BMC Helix ITSM (Remedy) Reviews & Ratings 2024

Q: What are BMC Helix ITSM (Remedy)'s top competitors?

ServiceNow IT Service Management , Cherwell Service Management , and IFS Assyst are common alternatives for BMC Helix ITSM (Remedy).

Overview

What is BMC Helix ITSM (Remedy)?

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

Recent Reviews

Enhance your support service

6 out of 10

November 05, 2021

Incentivized

BMC Helix is used as our main ticketing tool across whole organization world wide. Our end users can raise a requests via forms or email, …

Best tool to manage business services easily

9 out of 10

July 01, 2021

Incentivized

BMC Helix ITSM (Remedy) has been a great help for me over the years. A clean and clear dashboard with a fully professional support team …

BMC Helix ITSM (Remedy) for your IT management pains

7 out of 10

June 30, 2021

Incentivized

BMC Helix ITSM (Remedy) is the central system we use to track and manage all IT related tasks for the entire business unit within the …

BMC Helix ITSM (Remedy) - it keeps getting better with constant feedback

8 out of 10

June 30, 2021

Incentivized

Remedy (thats what we still call it although the new brand name has been getting popular by the day) has been used in our org in parallel …

Remedy is great for an MSP

10 out of 10

June 29, 2021

Incentivized

Remedy is used as our internal ticketing system to allow us to keep track of issues across multiple clients in a searchable format as well …

Helix as a great ITSM tool

7 out of 10

June 25, 2021

Incentivized

We use it as an external user for our customers. They create support tickets for our queue and we have to solve it and send a description …

Best practice ITSM out of the box - with extensive customisation if needed

9 out of 10

April 19, 2021

BMC Helix ITSM (Remedy) is used across the whole organisation to manage IT Service Management (Incident, Problem, Change, Release), CMDB …

BMC Helix Review

6 out of 10

March 28, 2021

Incentivized

Some issues it addresses include:

Logical access requests.
Network resource request.
E-mail access request/issues.
Quotation requests.
Create/a…

BMC Helix ITSM: As easy as 1-2-3

9 out of 10

February 18, 2020

Incentivized

BMC Helix ITSM (Remedy) is used organization-wide. It is used as the only ITSM for users across the company. Support management with the …

Ultimate Remedy Review

8 out of 10

February 13, 2020

Incentivized

BMC Helix is used across our organisation as our ticket management system. We are using it for Incident Management, Change Management, …

BMC Helix ITSM (Remedy)Makes My Job So Much Easier!

10 out of 10

January 24, 2020

Incentivized

Remedy is used across the whole organization. We have two call centers. One is in Oklahoma City, OK and the other is in Niceville, FL. …

OOtB ITIL for Large Organisations

8 out of 10

December 03, 2019

Incentivized

I have used and consulted on Remedy for the last 15 years. The system has gone a long way though this time.The latest cloud release - …

BMC Remedy tool for ITSM

10 out of 10

May 01, 2019

Incentivized

BMC Remedy is a powerful and amazing tool which is used by the whole organization. It is one of those critical applications on which …

Great tool to utilize best practices and KPIs for your organization!

10 out of 10

April 01, 2019

Incentivized

We have BMC as an IT service manager ( ITSM), it is used for ticketing purpose. It is used by our service desk team and the entire …

BMC helps faster resolution of issues

8 out of 10

February 23, 2019

Incentivized

We are using BMC remedy for service management. We are leveraging automated assignments and redirecting the tickets, reducing the manual …

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Self-service tools (43)
9.0
90%
ITSM collaboration and documentation (43)
8.0
80%
Organize and prioritize service tickets (44)
7.5
75%
ITSM reports and dashboards (43)
6.3
63%

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Pricing

View all pricing

BMC Helix ITSM (Remedy)

N/A

Unavailable

What is BMC Helix ITSM (Remedy)?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.5

Avg 8.1

7.5
Organize and prioritize service tickets
(44) Ratings
Prioritize tickets to ensure most urgent are tackled first
7.9
Expert directory
(31) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
6.9
Service restoration
(39) Ratings
Impact assessment and automated fixes for common problems
9
Self-service tools
(43) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
7
Subscription-based notifications
(34) Ratings
Users subscribe to notifications for ticket updates
8
ITSM collaboration and documentation
(43) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
6.3
ITSM reports and dashboards
(43) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

8.6

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

7.7

Avg 8.4

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is BMC Helix ITSM (Remedy)?

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles on a cloud-native platform, enabling users to provide superior service management across multi-cloud environments that is intelligent and predictive.

BMC Helix ITSM (Remedy) Integrations

Yurbi

BMC Helix ITSM (Remedy) Competitors

BMC Helix ITSM (Remedy) Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

ServiceNow IT Service Management, Cherwell Service Management, and IFS Assyst are common alternatives for BMC Helix ITSM (Remedy).

Reviewers rate Configuration mangement highest, with a score of 9.1.

The most common users of BMC Helix ITSM (Remedy) are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

(194)

Attribute Ratings

Reviews

(1-25 of 48)

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November 05, 2021

Enhance your support service

Verified User

Employee in Information Technology

Public Safety Company, 10,001+ employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

60%

6.0

Organize and prioritize service tickets: 50%
5.0
Expert directory: 80%
8.0
Service restoration: 40%
4.0
Self-service tools: 100%
10.0
Subscription-based notifications: 50%
5.0
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 30%
3.0

ITSM asset management (3)

23.333333333333336%

2.3

Configuration mangement: N/A
N/A
Asset management dashboard: N/A
N/A
Policy and contract enforcement: 70%
7.0

Change management (3)

40%

4.0

Change requests repository: 70%
7.0
Change calendar: N/A
N/A
Service-level management: 50%
5.0

July 01, 2021

Best tool to manage business services easily

Maria Coelho

Senior Software Development Engineering lead

Frontier Communications (Telecommunications, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

92.85714285714286%

9.3

Organize and prioritize service tickets: 100%
10.0
Expert directory: 90%
9.0
Service restoration: 100%
10.0
Self-service tools: 80%
8.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

90%

9.0

Configuration mangement: 100%
10.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: 80%
8.0

Change management (3)

90%

9.0

Change requests repository: 90%
9.0
Change calendar: 80%
8.0
Service-level management: 100%
10.0

June 30, 2021

BMC Helix ITSM (Remedy) for your IT management pains

Verified User

Director in Information Technology

Financial Services Company, 5001-10,000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

94.28571428571429%

9.4

Organize and prioritize service tickets: 100%
10.0
Expert directory: 90%
9.0
Service restoration: 100%
10.0
Self-service tools: 100%
10.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

90%

9.0

Configuration mangement: 90%
9.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: 90%
9.0

Change management (3)

96.66666666666666%

9.7

Change requests repository: 100%
10.0
Change calendar: 90%
9.0
Service-level management: 100%
10.0

June 30, 2021

BMC Helix ITSM (Remedy) - it keeps getting better with constant feedback

Verified User

Engineer in Information Technology

Financial Services Company, 10,001+ employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

78.57142857142857%

7.9

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 80%
8.0
Self-service tools: 70%
7.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

73.33333333333333%

7.3

Configuration mangement: 70%
7.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 70%
7.0

Change management (3)

86.66666666666666%

8.7

Change requests repository: 90%
9.0
Change calendar: 80%
8.0
Service-level management: 90%
9.0

June 29, 2021

Remedy is great for an MSP

Evan Kent

Legal RSC Level 2 Engineer

All Covered (Information Technology & Services, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (4)

100%

10.0

Organize and prioritize service tickets: 100%
10.0
Service restoration: 100%
10.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

100%

10.0

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

N/A

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: N/A
N/A

June 25, 2021

Helix as a great ITSM tool

Bas Verschuren

Service Engineer

Actemium (Industrial Automation, 201-500 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

72.85714285714286%

7.3

Organize and prioritize service tickets: 80%
8.0
Expert directory: 60%
6.0
Service restoration: 70%
7.0
Self-service tools: 70%
7.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management

N/A

Change management (3)

66.66666666666667%

6.7

Change requests repository: 60%
6.0
Change calendar: 70%
7.0
Service-level management: 70%
7.0

April 19, 2021

Best practice ITSM out of the box - with extensive customisation if needed

Verified User

Engineer in Engineering

Telecommunications Company, 5001-10,000 employees

Score 9 out of 10

Vetted Review

Verified User

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

85.71428571428571%

8.6

Organize and prioritize service tickets: 100%
10.0
Expert directory: 80%
8.0
Service restoration: 90%
9.0
Self-service tools: 80%
8.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management (3)

83.33333333333334%

8.3

Configuration mangement: 100%
10.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 70%
7.0

Change management (3)

93.33333333333334%

9.3

Change requests repository: 100%
10.0
Change calendar: 90%
9.0
Service-level management: 90%
9.0

March 28, 2021

BMC Helix Review

Verified User

Consultant in Information Technology

Information Technology and Services Company, 5001-10,000 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (5)

66%

6.6

Organize and prioritize service tickets: 90%
9.0
Self-service tools: 90%
9.0
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

86.66666666666666%

8.7

Configuration mangement: 100%
10.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 80%
8.0

Change management (3)

80%

8.0

Change requests repository: 80%
8.0
Change calendar: 80%
8.0
Service-level management: 80%
8.0

February 18, 2020

BMC Helix ITSM: As easy as 1-2-3

Verified User

Team Lead in Information Technology

Oil & Energy Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

65.71428571428571%

6.6

Organize and prioritize service tickets: 100%
10.0
Expert directory: N/A
N/A
Service restoration: 100%
10.0
Self-service tools: 100%
10.0
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: 60%
6.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

93.33333333333334%

9.3

Configuration mangement: 80%
8.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

100%

10.0

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

February 13, 2020

Ultimate Remedy Review

Verified User

Analyst in Information Technology

Information Technology & Services Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

62.857142857142854%

6.3

Organize and prioritize service tickets: 70%
7.0
Expert directory: 50%
5.0
Service restoration: 90%
9.0
Self-service tools: 40%
4.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 60%
6.0
ITSM reports and dashboards: 50%
5.0

ITSM asset management (3)

56.66666666666667%

5.7

Configuration mangement: 70%
7.0
Asset management dashboard: 50%
5.0
Policy and contract enforcement: 50%
5.0

Change management (3)

36.666666666666664%

3.7

Change requests repository: 70%
7.0
Change calendar: N/A
N/A
Service-level management: 40%
4.0

January 24, 2020

BMC Helix ITSM (Remedy)Makes My Job So Much Easier!

Kevin Lintner

Service Desk Analyst

Chickasaw Nation Industries, Inc. (Government Relations, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

97.14285714285714%

9.7

Organize and prioritize service tickets: 100%
10.0
Expert directory: 90%
9.0
Service restoration: 100%
10.0
Self-service tools: 90%
9.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

66.66666666666667%

6.7

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: N/A
N/A

Change management (3)

66.66666666666667%

6.7

Change requests repository: 100%
10.0
Change calendar: N/A
N/A
Service-level management: 100%
10.0

December 03, 2019

OOtB ITIL for Large Organisations

Verified User

Director in Information Technology

Information Technology and Services Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

74.28571428571429%

7.4

Organize and prioritize service tickets: 100%
10.0
Expert directory: 80%
8.0
Service restoration: 80%
8.0
Self-service tools: 80%
8.0
Subscription-based notifications: 40%
4.0
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management (3)

70%

7.0

Configuration mangement: 70%
7.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 60%
6.0

Change management (3)

90%

9.0

Change requests repository: 90%
9.0
Change calendar: 80%
8.0
Service-level management: 100%
10.0

May 01, 2019

BMC Remedy tool for ITSM

rahul garg

Technology Analyst

Infosys (Information Technology and Services, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

100%

10.0

Organize and prioritize service tickets: 100%
10.0
Expert directory: 100%
10.0
Service restoration: 100%
10.0
Self-service tools: 100%
10.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

100%

10.0

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

100%

10.0

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

April 01, 2019

Great tool to utilize best practices and KPIs for your organization!

Ankit Parikh

IT Analyst

Tata Consultancy Services (Information Technology and Services, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

77.14285714285714%

7.7

Organize and prioritize service tickets: 70%
7.0
Expert directory: 100%
10.0
Service restoration: 70%
7.0
Self-service tools: 60%
6.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management (3)

80%

8.0

Configuration mangement: 100%
10.0
Asset management dashboard: 60%
6.0
Policy and contract enforcement: 80%
8.0

Change management (3)

70%

7.0

Change requests repository: 70%
7.0
Change calendar: 80%
8.0
Service-level management: 60%
6.0

February 23, 2019

BMC helps faster resolution of issues

Verified User

Engineer in Information Technology

Health, Wellness and Fitness Company, 10,001+ employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

77.14285714285714%

7.7

Organize and prioritize service tickets: 80%
8.0
Expert directory: N/A
N/A
Service restoration: 80%
8.0
Self-service tools: 90%
9.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

83.33333333333334%

8.3

Configuration mangement: 80%
8.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: 80%
8.0

Change management (3)

83.33333333333334%

8.3

Change requests repository: 80%
8.0
Change calendar: 90%
9.0
Service-level management: 80%
8.0

February 23, 2019

BMC Remedy- an efficient,mature and capable service management solution

Timothy Sawah

IT Project Manager

The George Washington University (Higher Education, 5001-10,000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

84.28571428571429%

8.4

Organize and prioritize service tickets: 100%
10.0
Expert directory: 90%
9.0
Service restoration: 80%
8.0
Self-service tools: 70%
7.0
Subscription-based notifications: 70%
7.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

80%

8.0

Configuration mangement: 90%
9.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 70%
7.0

Change management (3)

96.66666666666666%

9.7

Change requests repository: 90%
9.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

October 18, 2018

BMC Remedy is Your Ticket

Verified User

Consultant in Information Technology

Information Technology and Services Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

51.42857142857143%

5.1

Organize and prioritize service tickets: 80%
8.0
Expert directory: 50%
5.0
Service restoration: 60%
6.0
Self-service tools: 40%
4.0
Subscription-based notifications: 40%
4.0
ITSM collaboration and documentation: 50%
5.0
ITSM reports and dashboards: 40%
4.0

ITSM asset management (3)

56.66666666666667%

5.7

Configuration mangement: 60%
6.0
Asset management dashboard: 70%
7.0
Policy and contract enforcement: 40%
4.0

Change management (3)

53.33333333333333%

5.3

Change requests repository: 50%
5.0
Change calendar: 60%
6.0
Service-level management: 50%
5.0

August 20, 2018

BMC Remedy: A first look at an ITIL Implementation from an IT professional who uses it constantly

Verified User

Consultant in Corporate

Computer & Network Security Company, 1-10 employees

Score 5 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management

N/A

ITSM asset management

N/A

Change management

N/A

March 16, 2018

ITSM Senior Consultant

Antonio Acosta

ITSM Specialist

GB Advisors, Inc. (Information Technology and Services, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

72.85714285714286%

7.3

Organize and prioritize service tickets: 90%
9.0
Expert directory: N/A
N/A
Service restoration: 90%
9.0
Self-service tools: 80%
8.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

30%

3.0

Configuration mangement: 90%
9.0
Asset management dashboard: N/A
N/A
Policy and contract enforcement: N/A
N/A

Change management (3)

90%

9.0

Change requests repository: 90%
9.0
Change calendar: 90%
9.0
Service-level management: 90%
9.0

November 30, 2017

BMC for Change Managment/ITSM

Verified User

Project Manager in Information Technology

Banking Company, 10,001+ employees

Score 5 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (5)

40%

4.0

Organize and prioritize service tickets: 40%
4.0
Self-service tools: 40%
4.0
Subscription-based notifications: 40%
4.0
ITSM collaboration and documentation: 40%
4.0
ITSM reports and dashboards: 40%
4.0

ITSM asset management

N/A

Change management (3)

50%

5.0

Change requests repository: 50%
5.0
Change calendar: 50%
5.0
Service-level management: 50%
5.0

November 27, 2017

Remedy Force is a Ticketing system for Work

Mallesh Kanakam

PRINCIPAL CPQ ENGINEER

Aspect Software (Computer Software, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

97.14285714285714%

9.7

Organize and prioritize service tickets: 100%
10.0
Expert directory: 100%
10.0
Service restoration: 100%
10.0
Self-service tools: 100%
10.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

100%

10.0

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

96.66666666666666%

9.7

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: 90%
9.0

November 07, 2017

BMC/Remedy means it has the solution

Martin Rockwell "Rocky"

Senior BMC/Remedy Developer

AECOM (Computer Software, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

97.14285714285714%

9.7

Organize and prioritize service tickets: 100%
10.0
Expert directory: 100%
10.0
Service restoration: 100%
10.0
Self-service tools: 90%
9.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

90%

9.0

Configuration mangement: 80%
8.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: 100%
10.0

Change management (3)

96.66666666666666%

9.7

Change requests repository: 90%
9.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

July 28, 2017

I'm happy wirh BMC

Rosa Gracia

Partner

Consultia IT (Management Consulting, 51-200 employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (7)

50%

5.0

Organize and prioritize service tickets: 50%
5.0
Expert directory: 60%
6.0
Service restoration: 60%
6.0
Self-service tools: 50%
5.0
Subscription-based notifications: 20%
2.0
ITSM collaboration and documentation: 60%
6.0
ITSM reports and dashboards: 50%
5.0

ITSM asset management (3)

63.33333333333333%

6.3

Configuration mangement: 70%
7.0
Asset management dashboard: 60%
6.0
Policy and contract enforcement: 60%
6.0

Change management (3)

63.33333333333333%

6.3

Change requests repository: 60%
6.0
Change calendar: 70%
7.0
Service-level management: 60%
6.0

April 04, 2017

BMC Asset Management: Works well if you already have Remedy configured

Jared Fields

System Administrator II

The University of Kansas Hospital (Hospital & Health Care, 5001-10,000 employees)

Score 7 out of 10

Vetted Review

Verified User

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management

N/A

ITSM asset management

N/A

Change management

N/A

April 04, 2017

BMC ITSM Review

Shaun Smit

Remedy Developer

Derivco (Computer Software, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

BMC Helix ITSM (Remedy) Feature Ratings

Incident and problem management (6)

80%

8.0

Organize and prioritize service tickets: N/A
N/A
Service restoration: 100%
10.0
Self-service tools: 100%
10.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

66.66666666666667%

6.7

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: N/A
N/A

Change management (3)

66.66666666666667%

6.7

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: N/A
N/A

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