Read Joseph Benton's full review
If Articulate, as a company, would require their "community" "support" staff to open tickets on behalf of customers, then I would say that their support would deserve a 10. It's a huge gap between Articulate's management of their support compared to other companies; "support" staff are supposed to open tickets for you if they see the need, but Articulate's "community" "support" staff are prohibited from doing so. Instead, they will tell you that you should open a ticket when it should be their job!! This is just disrespectful of the reality of software support.