ShareFile was and still IS the answer to the Enterprise Dropbox problem.
Updated July 02, 2021

ShareFile was and still IS the answer to the Enterprise Dropbox problem.

Jeffrey Rudacille | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Citrix ShareFile

Sharefile is mostly used by the two largest departments in our company...Preconstruction and Operations. We use it in lieu of running/hosting an FTP site. Its main purpose in context is to host files we would like to share and collaborate with people outside our organization. The Precon department uses it to host files for bids and if we win the job the Sharefile site moves to the Op's department to share files for the rest of the project. It solves the issue of trying to share large files outside of our company. We also use Sharefile's Enterprise capability of making internal based files available to our remote employees in a mobile app from Sharefile.
  • Sharefile is very good at making [our site] appear as an old fashioned FTP site to our non-technical contractors and customers who just want to be able to download files with no technical knowledge needed. This helps keep down support calls from outside the company.
  • Sharefile also has a great Outlook Plugin, which we do not use anymore as we standardized our email platform elsewhere, that allows your internal users the ability of sending any file size up to 2GB. It is seamless and does not require user knowledge.
  • For those companies that host files on-premise but want to "cloudify" them and make them available anywhere via a mobile app, Sharefile's enterprise grade capability works well for us. We have several drive letters that all users in the company can see and I can now make those available to anyone whether on or off premise.
  • Although their FTP like sharing capabilities are good, the ability to set up a site for many to share, there is a limit on how much granular config you can do on it. I would like to see them expand that to more capability.
  • I would like to see them have the capability to save the attachments from the Sharefile plugin sends longer. As it is they expire and one cannot go back a year and see what actual file they sent.
  • Their tech support has gone under the umbrella of Citrix's main support line so it takes too long and too much hassle to get to an actual Sharefile support person.
  • The main ROI has been the ability to completely stop offering paper plans. All plans must now be accessed electronically saving the printing costs we incurred before.
  • A soft ROI would be the ability for users to access on-premise files remotely and allow them the ability to skip the previous need to drive back to the office or trailer.
  • When we used it, the Outlook plugin that automatically uploaded large files was a huge success at the company and is a big need for any company that does not have a product offering it.
Dropbox for Business coming further along and could surely offer the FTP like functionality we are looking for as well as the centralized admin piece but there were two main things Dropbox could not help us with. They did not offer the Outlook plugin capability nor did they have the enterprise file access capability where we can share on-premise files to our users just like they were in the cloud.
Sharefile is best suited for companies that already leverage CItrix or have no specific ties to any remote access type products. However, if a company is completely standardized on another product such as being a 100% VMWARE shop, that company may receive less benefit though even in that case Sharefile could be made to work pretty well despite the lack of continuity with the base products.

Citrix ShareFile Feature Ratings

Versioning
9
Video files
7
Audio files
8
Document collaboration
9
Access control
7
File search
8
Device sync
7
User and role management
7
File organization
9
Performance
9
Reliability
9
Storage Reports
9