Supported
    N/A
    6.7

    Thryv

    67%
    Thryv ranks higher in 3/3 features
    Thryv ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.4
    94%
    6 Ratings

    Standard reports

    N/A
    0 Ratings
    8.8
    88%
    6 Ratings

    Custom reports

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Platform & Infrastructure

    Square Customer Engagement

    Feature Set Not Supported
    N/A
    8.6

    Thryv

    86%
    Thryv ranks higher in 3/3 features
    Thryv ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Customizability

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Attribute Ratings

    • Thryv is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Square Customer Engagement

    90%
    1 Rating
    9.3

    Thryv

    93%
    7 Ratings

    Usability

    Square Customer Engagement

    N/A
    0 Ratings
    9.0

    Thryv

    90%
    2 Ratings

    Support Rating

    Square Customer Engagement

    N/A
    0 Ratings
    9.7

    Thryv

    97%
    5 Ratings

    Likelihood to Recommend

    Square Customer Engagement

    [Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.

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    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Thryv

    Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.

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    Dona Carlisle | TrustRadius Reviewer
    Dona Carlisle
    View all 7 answers on this topic

    Pros

    Square Customer Engagement

    • No monthly fees
    • Reasonable per transaction fee
    • Good priced equipment/addons
    • Chip and NFC readers available

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    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Thryv

    • Allows me to send unlimited socail media posts and emails.
    • Allows me to collect information on customer.
    • Allows me to have all my customers info in one safe place.
    • Creates posts for my social media 12 times a month.
    • Keeps my webite up to date and helps me with updates.
    • Has the most amazing customer service via chat and phone.

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    Lisa Newman | TrustRadius Reviewer
    Lisa Newman
    View all 7 answers on this topic

    Cons

    Square Customer Engagement

    • Some of the build quality on the peripherals could feel a bit better.
    • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
    • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.

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    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Thryv

    • I await the day that Thryv can integrate with Xero.
    • Google Messages integration would be handy.
    • There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 7 answers on this topic

    Pricing Details

    Square Customer Engagement

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Thryv

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Usability

    Square Customer Engagement

    No score
    No answers yet
    No answers on this topic

    Thryv

    Thryv 9.0
    Based on 2 answers
    It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.

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    Greg Swacker | TrustRadius Reviewer
    Greg Swacker
    View all 2 answers on this topic

    Support Rating

    Square Customer Engagement

    No score
    No answers yet
    No answers on this topic

    Thryv

    Thryv 9.7
    Based on 5 answers
    Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 5 answers on this topic

    Alternatives Considered

    Square Customer Engagement

    The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.

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    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Thryv

    Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.

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    Donna-sue Carpenter | TrustRadius Reviewer
    Donna-sue Carpenter
    View all 7 answers on this topic

    Return on Investment

    Square Customer Engagement

    • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
    • All of my initial equipment was free and there were no startup costs so my return was immediate.
    • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.

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    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Thryv

    • Increased Social Media Presence has kept us in touch with clients
    • I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before.

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    Jerry Laird | TrustRadius Reviewer
    Jerry Laird
    View all 7 answers on this topic

    Screenshots

    Square Customer Engagement

    —

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