Overview
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
NICE is Great!
Nice CXone - Exceptional Call Center Platform
Nice CXone Features and Value.
Infinite Reporting & Timely delivery
Great product with great features
Thanks for being a NICE partner and offering a great platform!
Glitches galore
NICE CXone Review
Nice in the name of Nice :)
The world of technology is constantly changing and the Nice products are always being updated and improved to help us meet the ever changing expectations of our customers.
Great tools for Better Decisions
CXone product review
A great all in one call center platform.
CXone a very useful tool to increase Customer Satisfaction
How NICE CXone Differs From Its Competitors
Customization
Customization
Customization
- Customized call routing per call center.
- Customized call reporting per organization.
- Personalized call scripts for each call center
The impact has been invaluable …
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
Customization
I have customized call scripts to better handle inbound calls with IVR prompts, after hours diverts, ability to leave call back numbers.
I have customized dashboards to get a real time view of the teams efficiency and current SLA.
Customization
Customization
Customization
Customization
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Agent dashboard (527)8.787%
- Warm transfer (500)8.585%
- Call tracking (481)8.484%
- Inbound call routing (485)7.979%
Reviewer Pros & Cons
Pricing
Digital Agent
$71
Voice Agent
$94
Omnichannel Agent
$110
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $71 per month per user
Product Demos
NICE | Show Me the Demo
Features
Contact Center Software
Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.
- 8.7Agent dashboard(527) Ratings
Enables agents to track and view their individual and team performance.
- 8.2Validate callers(444) Ratings
Authenticates inbound callers with a customer ID.
- 9.1Outbound response(464) Ratings
Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).
- 7.8Call forwarding(420) Ratings
Forwarding of calls to the appropriate agents.
- 8.2Click-to-call (CTC)(382) Ratings
Allows one-click calling for agents.
- 8.5Warm transfer(500) Ratings
Allows current agent to speak with new agent before call is transferred.
- 8.1Predictive dialing(302) Ratings
Dials multiple numbers at once and connects the salesperson if a live speaker answers.
- 8.9Interactive voice response(352) Ratings
Pre-recorded greeting and menu options a customer can select from a telephone keypad.
- 5.9REST APIs(285) Ratings
Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.
- 6.1Call scripts(303) Ratings
Providing agents with a predefined conversation script.
- 8.4Call tracking(481) Ratings
Enables agents and managers to see the origin of the call.
- 8.3Multichannel integration(343) Ratings
Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media
- 9.3CRM software integration(342) Ratings
Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.
Workforce Optimization (WFO)
Tools that allow managers or team leaders to evaluate and track agent performance.
- 7.9Inbound call routing(485) Ratings
Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.
- 7.8Omnichannel inbound routing(354) Ratings
Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.
- 8.4Recording(467) Ratings
Record conversations to improve service quality by evaluating agent-customer interactions.
- 7.5Quality management(452) Ratings
Ability to monitor conversation content, administer evaluations, establish policies etc..
- 8.2Call analytics(460) Ratings
Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..
- 8.6Historical reporting(451) Ratings
Ability to analyze long-term call patterns and trends such as peak call times and downtimes.
- 8.3Live reporting(437) Ratings
Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.
- 5.6Customer surveys(281) Ratings
Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.
- 8.1Customer interaction analytics(299) Ratings
The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is NICE CXone?
NICE CXone empowers brands to deliver the ultimate customer experience on one interaction-centric platform with rich CX capabilities and an AI purpose-built for CX.
NICE
CXone is a cloud platform with native applications for ACD/IVR, omnichannel
routing, workforce engagement management, knowledge management, digital and
self-service channels, interaction analytics, and AI models for automation and
continuous improvement.
With
NICE CXone, organizations can orchestrate every type of interaction—from voice
and digital messaging to chatbots and social media—and deliver AI-driven
experiences with Enlighten, proprietary AI developed specifically to optimize
CX.
NICE CXone Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
NICE CXone Screenshots
NICE CXone Video
NICE CXone Integrations
NICE CXone Competitors
NICE CXone Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | North America, Latin America, Asia, Australia/New Zealand, UK & Ireland, Europe, Middle East, Africa |
Supported Languages | Bulgarian, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Egyptian Arabic, French, German, Greek, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Saudi Arabic, Spanish, Swedish, Thai |
NICE CXone Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(829)Attribute Ratings
- 9.4Likelihood to Renew24 ratings
- 3.7Availability7 ratings
- 9.2Performance7 ratings
- 8.3Usability552 ratings
- 7.9Support Rating5 ratings
- 7Online Training5 ratings
- 3.1In-Person Training4 ratings
- 8Implementation Rating8 ratings
- 7Configurability4 ratings
- 6.7Product Scalability7 ratings
- 7Ease of integration4 ratings
- 4.4Vendor pre-sale5 ratings
- 4.4Vendor post-sale5 ratings
- 8.5NICE InContact CXone Reporting541 ratings
Reviews
(1-25 of 555)NICE CXone.
- Agent dashboard
- 90%9.0
- Validate callers
- 90%9.0
- Outbound response
- 90%9.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 90%9.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- 90%9.0
- REST APIs
- 80%8.0
- Call scripts
- 90%9.0
- Call tracking
- 80%8.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 80%8.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 80%8.0
- Call analytics
- 90%9.0
- Historical reporting
- 90%9.0
- Live reporting
- 90%9.0
- Customer surveys
- 80%8.0
- Customer interaction analytics
- 90%9.0
NICE is Great!
- Agent dashboard
- 90%9.0
- Outbound response
- 80%8.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 40%4.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 60%6.0
- Interactive voice response
- 90%9.0
- REST APIs
- 90%9.0
- Call scripts
- 90%9.0
- Call tracking
- 100%10.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 70%7.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 70%7.0
- Call analytics
- 70%7.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- 70%7.0
- Customer interaction analytics
- 70%7.0
Nice CXone - Exceptional Call Center Platform
- Agent dashboard
- 100%10.0
- Validate callers
- 90%9.0
- Outbound response
- 90%9.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 90%9.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- N/AN/A
- REST APIs
- 100%10.0
- Call scripts
- 100%10.0
- Call tracking
- 100%10.0
- Multichannel integration
- 90%9.0
- CRM software integration
- N/AN/A
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 100%10.0
- Quality management
- 90%9.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- N/AN/A
- Customer interaction analytics
- 90%9.0
Nice CXone Features and Value.
- Agent dashboard
- 90%9.0
- Validate callers
- 90%9.0
- Outbound response
- 90%9.0
- Call forwarding
- 100%10.0
- Warm transfer
- 90%9.0
- Predictive dialing
- 90%9.0
- Interactive voice response
- 100%10.0
- REST APIs
- 100%10.0
- Call scripts
- 100%10.0
- Call tracking
- 100%10.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 80%8.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 70%7.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- 100%10.0
- Customer interaction analytics
- 100%10.0
Infinite Reporting & Timely delivery
- Agent dashboard
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 50%5.0
- REST APIs
- 30%3.0
- Call scripts
- 20%2.0
- Call tracking
- 80%8.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 100%10.0
- Inbound call routing
- 50%5.0
- Omnichannel inbound routing
- 50%5.0
- Recording
- N/AN/A
- Quality management
- N/AN/A
- Call analytics
- 60%6.0
- Historical reporting
- 80%8.0
- Live reporting
- 70%7.0
- Customer surveys
- 50%5.0
- Customer interaction analytics
- N/AN/A
Great product with great features
- Agent dashboard
- 100%10.0
- Validate callers
- 80%8.0
- Outbound response
- 100%10.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- N/AN/A
- Call scripts
- N/AN/A
- Call tracking
- 100%10.0
- Multichannel integration
- N/AN/A
- CRM software integration
- N/AN/A
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 90%9.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- N/AN/A
- Customer interaction analytics
- N/AN/A
- Agent dashboard
- 80%8.0
- Warm transfer
- 60%6.0
- Interactive voice response
- 90%9.0
- REST APIs
- 80%8.0
- Call scripts
- 80%8.0
- Call tracking
- 80%8.0
- Multichannel integration
- 80%8.0
- CRM software integration
- 80%8.0
- Inbound call routing
- 80%8.0
- Omnichannel inbound routing
- 80%8.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 80%8.0
- Historical reporting
- 80%8.0
- Live reporting
- 80%8.0
- Customer interaction analytics
- 70%7.0
Glitches galore
- Agent dashboard
- 50%5.0
- Outbound response
- 50%5.0
- Call forwarding
- 20%2.0
- Inbound call routing
- 20%2.0
- Omnichannel inbound routing
- 20%2.0
- Recording
- 100%10.0
NICE CXone Review
- Agent dashboard
- 70%7.0
- Validate callers
- 90%9.0
- Outbound response
- 90%9.0
- Call forwarding
- N/AN/A
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 90%9.0
- Predictive dialing
- 90%9.0
- Interactive voice response
- N/AN/A
- REST APIs
- 90%9.0
- Call scripts
- 70%7.0
- Call tracking
- 90%9.0
- Multichannel integration
- 90%9.0
- CRM software integration
- 90%9.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 90%9.0
- Call analytics
- 80%8.0
- Historical reporting
- 80%8.0
- Live reporting
- 80%8.0
- Customer surveys
- N/AN/A
- Customer interaction analytics
- N/AN/A
Nice in the name of Nice :)
- Agent dashboard
- 100%10.0
- Validate callers
- 100%10.0
- Outbound response
- 100%10.0
- Call forwarding
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- 100%10.0
- Call scripts
- 100%10.0
- Call tracking
- 100%10.0
- Multichannel integration
- 90%9.0
- CRM software integration
- 90%9.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- 100%10.0
- Customer interaction analytics
- 100%10.0
- Agent dashboard
- 100%10.0
- Call forwarding
- N/AN/A
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- 100%10.0
- Call scripts
- 100%10.0
- Call tracking
- 100%10.0
- Multichannel integration
- 100%10.0
- Inbound call routing
- 100%10.0
- Customer interaction analytics
- 50%5.0
Great tools for Better Decisions
- Agent dashboard
- 100%10.0
- Validate callers
- N/AN/A
- Outbound response
- N/AN/A
- Call forwarding
- N/AN/A
- Click-to-call (CTC)
- N/AN/A
- Warm transfer
- 100%10.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- N/AN/A
- REST APIs
- N/AN/A
- Call scripts
- 100%10.0
- Call tracking
- N/AN/A
- Multichannel integration
- 100%10.0
- CRM software integration
- 100%10.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- N/AN/A
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 90%9.0
- Live reporting
- 90%9.0
- Customer surveys
- N/AN/A
- Customer interaction analytics
- N/AN/A
CXone product review
- Agent dashboard
- 90%9.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 90%9.0
- Interactive voice response
- 100%10.0
- REST APIs
- 100%10.0
- Call scripts
- 100%10.0
- Call tracking
- 100%10.0
- CRM software integration
- 100%10.0
- Inbound call routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 90%9.0
- Call analytics
- 90%9.0
- Historical reporting
- 90%9.0
- Live reporting
- 90%9.0
- Customer surveys
- 90%9.0
- Customer interaction analytics
- 90%9.0
A great all in one call center platform.
- Agent dashboard
- 70%7.0
- Validate callers
- 90%9.0
- Outbound response
- 70%7.0
- Call forwarding
- 30%3.0
- Click-to-call (CTC)
- N/AN/A
- Warm transfer
- 60%6.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- N/AN/A
- REST APIs
- 70%7.0
- Call scripts
- 50%5.0
- Call tracking
- 80%8.0
- Multichannel integration
- 70%7.0
- CRM software integration
- N/AN/A
- Inbound call routing
- 80%8.0
- Omnichannel inbound routing
- 70%7.0
- Recording
- 80%8.0
- Quality management
- 70%7.0
- Call analytics
- 70%7.0
- Historical reporting
- 80%8.0
- Live reporting
- 60%6.0
- Customer surveys
- 20%2.0
- Customer interaction analytics
- 40%4.0
CXone a very useful tool to increase Customer Satisfaction
- Agent dashboard
- 100%10.0
- Validate callers
- 100%10.0
- Outbound response
- 100%10.0
- Call forwarding
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- N/AN/A
- Call scripts
- N/AN/A
- Call tracking
- 100%10.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 100%10.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 60%6.0
- Call analytics
- 80%8.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- N/AN/A
- Customer interaction analytics
- 100%10.0
Great Product
- Agent dashboard
- 60%6.0
- Validate callers
- 100%10.0
- Outbound response
- 70%7.0
- Call forwarding
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- 80%8.0
- Call scripts
- 100%10.0
- Call tracking
- 90%9.0
- CRM software integration
- 100%10.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 90%9.0
- Historical reporting
- 90%9.0
- Live reporting
- 100%10.0
- Customer surveys
- 90%9.0
- Customer interaction analytics
- 60%6.0
Extended support and extraordinary service
- Agent dashboard
- 100%10.0
- Validate callers
- 100%10.0
- Outbound response
- 100%10.0
- Call forwarding
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- 100%10.0
- Call scripts
- 100%10.0
- Call tracking
- 100%10.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 30%3.0
- Inbound call routing
- 80%8.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- 100%10.0
- Customer interaction analytics
- 100%10.0
Very good experience
- Agent dashboard
- 100%10.0
- Validate callers
- 100%10.0
- Outbound response
- 100%10.0
- Call forwarding
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- 100%10.0
- Call scripts
- 100%10.0
- Call tracking
- 100%10.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 100%10.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- 100%10.0
- Customer interaction analytics
- 100%10.0
Great Product for your CEC portfolio
- Call forwarding
- 40%4.0
- Warm transfer
- 50%5.0
- REST APIs
- 60%6.0
- Call scripts
- 60%6.0
- Call tracking
- 60%6.0
- Multichannel integration
- 60%6.0
- Inbound call routing
- 70%7.0
- Omnichannel inbound routing
- 60%6.0
- Recording
- 70%7.0
- Quality management
- 20%2.0
- Call analytics
- 60%6.0
- Historical reporting
- 60%6.0
- Live reporting
- 60%6.0
- Customer surveys
- 30%3.0
- Customer interaction analytics
- 60%6.0
Accessibility in Contact Centers
- Agent dashboard
- 100%10.0
- Validate callers
- N/AN/A
- Outbound response
- 100%10.0
- Call forwarding
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- 100%10.0
- REST APIs
- N/AN/A
- Call scripts
- 100%10.0
- Call tracking
- 100%10.0
- Multichannel integration
- 100%10.0
- CRM software integration
- N/AN/A
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- N/AN/A
- Customer interaction analytics
- 100%10.0
NICE CXone is a Great Product
- Agent dashboard
- 90%9.0
- Validate callers
- 90%9.0
- Outbound response
- 90%9.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 90%9.0
- Predictive dialing
- 90%9.0
- Interactive voice response
- 90%9.0
- REST APIs
- 90%9.0
- Call scripts
- 90%9.0
- Call tracking
- 90%9.0
- Multichannel integration
- 90%9.0
- CRM software integration
- 90%9.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 90%9.0
- Call analytics
- 90%9.0
- Historical reporting
- 90%9.0
- Live reporting
- 90%9.0
- Customer surveys
- 90%9.0
- Customer interaction analytics
- 90%9.0
NICE CXone - a scalable phone and contact solution to give you the edge on calls to and from your user base
- Agent dashboard
- 60%6.0
- Validate callers
- 100%10.0
- Outbound response
- 100%10.0
- Click-to-call (CTC)
- 80%8.0
- Warm transfer
- 90%9.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- N/AN/A
- REST APIs
- N/AN/A
- Call scripts
- N/AN/A
- Call tracking
- 90%9.0
- Multichannel integration
- 90%9.0
- CRM software integration
- N/AN/A
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- N/AN/A
- Customer interaction analytics
- N/AN/A
- Agent dashboard
- 50%5.0
- Validate callers
- 50%5.0
- Outbound response
- 60%6.0
- Call forwarding
- 70%7.0
- Click-to-call (CTC)
- 10%1.0
- Warm transfer
- 50%5.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- 60%6.0
- REST APIs
- N/AN/A
- Call scripts
- 40%4.0
- Call tracking
- 60%6.0
- Multichannel integration
- 50%5.0
- CRM software integration
- N/AN/A
- Inbound call routing
- 60%6.0
- Omnichannel inbound routing
- 60%6.0
- Recording
- 40%4.0
- Quality management
- 40%4.0
- Call analytics
- 60%6.0
- Historical reporting
- 60%6.0
- Live reporting
- 60%6.0
- Customer surveys
- N/AN/A
- Customer interaction analytics
- N/AN/A
In the Eyes of Quality
- Agent dashboard
- 50%5.0
- Validate callers
- 50%5.0
- Outbound response
- 70%7.0
- Call forwarding
- N/AN/A
- Click-to-call (CTC)
- N/AN/A
- Warm transfer
- 80%8.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- N/AN/A
- REST APIs
- N/AN/A
- Call scripts
- N/AN/A
- Call tracking
- 80%8.0
- Multichannel integration
- N/AN/A
- CRM software integration
- N/AN/A
- Inbound call routing
- N/AN/A
- Omnichannel inbound routing
- N/AN/A
- Recording
- 80%8.0
- Quality management
- 60%6.0
- Call analytics
- N/AN/A
- Historical reporting
- N/AN/A
- Live reporting
- N/AN/A
- Customer surveys
- N/AN/A
- Customer interaction analytics
- N/AN/A