What users are saying about
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Top Rated
1104 Ratings
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Top Rated
875 Ratings

GoToMeeting

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Top Rated
1104 Ratings
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Score 7.9 out of 101

Zoom

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Top Rated
875 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

GoToMeeting

GoToMeeting is well suited for medium to large institutions. The capability to have a large number of attendees to a meeting is ideal for this. It isn't as good for smaller groups where a video conference would be better for those individuals. Still, sharing screens and asking questions in the meeting is very good here.
No photo available

Zoom

Anytime you are needing to discuss a project or make decisions about something, Zoom and sharing your video is the way to go. It is a near replacement for meeting face to face. Nothing is lost in regards to missed body language and it keeps both parties 100% engaged. If you need a quick "yes" or "no", then the phone or IM is your tool of choice.
Mike Mills profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

GoToMeeting
7.9
Zoom
8.6
High quality audio
GoToMeeting
8.4
Zoom
8.9
High quality video
GoToMeeting
8.6
Zoom
9.0
Low bandwidth requirements
GoToMeeting
7.3
Zoom
8.0
Mobile support
GoToMeeting
7.4
Zoom

Screen Sharing

GoToMeeting
8.0
Zoom
8.8
Desktop sharing
GoToMeeting
8.9
Zoom
9.3
Whiteboards
GoToMeeting
7.2
Zoom
8.3

Online Meetings / Events

GoToMeeting
8.2
Zoom
8.4
Calendar integration
GoToMeeting
8.6
Zoom
8.6
Meeting initiation
GoToMeeting
8.4
Zoom
8.7
Integrates with social media
GoToMeeting
7.5
Zoom
7.3
Record meetings / events
GoToMeeting
8.0
Zoom
8.9
Slideshows
GoToMeeting
8.6
Zoom
8.7

Online Events Collaboration

GoToMeeting
7.9
Zoom
8.4
Live chat
GoToMeeting
7.9
Zoom
8.7
Audience polling
GoToMeeting
8.0
Zoom
8.3
Q&A
GoToMeeting
8.0
Zoom
8.3

Online Events Security

GoToMeeting
8.6
Zoom
8.6
User authentication
GoToMeeting
8.2
Zoom
8.7
Participant roles & permissions
GoToMeeting
8.4
Zoom
8.7
Confidential attendee list
GoToMeeting
9.1
Zoom
8.5

Pros

GoToMeeting

  • Sharing screens between users. GTM allows presenters to share their screen or another attendee's screen. A picture is worth a thousand words and when trying to assist clients, being able to show information visually is a great help.
  • GoToWebinar panelists. ITI hosts webinars each month and by allowing multiple panelists, our presenter can focus on the actual presentation while other panelists manage questions from attendees. This keeps the webinars running smoothly and ensuring that everyone is remaining engaged.
  • Allows for large groups of people from multiple locations to collaborate. ITI works with clients across the globe and when we need to meet with a client that has people in multiple locations, GTM makes it easy. The email invitation provides a simple method for everyone to access the meeting and allow for real-time collaboration without boundaries.
Zack Parnell profile photo

Zoom

  • Video calling - No buffering, automatic adjustment, and very rarely does anyone have to say "can you hear me now?"
  • Audio calling - Perfect and recorded for future review
  • Conference calls - Easy to bring in 10+ parties without any loss in quality
  • Screen sharing - Easy to use, get to choose what window or monitor to share
  • Scheduling - Easy to schedule an event and export to calendar then invite guests
Matthew Gardner profile photo

Cons

GoToMeeting

  • Support for different devices. We have tried to use GTM with Chromebooks and found that it was not supported. It would be great to have GTM work on all platforms.
  • GoToTraining panelist option. ITI tried to use GoToTraining, but it does not allow for panelists and made trying to manage incoming questions from attendees difficult as the presenter had to continually pause in the middle of a presentation.
Zack Parnell profile photo

Zoom

  • User experience in scheduling - Every time I go to export to a Google calendar, it makes me re-auth my account then opens the wrong calendar as I'm logged into multiple Google accounts.
  • Recording editing - Could use some more robust tools for editing a recorded video/audio before export.
  • Air time recording - Does not automatically cut out muted segments with only one participant in recordings.
Matthew Gardner profile photo

Likelihood to Renew

GoToMeeting

GoToMeeting 9.0
Based on 33 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell profile photo

Zoom

Zoom 9.1
Based on 13 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

GoToMeeting

GoToMeeting 8.0
Based on 9 answers
GTM is simple to set up and use. Rarely do our clients have issues joining a meeting.
Zack Parnell profile photo

Zoom

Zoom 9.5
Based on 12 answers
Because Zoom is so easy, I'm starting to use it for family calls with my grandmother.
Rocky Kev profile photo

Reliability and Availability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

GoToMeeting

GoToMeeting 7.1
Based on 4 answers
We are a French Canadian company and GotoMeeting advertises French phone support. It only works during Frances working hours, which are 6 hours before us. When we need quick support, we only can converse in English.


We had connections/audio issues a while back. GTM only keep their logs 24 hours which makes it impossible to coordinate and troubleshoot with our ISP.
Samuel Laflamme profile photo

Zoom

Zoom 8.9
Based on 10 answers
Literally, we could not be happier. As an early adopter of the phone service we've had a few issues along the way and the support team has been right there to assist and follow up to be sure we got everything we needed.
Kevin King profile photo

Implementation

GoToMeeting

GoToMeeting 10.0
Based on 1 answer
It just works, get into the software and start using.
Brian Sossamon profile photo

Zoom

Zoom 9.6
Based on 5 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

GoToMeeting

We have had chats with Zoom and have a few employees using Zoom to demo. Really we have found they are about even in quality and features. Both have good chrome extensions and are easy to use. I personally have used both Zoom and GoToMeeting while meeting with software vendors while shopping for new tools and really both are easy to use and quick to get into meetings.
No photo available

Zoom

It is competitively priced and offers robust functionality. It was an easy decision to use Zoom over these others. Mainly value for the price made it an easy decision. A critical component was reliable connection (audio and visual) and ability to recording capabilities. UberConference was a great, but couldn't record and connection wasn't always solid. UberConference was very easy to use and prospects loved it, but when there were audio issues, it was a real mess and I'd have to have a backup plan ready. Join.me was a little less easy to use and we weren't as comfortable or confident in it. We knew GoToMeeting would be a great solution, but it's also clunky and expensive
Corey Calder profile photo

Scalability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

GoToMeeting

  • There is always a positive outcome when using GoToMeeting. So far there is no negative ROI for our business objectives. Of course, if you are using it professionally where it well suited there are always positive outcomes but if there is misuse it may impact you negatively.
No photo available

Zoom

  • The quality of our webinars has dramatically improved as has attendance. We've also encountered fewer issues with people being unable to join due to technical issues. Now it's primarily due to the sessions being at max capacity.
  • After using Zoom as a single member for a little over 7 months, our company made the switch and we now use it company-wide.
Alex Jankila profile photo

Pricing Details

GoToMeeting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoToMeeting Editions & Modules

GoToMeeting
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison