Talkdesk vs. VQ Online by VereQuest
Talkdesk vs. VQ Online by VereQuest
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Talkdesk | N/A | Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. | $85 per month per user | |
VQ Online by VereQuest | N/A | VQ Online from VereQuest is design to streamline the QA process across channels and functions to maximize the insight gathered to free up valuable QA analysts’ time. It is presented as a solution for large, multi-site, multi-channel centers with internal and external QA functions who want to expand or consolidate QA results and who need a system for managing the QA process. It is additionally presented as a solution for small, single-site centers that are currently using spreadsheets or other… | N/A |
Talkdesk | VQ Online by VereQuest | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Talkdesk | VQ Online by VereQuest | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
Talkdesk | VQ Online by VereQuest | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Talkdesk | VQ Online by VereQuest | |
---|---|---|
Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Talkdesk | VQ Online by VereQuest | |
---|---|---|
Likelihood to Recommend | 8.1 (450 ratings) | - (0 ratings) |
Likelihood to Renew | 8.7 (37 ratings) | - (0 ratings) |
Usability | 8.6 (266 ratings) | - (0 ratings) |
Availability | 9.8 (6 ratings) | - (0 ratings) |
Performance | 10.0 (5 ratings) | - (0 ratings) |
Support Rating | 8.6 (130 ratings) | - (0 ratings) |
In-Person Training | 10.0 (2 ratings) | - (0 ratings) |
Online Training | 8.4 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (207 ratings) | - (0 ratings) |
Configurability | 10.0 (6 ratings) | - (0 ratings) |
Product Scalability | 10.0 (6 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (2 ratings) | - (0 ratings) |
Talkdesk | VQ Online by VereQuest | |
---|---|---|
Likelihood to Recommend | Talkdesk | VereQuest Incorporated No answers on this topic |
Pros | Talkdesk | VereQuest Incorporated No answers on this topic |
Cons | Talkdesk | VereQuest Incorporated No answers on this topic |
Likelihood to Renew | Talkdesk | VereQuest Incorporated No answers on this topic |
Usability | Talkdesk | VereQuest Incorporated No answers on this topic |
Reliability and Availability | Talkdesk | VereQuest Incorporated No answers on this topic |
Performance | Talkdesk | VereQuest Incorporated No answers on this topic |
Support Rating | Talkdesk | VereQuest Incorporated No answers on this topic |
In-Person Training | Talkdesk | VereQuest Incorporated No answers on this topic |
Online Training | Talkdesk | VereQuest Incorporated No answers on this topic |
Implementation Rating | Talkdesk | VereQuest Incorporated No answers on this topic |
Alternatives Considered | Talkdesk | VereQuest Incorporated No answers on this topic |
Scalability | Talkdesk | VereQuest Incorporated No answers on this topic |
Return on Investment | Talkdesk | VereQuest Incorporated No answers on this topic |
ScreenShots |