BMC Remedy tool for ITSM
May 01, 2019
BMC Remedy tool for ITSM
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Remedy
BMC Remedy is a powerful and amazing tool which is used by the whole organization. It is one of those critical applications on which operations run. Each and every activity is tracked and managed by the Remedy tool. IT and Non-IT operations are carried by this tool. It is widely used software across the IT Industry.
- Remedy tool is used for incident management and there are several categories bound with SLAs(Service level agreement) which ensures the closures.
- It is also used for change management across the organization for different environments which make sure all the processes are followed.
- It has a knowledge article section where KBs are generated for known issues which are handy for Business as usual.
- Sometimes it is hard to mention details when several other activities are happening and we need to refresh the page as by that time we lost the data we entered.
- It could use a light version like Angular JS or React JS so the server load gets reduce.
- There is no chat facility provided, if it is possible,I reckon it will better facilitate the incident management.
- The return of investment is there for sure, as it is the most reliable application where the organization's National Operation Centre can work upon.
- It is impossible to track several changes happening every day but this tool makes it possible,
- The problem management of blocker issues and their tracking helps to resolve issues.
BMC Remedy is the whole package where all of your ITSM operations can be managed. It is a reliable product on which the whole organization can depend on as ITSM is highly critical for any organization. Nobody thinks of using any other tool if they are using this tool. Nowadays, BMC APIs can be plugged into Confluence to generate an incident report, it is helpful in an Agile environment.