What users are saying about
Top Rated
126 Ratings
3 Ratings
Top Rated
126 Ratings
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Score 8.2 out of 100
3 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Conversica

  • Great at helping marketing and sales surface leads that might be interested in your product.
  • Great at working low level leads and see if there are opportunities within a large number of leads
  • Great at providing a more personal touch, ie it looks like it is coming from an actual person vs. a marketing-driven, standardized email.
  • Since you are allowing Conversica to do a lot of the manual work of emailing and working low level leads, it really helps free up work of your sales team which would otherwise cost more.
John Mitzel | TrustRadius Reviewer

Exceed.ai

I have found Exceed to be great at managing both cold and warm outreach. You have to remember that the engagement is as good as your copy; if your copy isn't engaging, that isn't any fault of the tool. With that said, the tool makes it easy to see who is engaging with your emails and empowers you to modify email subject lines and body copy whilst the sequence is in flight.
Anonymous | TrustRadius Reviewer

Pros

Conversica

  • Conversica does a good job of prospecting.
  • We love that they have a follow up feature that allows us to hold our staff accountable for reaching out to those who are interested in timely manner.
  • The dashboard in Conversica helps us to both navigate current conversations and leads easily, as well as view the progress of current and past conversations.
Kathy Cannon | TrustRadius Reviewer

Exceed.ai

  • Lead followup (out of office, talk to me later, etc.)
  • Schedule meetings with qualified leads on reps calendar
  • Campaign analytics, like how many contacts were interested, left the company, wrong person and what questions have been asked
Anonymous | TrustRadius Reviewer

Cons

Conversica

  • There are some parts of email templates that are not customizable. This makes it difficult to change sentence structure.
  • There are times when the AI assistant is reaching out to leads at the same time as one of our sales reps. Often this is because the salesperson didn't follow the proper process in turning the assistant off but it happens often enough that I wish the process was simplified.
Adriana Zupan | TrustRadius Reviewer

Exceed.ai

  • Offline steps (such as telephone call follow-up) can't be incorporated into the sequence.
  • Attachments can't be added to an email, although the platform does support incorporating links.
  • Once a contact is added to Exceed (outside of the name, email address & company), all other data pertaining to the contact can only be updated/enriched by reimporting the record. It would save time if you could edit these fields through the native UI.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Conversica

Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Vinny Poliseno | TrustRadius Reviewer

Exceed.ai

No score
No answers yet
No answers on this topic

Support Rating

Conversica

Conversica 8.6
Based on 129 answers
We had a lot of pushback in the beginning from our sales staff. No one likes it when their weaker areas are pointed out and made public; nor do they like anyone/anything working "their" leads. However, once they saw that Conversica's AI was able to engage leads that were not responding to them, they quickly bought in and are happy to have it!
Joseph Davis | TrustRadius Reviewer

Exceed.ai

Exceed.ai 10.0
Based on 2 answers
They walked us through every step of the process to make sure we succeed. I had to ask them to stop meeting every week!When we did have problems, they jumped on it and fixed it within 1-2 days. I had a dedicated CSM who really cared that we succeed. They also have chat support where we can easily ask questions.
Anonymous | TrustRadius Reviewer

Implementation Rating

Conversica

Conversica 8.3
Based on 82 answers
Implementation went very smooth. They did a nice job of handing off from sales to our support team. They also did well with Salesforce technical questions. There was some things we could not do ourselves and relied completely on the support rep. I didn't like that.
Mike Bryant | TrustRadius Reviewer

Exceed.ai

No score
No answers yet
No answers on this topic

Alternatives Considered

Conversica

We do not see any competitors to Conversica, that offer the same or similar value proposition. We selected Conversica after experiencing disappointing ROIs over 7+ years at predecessor companies, with 90% of the vendors or solution providers out there, none of whom offer anything remotely close to Conversica's services.
Dirk Davis | TrustRadius Reviewer

Exceed.ai

Exceed is easier to setup and at a totally different (lower) price point. I would go with Exceed any day.
Anonymous | TrustRadius Reviewer

Return on Investment

Conversica

  • No lead gets left behind. Your agent doesn't get sick, take vacation or have any lapse in productivity.
  • Employee efficiency. Our teams can now focus on the great leads rather than getting overwhelmed with hundreds of contacts to follow up with.
David Da Silva | TrustRadius Reviewer

Exceed.ai

  • Find new customers from our existing marketing automation, without adding head count. We re-cooped the annual price in one month.
  • Saved valuable SDR time, I would say 15-25%.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Conversica

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Conversica Editions & Modules

Edition
Starter Edition$1,4991
  1. per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

Exceed.ai

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Exceed.ai Editions & Modules

Additional Pricing Details

Add comparison