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Emarsys

Emarsys

Overview

What is Emarsys?

Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive recommendations.Emarsys is now part of…

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Recent Reviews

Potential is there!

7 out of 10
January 16, 2024
Incentivized
Marketing automation via email, web and app to support lead generation and engagement of our customers through personalized …
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Emarsys 101

5 out of 10
January 28, 2020
Incentivized
Emarsys is the email service provider for our entire organization. We use it to send custom and mass emails to our customers, across three …
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Emarsys review

5 out of 10
February 12, 2018
Incentivized
We use Emarsys as our ESP. It helps us to communicate with our customers and better understand their behaviour.
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 19 features
  • Dashboards (8)
    7.5
    75%
  • Standard reports (8)
    7.0
    70%
  • Email deliverability reporting (8)
    6.5
    65%
  • List management (8)
    4.6
    46%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is Emarsys?

Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Emarsys + Char-Broil + BrightWave = Success

YouTube

Emarsys@DMEXCO 2018

YouTube

The Future of Direct Mail: Personalization & Automation [Optilyz] | Emarsys Revolution 2018

YouTube

Emarsys Smart Metrics Product Video 2014

YouTube

Emarsys Revolution 2018 Recap

YouTube

The Emarsys Marketing Platform

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

6.6
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

6.5
Avg 7.7

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.9
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

6.8
Avg 7.6
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Product Details

What is Emarsys?

Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive recommendations.

Emarsys is now part of SAP, since the December 2020 acquisition.

Emarsys Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM

Additional Features

  • Supported: Intelligent automated customer segmentation based on purchase history and website behaviour
  • Supported: Personalized product recommendaitons
  • Supported: Dynamic social ad targeting based on customer behaviour

Emarsys Video

Emarsys delivers stronger customer engagement across the customer lifecycle, helping you turn one-time customers into active customers, re-engaging defecting customers and keeping active customers loyal.

Emarsys Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, UK, Canada, Mexico, France, Germany, Austria, Budapest, Netherlands, Turkey, Spain
Supported LanguagesEnglish, German, French, Spanish

Frequently Asked Questions

Reviewers rate Dynamic content and Landing pages highest, with a score of 8.

The most common users of Emarsys are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(40)

Attribute Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Email & Online Marketing (9)
41.11111111111111%
4.1
WYSIWYG email editor
80%
8.0
Dynamic content
80%
8.0
Ability to test dynamic content
40%
4.0
Landing pages
N/A
N/A
A/B testing
70%
7.0
Mobile optimization
N/A
N/A
Email deliverability reporting
60%
6.0
List management
40%
4.0
Triggered drip sequences
N/A
N/A
Lead Management (2)
N/A
N/A
Lead nurturing automation
N/A
N/A
Lead scoring and grading
N/A
N/A
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
50%
5.0
Dashboards
80%
8.0
Standard reports
70%
7.0
Custom reports
N/A
N/A
Platform & Infrastructure (4)
37.5%
3.8
API
80%
8.0
Customizability
70%
7.0
Integration with Salesforce.com
N/A
N/A
Integration with Microsoft Dynamics CRM
N/A
N/A
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Email & Online Marketing (5)
48%
4.8
WYSIWYG email editor
60%
6.0
Mobile optimization
60%
6.0
Email deliverability reporting
70%
7.0
List management
50%
5.0
Triggered drip sequences
N/A
N/A
Lead Management (2)
65%
6.5
Lead nurturing automation
60%
6.0
Lead scoring and grading
70%
7.0
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
66.66666666666667%
6.7
Dashboards
70%
7.0
Standard reports
70%
7.0
Custom reports
60%
6.0
Platform & Infrastructure (5)
44%
4.4
API
50%
5.0
Role-based workflow & approvals
60%
6.0
Customizability
40%
4.0
Integration with Salesforce.com
70%
7.0
Integration with Microsoft Dynamics CRM
N/A
N/A
Daniel Berry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Email & Online Marketing (9)
67.77777777777777%
6.8
WYSIWYG email editor
80%
8.0
Dynamic content
50%
5.0
Ability to test dynamic content
60%
6.0
Landing pages
N/A
N/A
A/B testing
90%
9.0
Mobile optimization
80%
8.0
Email deliverability reporting
90%
9.0
List management
90%
9.0
Triggered drip sequences
70%
7.0
Lead Management (2)
35%
3.5
Lead nurturing automation
70%
7.0
Lead scoring and grading
N/A
N/A
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
86.66666666666666%
8.7
Dashboards
90%
9.0
Standard reports
90%
9.0
Custom reports
80%
8.0
Platform & Infrastructure (5)
48%
4.8
API
80%
8.0
Role-based workflow & approvals
N/A
N/A
Customizability
70%
7.0
Integration with Salesforce.com
90%
9.0
Integration with Microsoft Dynamics CRM
N/A
N/A
Robert Callum | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Email & Online Marketing (9)
84.44444444444444%
8.4
WYSIWYG email editor
80%
8.0
Dynamic content
90%
9.0
Ability to test dynamic content
80%
8.0
Landing pages
80%
8.0
A/B testing
80%
8.0
Mobile optimization
90%
9.0
Email deliverability reporting
90%
9.0
List management
80%
8.0
Triggered drip sequences
90%
9.0
Lead Management (2)
80%
8.0
Lead nurturing automation
80%
8.0
Lead scoring and grading
80%
8.0
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
83.33333333333334%
8.3
Dashboards
90%
9.0
Standard reports
80%
8.0
Custom reports
80%
8.0
Platform & Infrastructure (5)
86%
8.6
API
80%
8.0
Role-based workflow & approvals
90%
9.0
Customizability
90%
9.0
Integration with Salesforce.com
80%
8.0
Integration with Microsoft Dynamics CRM
90%
9.0
July 14, 2021

Emarsys Review

Kate Woodward | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Email & Online Marketing (9)
84.44444444444444%
8.4
WYSIWYG email editor
90%
9.0
Dynamic content
90%
9.0
Ability to test dynamic content
80%
8.0
Landing pages
80%
8.0
A/B testing
90%
9.0
Mobile optimization
80%
8.0
Email deliverability reporting
80%
8.0
List management
90%
9.0
Triggered drip sequences
80%
8.0
Lead Management (2)
80%
8.0
Lead nurturing automation
80%
8.0
Lead scoring and grading
80%
8.0
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
90%
9.0
Dashboards
90%
9.0
Standard reports
90%
9.0
Custom reports
90%
9.0
Platform & Infrastructure (5)
88%
8.8
API
80%
8.0
Role-based workflow & approvals
100%
10.0
Customizability
90%
9.0
Integration with Salesforce.com
80%
8.0
Integration with Microsoft Dynamics CRM
90%
9.0
January 28, 2020

Emarsys 101

Score 5 out of 10
Vetted Review
Verified User
Incentivized
Email & Online Marketing (9)
66.66666666666667%
6.7
WYSIWYG email editor
N/A
N/A
Dynamic content
100%
10.0
Ability to test dynamic content
100%
10.0
Landing pages
N/A
N/A
A/B testing
100%
10.0
Mobile optimization
100%
10.0
Email deliverability reporting
100%
10.0
List management
100%
10.0
Triggered drip sequences
N/A
N/A
Lead Management (2)
N/A
N/A
Lead nurturing automation
N/A
N/A
Lead scoring and grading
N/A
N/A
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
100%
10.0
Dashboards
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Platform & Infrastructure (5)
36%
3.6
API
80%
8.0
Role-based workflow & approvals
N/A
N/A
Customizability
100%
10.0
Integration with Salesforce.com
N/A
N/A
Integration with Microsoft Dynamics CRM
N/A
N/A
April 18, 2019

100% Do Not recommend

Joel Samonie | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Email & Online Marketing (9)
26.666666666666664%
2.7
WYSIWYG email editor
10%
1.0
Dynamic content
10%
1.0
Ability to test dynamic content
50%
5.0
Landing pages
N/A
N/A
A/B testing
60%
6.0
Mobile optimization
10%
1.0
Email deliverability reporting
40%
4.0
List management
10%
1.0
Triggered drip sequences
50%
5.0
Lead Management (2)
N/A
N/A
Lead nurturing automation
N/A
N/A
Lead scoring and grading
N/A
N/A
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
43.33333333333333%
4.3
Dashboards
70%
7.0
Standard reports
50%
5.0
Custom reports
10%
1.0
Platform & Infrastructure (5)
N/A
N/A
API
N/A
N/A
Role-based workflow & approvals
N/A
N/A
Customizability
N/A
N/A
Integration with Salesforce.com
N/A
N/A
Integration with Microsoft Dynamics CRM
N/A
N/A
February 12, 2018

Emarsys review

Score 5 out of 10
Vetted Review
Verified User
Incentivized
Email & Online Marketing (7)
64.28571428571429%
6.4
Ability to test dynamic content
70%
7.0
Landing pages
70%
7.0
A/B testing
60%
6.0
Mobile optimization
50%
5.0
Email deliverability reporting
70%
7.0
List management
70%
7.0
Triggered drip sequences
60%
6.0
Lead Management (2)
60%
6.0
Lead nurturing automation
60%
6.0
Lead scoring and grading
60%
6.0
Campaign Management
N/A
N/A
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
53.33333333333333%
5.3
Dashboards
70%
7.0
Standard reports
60%
6.0
Custom reports
30%
3.0
Platform & Infrastructure (3)
23.333333333333336%
2.3
API
50%
5.0
Role-based workflow & approvals
10%
1.0
Customizability
10%
1.0
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