TrustRadius Insights
Lightspeed Restaurant is a versatile software that caters to the needs of full-service restaurants, taprooms, and brick-and-mortar …
Lightspeed RestaurantFormerly known as Upserve if using the Lightspeed Restaurant U-Series
Starting at $69 per month 2.6% + 10¢
View PricingOverview
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Recent Reviews
Pricing
Lightspeed Restaurant Essentials
$69
Cloud
per month 2.6% + 10¢
Lightspeed Restaurant Plus
$189
Cloud
per month 2.6% + 10¢
Lightspeed Restaurant Pro
$399
Cloud
per month custom per purchase rates
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.lightspeedhq.com/pos/restau…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $69 per month 2.6% + 10¢
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Currently Lightspeed Restaurant features enable users to
The platform is available in three editions. The Restaurant (K Series) app features a white logo on a red background. If it features a red logo on a white background, it is the L Series. And for former Upserve users, the Lightspeed Restaurant app features a white logo on a yellow background, and is the U Series, which is the former Upserve product, now part of Lightspeed's product offerings for restaurants and hospitality businesses, that carries forward all of Upserve's capabilities.
Currently Lightspeed Restaurant features enable users to
- Diversify a restaurant’s offering with delivery and contactless online ordering integrations
- Move tables and adjust the in-house floor plan on the app so staff always knows where to go
- Give customers the flexibility they need by accepting different types of payments
- Prioritize safety and convenience for guests and staff with a range of contactless solutions
The platform is available in three editions. The Restaurant (K Series) app features a white logo on a red background. If it features a red logo on a white background, it is the L Series. And for former Upserve users, the Lightspeed Restaurant app features a white logo on a yellow background, and is the U Series, which is the former Upserve product, now part of Lightspeed's product offerings for restaurants and hospitality businesses, that carries forward all of Upserve's capabilities.
Lightspeed Restaurant Integrations
- Uber Eats
- DoorDash
- Stayntouch
- 7shifts
- Homebase
- Oracle Hospitality - OPERA
- OpenTable
- Otter Restaurant Operating System (rOS)
- Planday
- Protel
- Tenzo
- Libro Reservations
- Seven Rooms
- RapidBar
- QSR Automations
- Webrezpro
Lightspeed Restaurant Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Lightspeed Restaurant starts at $69.
Reviewers rate Support Rating highest, with a score of 8.9.
The most common users of Lightspeed Restaurant are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(40)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Lightspeed Restaurant is a versatile software that caters to the needs of full-service restaurants, taprooms, and brick-and-mortar establishments. Users appreciate the software's ability to track sales, manage inventory, and streamline various aspects of their business. With Lightspeed Restaurant, users can efficiently take customer orders, print tickets, and process credit card payments. The software also offers valuable features such as tracking staff work hours, setting sales goals, and integrating with scheduling programs.
Users have found Lightspeed Restaurant to be accessible and user-friendly, providing detailed reporting and intuitive interfaces for easy interaction with customers. It is highly recommended for daily use, as it helps users run their restaurant businesses smoothly by offering features like inventory tracking and sales management. Additionally, the offline mode of Lightspeed Restaurant ensures that no transactions are lost and no revenue is missed, giving users peace of mind in case of any connectivity issues. Overall, Lightspeed Restaurant proves to be a reliable and efficient tool for managing all aspects of a restaurant operation.
User-Friendly Interface: Many users have praised the user-friendly interface of Lightspeed Restaurant. Reviewers have mentioned that the software's intuitive navigation and layout make it easy for staff to locate menu items quickly and efficiently. The simplicity and ease of use contribute to a smooth and efficient workflow, enhancing the overall user experience.
Efficient Payment System: Several reviewers have commended Lightspeed Restaurant's customer payment system. Users have stated that the process of swiping credit cards and having customers sign on the screen is streamlined and efficient, resulting in a hassle-free payment experience for both staff and customers. This feature contributes to a seamless transaction process, saving time for everyone involved.
Robust Reporting Features: A significant number of users have highlighted the robustness of Lightspeed Restaurant's backend reporting system. Customers appreciate that this comprehensive reporting system provides insightful information into every aspect of their business operations. The intuitive nature of the reporting system allows users to easily navigate through data, gaining clear understanding without any complexity or confusion.
Reporting Functionality: Many users have expressed dissatisfaction with the reporting functionality, stating that it needs improvement. Customers who work in data management have specifically mentioned this issue.
Customer Service: Several reviewers have indicated that customer service needs major improvement, especially during Covid compared to the pre-Covid period. Users have reported difficulties in getting in touch with customer support when there is a problem.
Online Ordering System: Some users have mentioned their dislike for the online ordering system of Lightspeed Restaurant. One user even switched to Square for online ordering and Upserve for in-house use due to their dissatisfaction with the system.
Users have made several recommendations for Lightspeed Restaurant based on their experiences. The most common recommendations include improving features such as the order ahead system, loyalty systems, and adding a scale interface for items by weight.
Users also suggest comparing Lightspeed Restaurant with competing software to understand its unique features and advantages. This comparison can help users make an informed decision about which POS system best suits their needs.
Additionally, users highly recommend utilizing Lightspeed Restaurant's support and onboarding resources, such as onboarding sessions, online help, and videos. These resources can assist users in understanding and effectively utilizing the software's capabilities.
Overall, users express satisfaction with Lightspeed Restaurant's user-friendliness, flexibility, cost-effectiveness, and ability to make changes easily. They also highlight its ease of implementation, advanced reporting features, and the ability to manage everything online. Furthermore, users recommend exploring various integrations such as inventory management solutions and online ordering for enhanced functionality.
Attribute Ratings
Reviews
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June 20, 2022
Easy To Use Restaurant POS
Score 9 out of 10
Vetted Review
Verified User
Last year me and my spouse started a restaurant. So we were searching for a restaurant POS software, which can help us to run our business smoothly. Our restaurant offers full-service dining concept with lunch and dinner daily, a cafeteria, a bakery along with an event space. So we needed a perfect software which could be easily accessible by our staff. We implemented two software & Lightspeed becomes valuable for our business. We use Lightspeed for tracking our inventory, sales & work hour of staff. Restaurant owners can easily get their business details through this software. It can also be used for online ordering & delivery at any places.
April 29, 2021
Upserve Overall Good Product
We use Upserve [POS (formerly Breadcrumb)] as our main in-house POS at our restaurant. I say "in house" because we don't currently use it for web orders, although that is a feature they offer. We use Upserve on multiple tablets to plug in customer orders, print orders to the kitchen, and take customer payments. We also use it for employee timesheets. We currently swipe credit cards and have customers sign on screen; we tried Upserve's handheld device as an EMV reader but it had syncing problems. Their customer service has been horrendous during the pandemic, but overall we're pleased with the functionality of the software. Since we've been with them for 6 years, I can't imagine migrating to another POS because the historical data is really important to us.
April 30, 2020
Upserve is the best
We use Upserve as our main POS on four different terminals within our restaurant. It is currently the only POS being used by all of our stores (around 15 storefronts across the South East). It has completely changed the way that we function, in a way that has made us more efficient.
December 31, 2019
Upserve POS Review
Upserve is our main point of sale for our dinner only, seven days a week restaurant. It is used in conjunction with Restaurant 365. It is used in the owner's other restaurants as well and does a great job.
November 22, 2019
Upserve for the win
We use Upserve to track sales + as our POS for the restaurant. It has helped us track goals as well as being a completely integrated POS system that runs well and is easy to use on iPads.
October 08, 2019
Simple solution for your restaurant
Score 10 out of 10
Vetted Review
Verified User
We’ve been using Upserve POS and merchant services for three years at our mid-size full-service restaurant. It's the most user-friendly POS I‘ve ever worked with. It makes training new employees very easy and is a low investment for equipment since it works on tablets and the system is compatible with most of the printers on the market.
October 05, 2019
The modern world POS solution
I just switched over 9 Venues from ALOHA 6.7 and 12.3 and am very happy. Multiple locations in a dashboard has been great. The only issues we've had were due to an ISP outage and a few cards declining once it came back online. Overall, the implementation with the ability to mass change and edit items via CSV is very convenient.
October 05, 2019
Upserve POS Review
Score 9 out of 10
Vetted Review
Verified User
We use Breadcrumb as a POS in our bar and other establishments within the hospitality group. It helps us organize as one or multiple locations and links between them allowing easy data comparison and user interface.
September 03, 2019
I didn't want to try it and now I wonder how we functioned without it!
Score 10 out of 10
Vetted Review
Verified User
Upserve is our POS. We use it to track labor, sales, and menu set up. We're very happy with the service.
The equipment is great, the system on the iPads is super user-friendly, and the HQ is very helpful and easy to navigate. We highly recommend using Upserve.
The equipment is great, the system on the iPads is super user-friendly, and the HQ is very helpful and easy to navigate. We highly recommend using Upserve.
August 22, 2019
Upserve Is A Step Up For Any Restaurant!
We use Upserve POS across our entire organization. We currently operate 2 restaurants in Nashville with plans to expand. We fully intend on continuing to use Upserve as we grow. Upserve is an extremely well rounded POS system that addresses many issues throughout our organization, including table management, counter service for to go orders, online ordering, loyalty, labor management, robust reporting, delivery platform integrations, and credit card processing.
Additionally, we will soon be using Upserve for fully integrated inventory and ordering management as well as scheduling. They are truly a one stop shop and they do everything well.
Additionally, we will soon be using Upserve for fully integrated inventory and ordering management as well as scheduling. They are truly a one stop shop and they do everything well.
August 20, 2019
Upserve POS is help and easy to use
We use Upserve POS to streamline our ordering process and inventory. It's very user-friendly and easy to learn.
May 02, 2019
Upserve for Retail!
Score 10 out of 10
Vetted Review
Verified User
We use the entire Upserve system at an entertainment group of six entities. It addresses issues of retail operations, as well as inventory and employee management. We primarily use the system for retail transactions, but find it useful for tracking sales throughout the day. It helps us adjust our strategy for growing our retail operations.
May 02, 2019
Great POS and customer service!
Score 9 out of 10
Vetted Review
Verified User
We are using it in our taproom to serve customers. Both on-premise and off-premise, dock sales and retail. It lets us get detailed reporting and is very intuitive. It also tracks tip share and is an easy interface with our customers. We are happy with the upgrade from our previous system.
April 03, 2019
I will continue to use Upserve
Score 10 out of 10
Vetted Review
Verified User
We use Upserve as our POS and to track our labor and sales.
April 02, 2019
Easy to use and helpful reporting
We are using it as both the POS and the KDS in two restaurants as well as for our time clock and labor reporting.
March 19, 2019
Good software, great people
Upserve POS is our restaurant's time-clock and sales software. We integrate with a scheduling program. We also make use of the online ordering included in the pro package.
January 31, 2019
Upserve is awesome
We use Upserve in our restaurant Black Sheep + Market for all of our order entries and reporting.
January 24, 2019
Upserve Works
We use Upserve POS in our tasting room and restaurant. I find them to be reliable, responsive, and straight-forward to deal with when we have any issues, which isn't regularly. I think all POS systems have their quirks or bugs, but we haven't experienced any hiccups that haven't been easily solvable. I recommend their system and use it on a daily basis.
January 24, 2019
Upsurge y'all
Upserve is an amazing product and has been the opposite of a POS as we all know what that stands for. In offline mode, Upserve collects all transactions no matter what, so no restaurant ever loses money!
January 09, 2019
Breadcrumb/Upserve: The only service I know
Our brick and mortar restaurant uses Upserve POS for all aspects of our business (taking customer orders, printing tickets to the kitchen, swiping customer credit cards, etc. etc.). We also use Upserve for employee time tracking purposes. What we do not do much right now is inventory tracking through the POS though I know it has that ability.
December 23, 2018
A blessing!
Breadcrumb and UpServe do an excellent job of making everything seamless! I use it every shift when we discuss trends and insights about the restaurant. This is what’s bringing restaurant work into a new age!
December 22, 2018
Agile, Powerful Breadcrumb
Breadcrumb is the POS system used in my restaurant to place guest dinner orders, organize and report sales, and track ordering patterns over time. Breadcrumb consolidates reporting information, dramatically reduces server errors in order-taking and reporting, and provides remote access to current service in real time.
December 22, 2018
Upserve: user friendly and great customer service
Score 9 out of 10
Vetted Review
Verified User
I am outside service bookkeeper, and I use Upserve to enter the daily sales for one of my clients that usees the program at their restaurant. It makes it very easy for me to log in and review the daily sales, along with being able to submit payroll. Upserve has great customer service, every time we need to call we never have to wait on hold for long. The overall layout of the back end is very user-friendly, and I would highly recommend it for any restaurant to keep their numbers accurate.
April 04, 2018
Breadcrumb is an excellent POS system, but lack security
We are using the POS system in our 4 corporate restaurants and will be migrating the last one in 2 months. We use it for the employees to clock in/out, open checks for the guests, close checks, and receive payments.
It addresses better control for our restaurant operation, in fact, we have some concern about the security related to users, but I love Breadcrumb because their team is always up to improve the system according to our needs.
It addresses better control for our restaurant operation, in fact, we have some concern about the security related to users, but I love Breadcrumb because their team is always up to improve the system according to our needs.
August 22, 2017
It works.. but it's nothing special
We were using Breadcrumb as our overall POS system. It was okay at first but over time it just didn't perform how we liked. As we saw other POS companies growing and expanding the overall experience Breadcrumb stayed stagnant and just did enough to get buy. The overall user experience is mediocre.