Overview
What is Autotask PSA?
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
An all in one system that requires full adoption
Autotask transformed how I manage my MSP.
My experience with Datto Autotask PSA
Autotask - Great multi-client solution for metrics
Datto is Great for MSPs
A complicated mess, but at least you signed a 3 year agreement to use it.
Autotask Tickets
Datto is the BEST!
Ideal for all MSPs
Autotask Review
My Autotask Review
Autotask, the best ticketing App ever!
Great Ticketing System
Great MSP business tool to keep you on track!
Autotask is a robust ticketing system.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
What is Autotask PSA?
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Autotask PSA?
Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.
Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.
Autotask PSA Integrations
Autotask PSA Competitors
Autotask PSA Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(134)Community Insights
- Business Problems Solved
Datto Autotask PSA has proven to be a versatile and indispensable tool for organizations across various industries. Users have widely praised its ability to serve as a centralized solution for managing client support tickets, contracts, invoices, and general information. The software's real-time graphical interface enables efficient tracking of ticket status and duration, which aids in generating accurate end-of-month reports. Autotask has also been commended for its customizable dashboards, which facilitate workload management and provide valuable insights into metrics and project progress. By integrating with other platforms like Xero, Autotask streamlines processes for the accounts team and ensures seamless coordination between different departments. Overall, Autotask has successfully addressed the needs of MSPs, empowered technicians to track time and client network information, and improved overall efficiency by automating workflows and consolidating essential functions within a single platform.
Attribute Ratings
Reviews
(1-25 of 29)An all in one system that requires full adoption
Autotask transformed how I manage my MSP.
My experience with Datto Autotask PSA
Datto is Great for MSPs
Autotask Tickets
Datto is the BEST!
Ideal for all MSPs
- Service desk.
- Customer workflow rules.
- Contract management.
- MSP CRM.
- UI needs a revamp
- Site config needs to support more than just plain text
- Need to support custom formatting throughout the platform, focusing on outbound service desk emails.
Autotask Review
My Autotask Review
Autotask, the best ticketing App ever!
It's less appropriate for automatic resource smoothing, leveling, fast-tracking, crashing, and other more advanced project management.
Great Ticketing System
Great MSP business tool to keep you on track!
Autotask is a robust ticketing system.
Autotask is automation perfected.
As Autotask has auto-fire notifications we can notify our support technicians when they are close to breaching SLA or have been idle on a ticket for too long ensuring that clients are always updated.
Their CRM is a one-stop shop for management of many clients. Their AEM is unmatched as an RMM tool.
Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.