Quadient Inspire, top of the class in customer communications
February 07, 2023

Quadient Inspire, top of the class in customer communications

David Adams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Inspire Designer
  • Automation

Overall Satisfaction with Quadient Inspire

I currently use Quadient Inspire Designer and Inspire Automation to securely create some of the worlds most complex and confidential documents. This is both on an ADHOC basis (just designer) and repeated automated work (Designer and Automation combined). This is the best on the market that we have used at achieving both of these goals.
  • Easy to use document composition modules
  • Scripting module for more advanced user needs
  • University of users and employees of Quadient to assist
  • Powerful processing
  • Great for both physical and dynamic communications
  • The occasional endless loop crash (Probably more to do with my coding than the software though)
  • Design and Creation of documents
  • Automation of repeat work
  • Dynamic Communications - Mainly Emails in our case
  • Designer has increased productivity and job turnover rates
  • Automation has in the long term freed up more programming resource within the business
  • Team are delighted with the products
Planet Pres This software was by far inferior to Quadient Inspire in both user friendliness and processing power. It also has a lot more scope in the software to grow into other avenues where as planet Pres is just a document composition software. As your organisation grows you can buy add ons to suit the business needs from QQuadient Inspire such as scaler. The only downside is that Quadient Inspire is more expensive to purchase.

Do you think Quadient Inspire delivers good value for the price?

Yes

Are you happy with Quadient Inspire's feature set?

Yes

Did Quadient Inspire live up to sales and marketing promises?

Yes

Did implementation of Quadient Inspire go as expected?

Yes

Would you buy Quadient Inspire again?

Yes

Quadient Inspire is suited anywhere that creates and distributes any type of content out to the public. This can either be physical documents or via dynamic communications. This software will revolutionise the way that you engage your customer base. The software while fairly user friendly will need some experience in the software or some training at the beginning.

Quadient Inspire Feature Ratings

Multi-channel customer feedback collection
9
Product usage analytics
9
Customer experience dashboard
10
Customer journey mapping
9
Churn risk scoring
9
AI-powered recommendations
9
Website A/B testing
9