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Is CXOne suitable for social media community management? Totally.
March 31, 2023

Is CXOne suitable for social media community management? Totally.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone

We use CXOne for Social media community management. With this tool we can see how many inbounds and outbounds we have, on what channel and take a look into our customers communication.
  • Looking into customers communication
  • Responding
  • Analytics
  • User interface
  • Support
  • Do not have business case - we needed tool just for Social média
With custom dashboards we see how our agents work in realtime and how fast they communicate with clients that need almost immediate interaction and how fast they close whole communication.

We also look at efficiency our agents have and maybe which Social media channel suited them the most.
Managers and also agents are really satisfied with tool we use. Everybody use specific usability - agents performance, customer satisfaction, dashboards;.. we know that CXOne has a lot of possibilities for us to improve, but currently we use it as a MVP solution and we will see what future bring to us.
There are plenty of possibilities in reporting. It is almost neccessary to look with somebody from CXOne into initial setup and do the best data output company needs. There are lot of know-how from CXOne and lot of KPIs clients have, and the best way is to share it through whole clients journey

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

CXOne is suited for almost every task in Social média community management we have. I believe that in the future we will use for omnichannel customer care solution.

NICE CXone Feature Ratings

Using NICE CXone

15 - Managers
Community manager
Social media manager
telesales agents