Square Customer Engagement vs Thryv

Likelihood to Recommend

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.

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Kyle Farago

Independent Contractor

LoenbroInformation Technology and Services, 1-10 employees

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The communication with this platform change all aspects of my company.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

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Feature Rating Comparison

Square Customer Engagement

Thryv

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Square Customer Engagement

Thryv

Task management

Billing and invoicing management

Reporting

Square Customer Engagement

Thryv

Forecasting

Pipeline visualization

Customizable reports

Square Customer Engagement

Thryv

Mobile access

Square Customer Engagement

Thryv

Role-based user permissions

Square Customer Engagement

Thryv

Dynamic content

Ability to test dynamic content

Landing pages

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

Square Customer Engagement

Thryv

Lead nurturing

Data quality management

Automated sales alerts and tasks

Square Customer Engagement

Thryv

Calendaring

Event/webinar marketing

Square Customer Engagement

Thryv

Social sharing and campaigns

Social profile integration

Square Customer Engagement

Thryv

Dashboards

Standard reports

Custom reports

Square Customer Engagement

Thryv

Role-based workflow & approvals

Customizability

Pros

No monthly fees
Reasonable per transaction fee
Good priced equipment/addons
Chip and NFC readers available

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Kyle Farago

Independent Contractor

LoenbroInformation Technology and Services, 1-10 employees

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Website design
Mailing list subscribers

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

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Cons

Some of the build quality on the peripherals could feel a bit better.
Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.

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Kyle Farago

Independent Contractor

LoenbroInformation Technology and Services, 1-10 employees

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Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
The Platform is too complex and is only for small business owners.
We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 2 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Thryv 8.4

Based on 3 answers

Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

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Alternatives Considered

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.

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Kyle Farago

Independent Contractor

LoenbroInformation Technology and Services, 1-10 employees

View all 1 answers on this topic

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 2 answers on this topic

Return on Investment

This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
All of my initial equipment was free and there were no startup costs so my return was immediate.
The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.

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Kyle Farago

Independent Contractor

LoenbroInformation Technology and Services, 1-10 employees

View all 1 answers on this topic

We have grown our mailing list substantially.

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Square Customer Engagement

Thryv

Square Customer Engagement

Thryv

Square Customer Engagement

Thryv

Likelihood to Recommend