Great product with great features
November 17, 2023
Great product with great features
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
My organization uses NICE CXone for our sales and support agents. I lead a highly escalated customer support team and my agents need to be able to quickly answer calls and have clear connections in order to understand customer concerns. We often need to place customers on hold and make other calls on their behalf while still being able to check in with our customer. NICECXone has been very useful with our day to day case load.
- Clear connections
- Easy to use interface
- Easy access to data
- Better options for agents to view their own data
- Keep agent leg connected
- More search options to find interactions
- Clear communication with customers
- Easily transfer calls
- Recorded calls and data
I lead a team of support agents who all use the service and
we rarely have issues. I can build and customize a dashboard to watch how my
team is progressing throughout the day, and I can even assist in their calls
when we come across a particularly difficult customer. The interface is easy to
use and I love all the options to search for calls that need to be reviewed.
we rarely have issues. I can build and customize a dashboard to watch how my
team is progressing throughout the day, and I can even assist in their calls
when we come across a particularly difficult customer. The interface is easy to
use and I love all the options to search for calls that need to be reviewed.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes