What users are saying about
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Top Rated
1205 Ratings
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Top Rated
1367 Ratings

GoToMeeting

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Top Rated
1205 Ratings
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Score 7.9 out of 100

Zoom

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Top Rated
1367 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

GoToMeeting

In some instances, GoToMeeting is harder to use than alternatives such as Zoom or BlueJeans in terms of video experience and in some instances is more complex than using Skype for example. At times the mobile app is inflexible when trying to switch from mobile to an internet connection in particular when entering the pin code, which is very tricky when on the move.
Marc Duke | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

GoToMeeting
7.9
Zoom
8.2
High quality audio
GoToMeeting
8.5
Zoom
8.9
High quality video
GoToMeeting
8.4
Zoom
9.0
Low bandwidth requirements
GoToMeeting
7.3
Zoom
8.0
Mobile support
GoToMeeting
7.5
Zoom
7.0

Screen Sharing

GoToMeeting
8.4
Zoom
8.9
Desktop sharing
GoToMeeting
9.0
Zoom
9.3
Whiteboards
GoToMeeting
7.8
Zoom
8.4

Online Meetings / Events

GoToMeeting
8.2
Zoom
8.6
Calendar integration
GoToMeeting
8.6
Zoom
8.6
Meeting initiation
GoToMeeting
8.4
Zoom
8.9
Integrates with social media
GoToMeeting
7.7
Zoom
7.7
Record meetings / events
GoToMeeting
8.3
Zoom
9.0
Slideshows
GoToMeeting
8.4
Zoom
8.8

Online Events Collaboration

GoToMeeting
8.3
Zoom
8.5
Live chat
GoToMeeting
8.4
Zoom
8.8
Audience polling
GoToMeeting
8.1
Zoom
8.4
Q&A
GoToMeeting
8.3
Zoom
8.4

Online Events Security

GoToMeeting
8.4
Zoom
8.7
User authentication
GoToMeeting
8.3
Zoom
8.8
Participant roles & permissions
GoToMeeting
8.3
Zoom
8.7
Confidential attendee list
GoToMeeting
8.6
Zoom
8.5

Pros

GoToMeeting

  • Sharing screens between users. GTM allows presenters to share their screen or another attendee's screen. A picture is worth a thousand words and when trying to assist clients, being able to show information visually is a great help.
  • GoToWebinar panelists. ITI hosts webinars each month and by allowing multiple panelists, our presenter can focus on the actual presentation while other panelists manage questions from attendees. This keeps the webinars running smoothly and ensuring that everyone is remaining engaged.
  • Allows for large groups of people from multiple locations to collaborate. ITI works with clients across the globe and when we need to meet with a client that has people in multiple locations, GTM makes it easy. The email invitation provides a simple method for everyone to access the meeting and allow for real-time collaboration without boundaries.
Zack Parnell | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

GoToMeeting

  • Recording only included shared computer content-not video. Not great for employment searches or guest speakers to classes
  • Website made it hard to find the client to download. They were pushing you to use web interface but we prefer the program to be on our computers (in the dock on Macs)
Dylan Costa, CTS-D, DMC-E | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

GoToMeeting

GoToMeeting 8.3
Based on 34 answers
I enjoy GoToMeeting's user interface. Honestly, however, the choice to select my own platform for remote meeting hosting sites is up to my organization, vs. an individual consumer decision. Out of the various platforms I have used, I feel the most comfortable with GoToMeeting so if I did have a say in selecting the software, would still vote for this software since it is the easiest for me to use, as well as those attending my presentations from an off-site location.
Jodi Sassana | TrustRadius Reviewer

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

GoToMeeting

GoToMeeting 8.6
Based on 26 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support

GoToMeeting

GoToMeeting 8.4
Based on 50 answers
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
Parker O'Very | TrustRadius Reviewer

Zoom

Zoom 9.2
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation

GoToMeeting

GoToMeeting 10.0
Based on 1 answer
No answer on this topic is available.

Zoom

Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

GoToMeeting

We've used Zoom here and there, but we've stayed with GoToMeeting for their more robust webinar features that allow us to have recurring webinars weekly to aid our customers with their software onboarding process. The video interfacing with similar but go to webinar has them beat on the webinar features.
Megan Russell | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

GoToMeeting

  • We were pretty disappointed with GoToMeeting after a while and finally chose a different platform.
  • It was definitely feeling for a while like it was a waste of money. We could screen share but not video, which was the whole reason why we purchased it.
Jillian Papa | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Screenshots

Pricing Details

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$12/month1
Business$16/month2
EnterpriseCustom Pricing3
  1. 150 Participants
  2. 250 Participants
  3. 3,000 Participants
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      GoToMeeting
      8.2
      Zoom
      9.2

      Likelihood to Renew

      GoToMeeting
      8.3
      Zoom
      9.4

      Usability

      GoToMeeting
      8.6
      Zoom
      9.7

      Reliability and Availability

      GoToMeeting
      Zoom
      10.0

      Performance

      GoToMeeting
      Zoom
      10.0

      Support

      GoToMeeting
      8.4
      Zoom
      9.2

      Online Training

      GoToMeeting
      7.3
      Zoom

      Implementation

      GoToMeeting
      10.0
      Zoom
      9.6

      Scalability

      GoToMeeting
      Zoom
      10.0

      Add comparison