My Autotask Review
October 16, 2019
My Autotask Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Autotask
We use it for ticket tracking and assigning, and we also use the EPM tool for managing devices.
- The ability to create multiple groups to assign tickets to.
- Being able to properly categorize and note tickets.
- Being able to create and utilize SLA's.
- It could use easier ways to make the email address used for sending tickets.
- It has had a positive ROI.
- We are able to track and assign tickets in an effective way.
Do you think Datto Autotask PSA delivers good value for the price?
Yes
Are you happy with Datto Autotask PSA's feature set?
Yes
Did Datto Autotask PSA live up to sales and marketing promises?
Yes
Did implementation of Datto Autotask PSA go as expected?
Yes
Would you buy Datto Autotask PSA again?
Yes