What users are saying about
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Top Rated
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GoToMeeting

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Score 7.9 out of 100

Zoom

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Score 8.9 out of 100

Highlights

GoToMeeting and Zoom are both leaders in the video conferencing software space that are used by a wide variety of businesses. Both technologies are used by businesses of all sizes, but Zoom is known for high-quality video and ease of use, while GoToMeeting is known for technical features that meeting organizers can use to tweak the parameters of their video conferences.

Features

Zoom and GoToMeeting both include important video conferencing features such as one-click conference joining, and call recording, but they also have a few standout features that set them apart from each other.

Zoom allows for many people in a call to display their webcam feeds at once, so businesses that host meetings or webinars with many attendees can view their audience more naturally. Additionally, Zoom offers several features to help users improve their appearance, such as their “touch up my appearance” setting. When sharing screens, Zoom also includes advanced features such as sharing audio or only sharing a portion of your screen. Multiple participants are able to share their screen without having to change the presenter. In addition to screen sharing, Zoom also provides other collaboration tools such as whiteboard and drawing that allow presenters to make notes and highlight figures on the fly during a presentation.

GoToMeeting provides robust options for adjusting your video appearance and meeting settings. While the video settings can be complex to adjust for beginners, practiced users can make precise adjustments to their video feed’s brightness, contrast, hue, and more. Additionally, GoToMeeting provides dial-in-numbers for meetings at every price point, which can be important for businesses that expect meeting participants to dial-in to join meetings, rather than use an application. Lastly, GoToMeeting provides unlimited cloud recording space for meeting transcripts and recordings.

Limitations

Though Zoom and GoToMeeting both have robust video conferencing capabilities, they have a few limitations that are important to consider.

Zoom is an easy to use product, but it doesn’t provide as many advanced options as GoToMeeting. This isn’t a problem for businesses that simply need video calling capabilities, but if you want the most customizability in terms of video, GoToMeeting provides more advanced options. Additionally, while Zoom allows for local storage of meeting transcripts and meetings, it doesn’t provide unlimited cloud storage, so businesses planning to store many recordings over a long period of time may want to consider other options. Businesses with employees or clients that prefer to dial-in to meetings may also want to consider that Zoom doesn’t offer that feature at every price point.

GoToMeeting offers a detailed level of customization for video, but its interface is more complex than Zoom’s and may be intimidating for new users. Additionally, while GoToMeeting does have screen sharing capabilities, they lack some of the features Zoom offers, such as sharing audio or allowing presenters to draw with multiple line colors and thicknesses.

Pricing

Zoom’s Pro pricing tier costs $15.00 per host per month and allows meetings as long as 24 hours. The business tier costs $20.00 per host per month and includes custom branding. Additionally, the enterprise tier costs $20.00 per host per month and requires at least 50 hosts. This plan includes unlimited cloud storage. Zoom also offers a free version with limited features and a 40-minute time limit for conferences.

GoToMeeting includes a basic package that allows for video conferencing with up to 100 participants for $49.00 per month. The Standard package supports up to 250 participants and allows users to directly upload meeting recordings to youtube for $99.00 per month. The Pro package supports up to 500 participants and includes custom URLs for meetings and support source tracking for attendees for $199.00 per month. Lastly, the Enterprise package supports up to 3,000 participants for $399.00 per month.

Likelihood to Recommend

GoToMeeting

All in all, GoToMeeting is a promising remote meeting software due to its limitless features and functionalities. It is a good software for attending the webinars and conducting online tutorials and teaching. As a teacher using it, this is so far one of the best pieces of software I've used because the video and audio are clear enough that all attendees understand easily.
Philip Mojares | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

GoToMeeting
7.9
Zoom
8.2
High quality audio
GoToMeeting
8.4
Zoom
8.9
High quality video
GoToMeeting
8.4
Zoom
9.0
Low bandwidth requirements
GoToMeeting
7.1
Zoom
7.9
Mobile support
GoToMeeting
7.5
Zoom
7.0

Screen Sharing

GoToMeeting
8.3
Zoom
8.8
Desktop sharing
GoToMeeting
8.9
Zoom
9.3
Whiteboards
GoToMeeting
7.7
Zoom
8.4

Online Meetings / Events

GoToMeeting
8.2
Zoom
8.6
Calendar integration
GoToMeeting
8.5
Zoom
8.6
Meeting initiation
GoToMeeting
8.4
Zoom
8.9
Integrates with social media
GoToMeeting
7.6
Zoom
7.7
Record meetings / events
GoToMeeting
8.2
Zoom
9.0
Slideshows
GoToMeeting
8.2
Zoom
8.9

Online Events Collaboration

GoToMeeting
8.2
Zoom
8.5
Live chat
GoToMeeting
8.3
Zoom
8.8
Audience polling
GoToMeeting
8.1
Zoom
8.4
Q&A
GoToMeeting
8.2
Zoom
8.4

Online Events Security

GoToMeeting
8.3
Zoom
8.7
User authentication
GoToMeeting
8.2
Zoom
8.8
Participant roles & permissions
GoToMeeting
8.3
Zoom
8.7
Confidential attendee list
GoToMeeting
8.4
Zoom
8.5

Pros

GoToMeeting

  • On-Demand meetings. I am able to give clients my custom-URL so that if we are in the middle of a call and it would be helpful for them to view my screen, I just tell them the URL to enter and they are seamlessly connected without having to wait on me to email them a link.
  • Reliability. Unlike some other platforms I've used, I don't experience buffering or other technical issues.
  • Integration. GoToMeeting is integrated with my email platform so it's really easy to add GoToMeeting to every calendar invitation. It's also integrated with my marketing automation platform so that I can create custom landing pages for people to book meetings and seamlessly have their info go into my GoToMeeting account.
Nancy Hamlet | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

GoToMeeting

  • Recording only included shared computer content-not video. Not great for employment searches or guest speakers to classes
  • Website made it hard to find the client to download. They were pushing you to use web interface but we prefer the program to be on our computers (in the dock on Macs)
Dylan Costa, CTS-D, DMC-E | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

GoToMeeting

GoToMeeting 8.3
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

GoToMeeting

GoToMeeting 8.5
Based on 27 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 15 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

GoToMeeting

GoToMeeting 8.4
Based on 100 answers
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
Parker O'Very | TrustRadius Reviewer

Zoom

Zoom 9.3
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

GoToMeeting

GoToMeeting 10.0
Based on 2 answers
No answer on this topic is available.

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

GoToMeeting

There is little to choose from when looking at a lot of the platforms in terms of video quality and ease of use. I have preferred Zoom more recently as it seems to work a lot better. BlueJeans is excellent in terms of sounds and video quality as well. PowWow Now is much worse and Skype for Business is not as good in functionality terms either. Slack is fine for one-to-one calling but not web conferencing and I have not used Chantly. The key thing I have found GoToMeeting strongest with is setting up calls and calendaring.
Marc Duke | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

GoToMeeting

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

GoToMeeting

  • Positive impact: higher participation in advisory board meetings - with increased attendance/participation from a very busy audience, this helps us accomplish our goals more so than strictly in-person attendance.
  • Positive impact: increased employee efficiency - employees/team members are able to effectively communicate and continue progress on team projects while remote/working from home, instead of having to reschedule due to conflcits.
Jodi Sassana | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Screenshots

Pricing Details

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$12/month1
Business$16/month2
EnterpriseCustom Pricing3
  1. 150 Participants
  2. 250 Participants
  3. 3,000 Participants
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Add comparison