Based on 1608 reviews and ratings
Based on 3600 reviews and ratings
- Likelihood to Recommend
- Feature Rating Comparison
- Likelihood to Renew
- Reliability and Availability
- Support Rating
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Professional Services
- Return on Investment
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GoToMeeting and Zoom are both leaders in the video conferencing software space that are used by a wide variety of businesses. Both technologies are used by businesses of all sizes, but Zoom is known for high-quality video and ease of use, while GoToMeeting is known for technical features that meeting organizers can use to tweak the parameters of their video conferences.
Zoom and GoToMeeting both include important video conferencing features such as one-click conference joining, and call recording, but they also have a few standout features that set them apart from each other.
Zoom allows for many people in a call to display their webcam feeds at once, so businesses that host meetings or webinars with many attendees can view their audience more naturally. Additionally, Zoom offers several features to help users improve their appearance, such as their “touch up my appearance” setting. When sharing screens, Zoom also includes advanced features such as sharing audio or only sharing a portion of your screen. Multiple participants are able to share their screen without having to change the presenter. In addition to screen sharing, Zoom also provides other collaboration tools such as whiteboard and drawing that allow presenters to make notes and highlight figures on the fly during a presentation.
GoToMeeting provides robust options for adjusting your video appearance and meeting settings. While the video settings can be complex to adjust for beginners, practiced users can make precise adjustments to their video feed’s brightness, contrast, hue, and more. Additionally, GoToMeeting provides dial-in-numbers for meetings at every price point, which can be important for businesses that expect meeting participants to dial-in to join meetings, rather than use an application. Lastly, GoToMeeting provides unlimited cloud recording space for meeting transcripts and recordings.
Though Zoom and GoToMeeting both have robust video conferencing capabilities, they have a few limitations that are important to consider.
Zoom is an easy to use product, but it doesn’t provide as many advanced options as GoToMeeting. This isn’t a problem for businesses that simply need video calling capabilities, but if you want the most customizability in terms of video, GoToMeeting provides more advanced options. Additionally, while Zoom allows for local storage of meeting transcripts and meetings, it doesn’t provide unlimited cloud storage, so businesses planning to store many recordings over a long period of time may want to consider other options. Businesses with employees or clients that prefer to dial-in to meetings may also want to consider that Zoom doesn’t offer that feature at every price point.
GoToMeeting offers a detailed level of customization for video, but its interface is more complex than Zoom’s and may be intimidating for new users. Additionally, while GoToMeeting does have screen sharing capabilities, they lack some of the features Zoom offers, such as sharing audio or allowing presenters to draw with multiple line colors and thicknesses.
Zoom’s Pro pricing tier costs $15.00 per host per month and allows meetings as long as 24 hours. The business tier costs $20.00 per host per month and includes custom branding. Additionally, the enterprise tier costs $20.00 per host per month and requires at least 50 hosts. This plan includes unlimited cloud storage. Zoom also offers a free version with limited features and a 40-minute time limit for conferences.
GoToMeeting includes a basic package that allows for video conferencing with up to 100 participants for $49.00 per month. The Standard package supports up to 250 participants and allows users to directly upload meeting recordings to youtube for $99.00 per month. The Pro package supports up to 500 participants and includes custom URLs for meetings and support source tracking for attendees for $199.00 per month. Lastly, the Enterprise package supports up to 3,000 participants for $399.00 per month.
Provided by the TrustRadius Research Team
Published on May 1, 2020
Likelihood to Recommend
Feature Rating Comparison
High quality audio
High quality video
Low bandwidth requirements
Integrates with social media
Record meetings / events
Participant roles & permissions
Confidential attendee list
- Online meeting rooms allow you to have the same link for all meetings that are recurring. This helps for people using different platforms for their calendar as they can plug in the link and it will always be correct.
- Your connection status is helpful so you know when you may not have a great connection and need to switch locations or WiFi networks before you start a call. Catching this early means you aren't midway through a call and realize you're breaking up.
- Personal meeting rooms allow a more polished look for guests of a meeting. Your photo, title, and other business information are shown and can be a holding place for your guests which is a more professional setting.
- It's a great way to connect around the world with minimal bandwidth consumption.
- Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
- Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
- Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
- The software could be optimized for low bandwidth internet connections.
- More user customization could be added.
- To use the software you have to pay expensive subscription amount after trial period.
- Separate GoToTraining suit by LogMeIn for hosting a training, so it could be integrated with GoToMeeting.
- You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
- Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Likelihood to Renew
Reliability and Availability
Contract Terms and Pricing Model
Return on Investment
- It makes the quality of our video conferences better, by providing a better audio and video quality.
- It is really expensive software, so our company thinks to shift from it to other similar programs (like Skype for Business or Zoom)
- It allows to have a meeting with more participants.
- It enables me to send and receive messages from my team members during video calls, handling online presentations.
- With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
- It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Premium Consulting/Integration Services
Entry-level set up fee?
GoToMeeting Editions & Modules
- Per Organizer / Per Month for 150 Participants [billed annually]
- Per Organizer / Per Month for 250 Participants [billed annually]
- 3,000 Participants
Additional Pricing DetailsPricing available by monthly or annual subscription, with discounts for annual commitments.
Premium Consulting/Integration Services
Entry-level set up fee?
Zoom Editions & Modules
|Virtual H.323/SIP Room Connector||$491|
- per month
- per month/per license