What users are saying about
13 Ratings
36 Ratings
13 Ratings
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Score 8.7 out of 101
36 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

ThousandEyes

ThousandEyes works well for BGP monitoring (e.g. watching for hijacks, monitoring external reachability, etc.). If you are already using a tool to perform these functions like BGPmon, going with ThousandEyes can absorb a lot of those features and save on OpEx compared to running two different tools. ThousandEyes also does a great job with reports. A great example of this is tracking availability/uptime. You can build reports including information like "what percentage of time was I not down" and put together reports about how many nines you had last month and pat yourself on the back. If you didn't have a great month, it's possible to isolate incidents that may have led to that reduced uptime, and help yourself find leverage for upgrades or enhancement. As with any tool, ThousandEyes is not going to be a good fit for your organization if only one or two individuals are ever going to use it. At its core, it really shines as a collaborative troubleshooting tool; if you're the only one troubleshooting through ThousandEyes and other people or departments are using other tools, its usefulness starts to fade a bit.
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WhatsUp Gold

Currently, the main use for WhatsUp is to monitor our broadband connections and cellular backup swings. We converted from T1's to "a less cost"/"a less reliable" connection but added the cellular to make up that 2% difference. WhatsUp monitors this via SNMP/syslog trapping to alert us when this swing happens. The imports of this we have on a 1 gig cellular limit so getting it swung back is very important. WhatsUp provides us with this quick alert.
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Feature Rating Comparison

Network Performance Monitoring

ThousandEyes
8.0
WhatsUp Gold
7.3
Network monitoring
ThousandEyes
7.3
WhatsUp Gold
8.3
Baseline threshold calculation
ThousandEyes
8.5
WhatsUp Gold
Alerts
ThousandEyes
8.2
WhatsUp Gold
8.3
Network capacity planning
ThousandEyes
7.1
WhatsUp Gold
6.5
Network mapping
ThousandEyes
8.7
WhatsUp Gold
7.3
Customizable reports
ThousandEyes
8.4
WhatsUp Gold
7.0
Wireless infrastructure monitoring
ThousandEyes
7.6
WhatsUp Gold
5.4
Automated network device discovery
ThousandEyes
WhatsUp Gold
8.5
Packet capture analysis
ThousandEyes
WhatsUp Gold
5.9
Hardware health monitoring
ThousandEyes
WhatsUp Gold
8.6

Pros

ThousandEyes

  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
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WhatsUp Gold

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
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Cons

ThousandEyes

  • It is a not a true network monitoring/troubleshooting platform even though users sometimes try to use it as such. We initially purchased the product for just Network monitoring and found it lacking in certain areas. There are far superior tools built specifically for Network Monitoring.
  • Support is average at best and this is a place where lots of product companies stumble. They are not bad at support, but just average.
  • Alerting is powerful but you can easily get lost in the options if you are not careful and end up blasting users with tons of emails. Need to get training and experiment with a small user base before enterprise rollout.
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WhatsUp Gold

  • Lacks proper graphical representation of the bandwidth utilization.
  • Circuit monitoring and port activity.
  • Configuration manager for large scale deployement.
  • Backup configurations for network equipment.
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Alternatives Considered

ThousandEyes

We looked into RIPE Atlas in conjunction with BGPmon. Atlas credits can be generated by nodes hosted on your network for other Atlas users to use to run tests, so testing is essentially free if your local nodes are used a lot. The problem with Atlas is that visualizing that data is entirely on you to implement. BGPmon is a great tool as well, but ThousandEyes allowed us to kill two birds with one stone with less cost in man hours to implement and maintain.
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WhatsUp Gold

Ease of deployment and use the product. Friendly user interface and quick network discovery with a large number of monitors.
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Return on Investment

ThousandEyes

  • We use the product to monitor our servers/hardware and added an APM tool to measure application specific performance. Between the two products we were able to save money over a previous solution.
  • ThousandEyes has a fast and efficient sales force and it is easy to get started with the product. You get to ROI faster with the tool because there is less overhead up front and the company is easy to contract with.
  • We are able to get real time hardware data on our environment that we can TRUST! Overall this product has already paid for itself.
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WhatsUp Gold

  • Ability to maintain network equipment inventory and health reports.
  • Inability to make the backups of the device using scripting or configurations of network devices.
  • Less graphical representation of circuit or network traffic.
No photo available

Pricing Details

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WhatsUp Gold

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Unique TotalView ‘flexi-license’ leads the industry in flexibility and value. WhatsUp Gold 2017 BasicView: starting at $1,755

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