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In my opinion, Try Another Round of Shopping Around Before Going With This Solution- After A Year We Were Not Impressed
March 11, 2024

In my opinion, Try Another Round of Shopping Around Before Going With This Solution- After A Year We Were Not Impressed

Andrew Parker | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Automox

We used it as a mean of patch management for Mircosoft and 3rd party patching for our environment. In my opinion, it is rather clunky focues more on pretty graphs and pages than on funtionality or simplicity.
  • It was a lot less expensive than the others we were looking at but, in my opinion, also a lot less user friendly. You get what you pay for
  • No increase in visibility of asset management when compared against our older KACE management system.
In my opinion, it was not intuitive to ensure all computers were being patched on time or properly with both OS and 3rd party patches. Tech Support was responsive but, in my experience, the amount of time taken to remediate the issues we had were one of the key factors for us deciding canceling our licenses.
I think yall focused more on pretty graphics than actually ensuring things were being patched- even with the built in OS and 3rd party systems that Automox has on hand were still hit or miss as to whether or not a computer received the needed updates. In my experience, there was no discernable pattern as to which computers failed or why or how to keep it from happening.
In my opinion, PDQ Deploy is better than yall and at a much better price point. We selected Automox last year because the network engineer at the time was [...] with powershell and liked what he saw. He promptly left after the contract was signed and before we integrated Automox into our environment.

Do you think Automox delivers good value for the price?

No

Are you happy with Automox's feature set?

No

Did Automox live up to sales and marketing promises?

No

Did implementation of Automox go as expected?

No

Would you buy Automox again?

No

Using Automox

4 - IT network engineers
  • Install rapid7 insight VM
  • Install Sentinel One AV
  • update OS and 3rd party patches
We didn't find this product to live up to the hype that was sold to our network engineer who demoed this product. In my opinion, it hides all it's faults and clunkiness behind a pretty UI and graphs.

Evaluating Automox and Competitors

Yes - Dell Kace
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Our engineer at the time really like the powershell scripting interface because he was a professional at that language. I liked it because it integrated with the Rapid7 Insight VM.
Thoroughly evaluate the PS scripting aspect along with its ability to patch PC consistently.

Automox Training

  • No Training
In my experience, no, it was not easy to learn without training. The one who did get the training for our company left before it was fully implemented into our system.

Automox Support

In my experience, they were responsive but the fixes were more like bandaids than a fix for the underlying problems which they admitted were on their end.
ProsCons
Good followup
Problems left unsolved
Need to explain problems multiple times
When I used a script generated by the Otto AI bot that ended up bricking half of the Automox clients within our environment. It had to be fixed within Automox and not on our side.

Using Automox

ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • all of them

Automox Reliability