What users are saying about
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Top Rated
1089 Ratings
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Top Rated
755 Ratings

GoToMeeting

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Top Rated
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Score 7.9 out of 101

Zoom

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Score 8.8 out of 101

Likelihood to Recommend

GoToMeeting

As a group teleconferencing workhorse, GoToMeeting is well suited for most remote collaboration scenarios. I would perhaps tend to use it more when external parties are involved since internal meetings would benefit from a solution that is more integrated with the rest of the internal groupware systems of the organization.
Daniel Blazquez profile photo

Zoom

Zoom is perfectly equipped to handle internal and external meetings. The settings that they have built-in make it so simple to adjust and have exactly the type of meeting you'd like to have. The video feature is incredible where you can interact as well as the screen-share feature. We have only run into a few problems with Zoom on the recording aspect of it so maybe consider have a separate recording running.
Kevin Knudsen profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

GoToMeeting
8.1
Zoom
8.6
High quality audio
GoToMeeting
8.5
Zoom
8.9
High quality video
GoToMeeting
8.7
Zoom
9.0
Low bandwidth requirements
GoToMeeting
7.6
Zoom
8.0
Mobile support
GoToMeeting
7.7
Zoom

Screen Sharing

GoToMeeting
8.3
Zoom
8.8
Desktop sharing
GoToMeeting
9.0
Zoom
9.3
Whiteboards
GoToMeeting
7.6
Zoom
8.4

Online Meetings / Events

GoToMeeting
8.3
Zoom
8.5
Calendar integration
GoToMeeting
8.6
Zoom
8.7
Meeting initiation
GoToMeeting
8.6
Zoom
8.7
Integrates with social media
GoToMeeting
7.5
Zoom
7.6
Record meetings / events
GoToMeeting
8.3
Zoom
8.8
Slideshows
GoToMeeting
8.6
Zoom
8.8

Online Events Collaboration

GoToMeeting
8.2
Zoom
8.4
Live chat
GoToMeeting
8.2
Zoom
8.6
Audience polling
GoToMeeting
8.1
Zoom
8.4
Q&A
GoToMeeting
8.3
Zoom
8.4

Online Events Security

GoToMeeting
8.6
Zoom
8.6
User authentication
GoToMeeting
8.4
Zoom
8.7
Participant roles & permissions
GoToMeeting
8.3
Zoom
8.6
Confidential attendee list
GoToMeeting
9.1
Zoom
8.5

Pros

GoToMeeting

  • GoToMeeting is very easy to use on our end as well as the customer's end.
  • Very easy to collaborate with multiple users
  • Great add-ons like chrome extensions to easily schedule and invite customers to a meeting.
No photo available

Zoom

  • Its ease of use is incredible. This helps us with clients and internal use.
  • The whiteboard feature and recording features are so seamless and we constantly find ourselves using it.
  • The settings are very easily adjustable and help us when accommodating a large number of individuals.
  • We've found that the audio is incredible because of the individual connection required.
  • Also, we love the ease of integrations with other products such as Google calendar.
Kevin Knudsen profile photo

Cons

GoToMeeting

  • In comparison to Skype for Business, I would like for them to make the more advanced features of the tool, more known/ suggested. That is something that is lacking in Skype for Business.
  • In comparison to Webex, I would say that the actual in conference screens could be stepped up a little bit (completely a personal feeling, varies user to user I am sure).
  • Lastly, I think that it may be a better option for the external users to land on a site that does not necessarily require a download of some software ( i know this is very farfetched but hey, we are trying to find things to separate you all from the rest of the industry ).
Brandon Johnson profile photo

Zoom

  • One default setting that I personally dislike is when a presenter shares their screen, it automatically opens to a full screen on my computer. If I'm using 1 monitor and am taking notes in another software on my computer, this can become frustrating as I have to quickly make the selection to exit out of the full screen so that I can also see my notes. Perhaps Zoom could create an integration with another note taking software (like Evernote) so that you could have a pop-out in the Zoom meeting to take notes and then have those sync to your note taking software automatically.
Alicia Gates, CPA profile photo

Likelihood to Renew

GoToMeeting

GoToMeeting 9.0
Based on 33 answers
It is not my decision to make in our company, but I am pretty sure we will continue using this tool as it has proved its value for us and does help a lot in terms of inner and outer meetings that we are having plenty of
Ausrine Pasakarnyte profile photo

Zoom

Zoom 9.5
Based on 11 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

GoToMeeting

GoToMeeting 9.0
Based on 5 answers
GTM is simple to set up and use. Rarely do our clients have issues joining a meeting.
Zack Parnell profile photo

Zoom

Zoom 9.3
Based on 11 answers
It is easy to pick up and just start using regardless of being a novice or expert. It's instructions are easy to follow if you have to troubleshoot an issue.
Rachel Hudish profile photo

Reliability and Availability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

GoToMeeting

GoToMeeting 10.0
Based on 1 answer
I am assuming that the support is amazing because i never have issues.
Brian Sossamon profile photo

Zoom

Zoom 8.9
Based on 10 answers
Anytime I had an issue I was able to find a solution to resolve it. Their online documents are easy to follow and use.
Rachel Hudish profile photo

Implementation

GoToMeeting

GoToMeeting 10.0
Based on 1 answer
It just works, get into the software and start using.
Brian Sossamon profile photo

Zoom

Zoom 9.5
Based on 5 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

GoToMeeting

It is right there with the others I have used. I wonder what separates those that are at the top of the list for 2018 from the software I've used. I've had the pleasure of meeting with other companies on a few other platforms and they all seem similar.
Brandon Johnson profile photo

Zoom

Zoom has overlapping service similarities to UberConference, but they are not all the same. UberConference is what we used prior to Zoom, and it can do teleconferencing and screen sharing, but it does not have video capacity. Zoom has the video conferencing and screen sharing, but not the teleconferencing. If Zoom had a way for multiple people to join in on a conference call (not a video conference), we would stop using UberConference completely. Zoom's video conferencing is flawless, the screen share is better and takes up less bandwidth, and the overall experience with Zoom is more "user friendly" than UberConference
Alicia Gates, CPA profile photo

Scalability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

GoToMeeting

  • GoToMeeting has a major impact in saving our firm time and money from having to spend it on traveling away to a location for meetings.
  • With GoToMeeting, staff in our office can meet with any client or consultant without having to leave their workstation in the office where they have full access to project data in our network.
Paul Li profile photo

Zoom

  • Zoom enables remote teams to collaborate using multiple screens. Sure, there are other solutions out there that are free (Skype, Google Hangouts), but if you want to present and see those being presented to at the same time, you need to step up to a solution like Zoom.
  • Our internal users were restless and selecting their own solution before Zoom was brought in. We are now down to a single video conferencing system for all users in the business.
  • We find that we are buying more Zoom Rooms, and having to be careful about buying too many licenses for our user base. Meetings under 40 minutes are free, but we have to be a little creative to minimize our license count.
Mike Hlavac profile photo

Pricing Details

GoToMeeting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoToMeeting Editions & Modules

GoToMeeting
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison