2 Reviews and Ratings
Swrve is a very user-friendly solution for mobile app communication needs. Thein-app communication templates make creating content and messages very quick and easy to do.
Vero tends to play nice with companies that have their websites as the primary source of truth. This allows them to send as many events as they need and develop more complex workflows that introduce conditionality into Vero emails. However, for those that rely more on Salesforce, it might have more limited applications. The product is fairly easy to use, so it's easy for multiple people on the team to pick it up and do what they need for their respective groups. On the other hand, creating email templates will require some knowledge of HTML/CSS, unless those are copied from another source. That would require another product of course that provides more robust layout editing features and templates.
Setting up and managing multivariate testsApplying segments/cohorts set up for one campaign or test to anotherServing different config data files to different player segments
Email template editor allowed our developers to design emails to looks like beautiful marketing emails or basic personal emails.The Vero API allowed our developers to connect triggers and events from our visitors to kick start campaigns.Campaign flows were fairly easy to create and define.
Ability to customize the main dashboard
While Vero offers some WYSIWYG editing, it's on the limited side, as it mostly allows you to edit copy, but not necessarily the layout.The UI/UX has improved dramatically over the course of the last few years, but it can still lag from time to time and experience sluggishness.While reliability is really good, it does have lapses from time to time that will introduce delays into emails being sent out. Once or twice, the system went completely down for a period of time.
There's some overlap with other products, but Swrve's segmentation and push management are its key differentiators.
Vero's price tag is far more attractive but for what you will find to be clear and obvious reasons. Vero has no CRM unlike HubSpot and Infusionsoft. Vero also has limited tracking unlike the seemingly endless possibilities offered from HubSpot which as we all know comes with at a significant cost, often not feasible by a small startup company.
Our app usage and engagement has increased since implementing Swrve.We solved a major business need of giving users real time push alerts for important account actions.Increasing our communication channels and focusing on a more holistic cross-channel strategy led to an increase in email success also.
The overall costs of using Vero have been much lower than using two comparable products that handle transactional emails and newsletters, respectively. MailChimp has relatively recently integrated their Mandrill product for transactional emails, so that's worth looking at as well.Using a single product for many things lowers the learning curve, as team members only have to learn one product well, rather than several.While infrequent, Vero's outages have impacted our operations at times. If absolute reliability is crucial to your business, then you may have to find a larger provider with a more robust infrastructure. As mentioned, though, it hasn't been a big problem for us.