What users are saying about
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Top Rated
1174 Ratings
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Top Rated
1247 Ratings

GoToMeeting

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Top Rated
1174 Ratings
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Score 7.8 out of 101

Zoom

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Top Rated
1247 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

GoToMeeting

GTM is excellent for meetings or webinars that encompass large groups of people. Registration is easy and provides calendar reminders to participants. When considering this product, I recommend that you determine how often you host conference (audio or video) calls and other online events. If it is very infrequent, this may not be the product for you. Being able to pre-schedule meetings and sending out reminders were critical for our organization
Zack Parnell profile photo

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

GoToMeeting
8.0
Zoom
8.2
High quality audio
GoToMeeting
8.5
Zoom
8.9
High quality video
GoToMeeting
8.5
Zoom
9.0
Low bandwidth requirements
GoToMeeting
7.4
Zoom
8.0
Mobile support
GoToMeeting
7.5
Zoom
7.0

Screen Sharing

GoToMeeting
8.4
Zoom
8.9
Desktop sharing
GoToMeeting
9.0
Zoom
9.3
Whiteboards
GoToMeeting
7.8
Zoom
8.4

Online Meetings / Events

GoToMeeting
8.3
Zoom
8.6
Calendar integration
GoToMeeting
8.7
Zoom
8.6
Meeting initiation
GoToMeeting
8.3
Zoom
8.9
Integrates with social media
GoToMeeting
7.6
Zoom
7.7
Record meetings / events
GoToMeeting
8.4
Zoom
9.0
Slideshows
GoToMeeting
8.4
Zoom
8.9

Online Events Collaboration

GoToMeeting
8.2
Zoom
8.5
Live chat
GoToMeeting
8.2
Zoom
8.7
Audience polling
GoToMeeting
8.1
Zoom
8.4
Q&A
GoToMeeting
8.2
Zoom
8.4

Online Events Security

GoToMeeting
8.5
Zoom
8.7
User authentication
GoToMeeting
8.3
Zoom
8.8
Participant roles & permissions
GoToMeeting
8.4
Zoom
8.7
Confidential attendee list
GoToMeeting
8.9
Zoom
8.6

Pros

GoToMeeting

  • GoToMeeting helps conduct meetings for remote participants to join in the presentation from their own office.
  • GoToMeeting records presentations visual and audio portions for later reference for those unable to attend.
  • GoToMeeting is fairly intuitive, so users/participants who have never accessed the software are typically able to figure out how to access the meeting without any instructions or prep work.
Jodi Sassana profile photo

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson profile photo

Cons

GoToMeeting

  • It's just clunky. I find we spend more time making sure everything is set up okay at the beginning of each meeting than with other vendors.
  • Swapping presenter rights is a pain! Wish we could just share the screen in our meetings--maybe this is a setting we have to change on our end.
  • Finding the right way to do audio. When we are in conference meetings with a few of us in person, and a few others joining remotely, we always seem to spend a few minutes figuring out who to mute, who not to mute, etc. before the meeting gets started. Often times, we just end up muting everyone and calling the remote teammates with our cell phone on speaker.
Parker O'Very profile photo

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith profile photo

Likelihood to Renew

GoToMeeting

GoToMeeting 8.3
Based on 34 answers
It is not my decision to make in our company, but I am pretty sure we will continue using this tool as it has proved its value for us and does help a lot in terms of inner and outer meetings that we are having plenty of
Ausrine Pasakarnyte profile photo

Zoom

Zoom 9.3
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

GoToMeeting

GoToMeeting 8.5
Based on 26 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell profile photo

Zoom

Zoom 9.6
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

GoToMeeting

GoToMeeting 8.4
Based on 42 answers
I think I never used the support for GoToMeeting, but the tutorials and information available online are more than enough and allows you to easily understand how to use tool and setup all the necessary configurations you need to make, in order to work with it. Easy to setup and easy to learn how to use.
João Almeida profile photo

Zoom

Zoom 9.1
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo

Implementation

GoToMeeting

GoToMeeting 10.0
Based on 1 answer
No answer on this topic is available.

Zoom

Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

GoToMeeting

GoToMeeting is about as easy to use as Zoom and BlueJeans. It is comparable to Amazon Chime, but less integrated than Google Hangouts/Chat. Almost all these solutions include file sharing, screen sharing, chat, and polling. The most helpful features are dial-in numbers and Google Calendar integration for quickly scheduling calls in one click.
Nate Casimiro profile photo

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty profile photo

Scalability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

GoToMeeting

  • It was great - kept us from traveling and allowed easy collaboration. Very easy to use - no training required.
  • There was some fumbling around initially, but we all picked it up pretty quick. I would have liked to learn more about it. I'm sure there were features I didn't take advantage of that I wish I had.
Richard Crane profile photo

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin profile photo

Pricing Details

GoToMeeting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Add comparison