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Good Customer Support
January 08, 2024

Good Customer Support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

  • Product deployment and configuration
  • Customer support / Help desk
Our Primavera application was getting error in one of the logs on the EPPM application server. Rimini Street replied with a solution to fix error in a timely manner. The instructions to apply the fix were clear and easy to apply.
  • Respond in a timely manner
  • Managers are responsive
  • Able to help with related areas beyond just the specific product
  • More knowledge articles
  • More code samples
Price is cheaper than official support from vendor and RiminiStreet can offer an integrated package of support encompassing multiple products
Have not used this service
  • Allowed us to free up support resources
  • Saved time troubleshooting
Rimini Street offers a good price for good support when you don't need to upgrade.
There has not been any innovation
Rimini Street offers cheaper support than vendors. However they can be redundant when it is time to upgrade products and you are forced to buy a service package.

Do you think Rimini Street delivers good value for the price?

Yes

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rimini Street go as expected?

I wasn't involved with the implementation phase

Would you buy Rimini Street again?

Yes

Riministreet is well suited to helping fix specific errors showing up in the application and the logs. They are less well suited to helping with scripts and development for the application. One suggestion for improvement beyond what would usually be expected would be to keep a record of the customer's application configuration for the application and any customizations that might have been done on it. Since there's bound to be turnover at any kind of customer support organization this could help speed up issue resolution and help if there was not complete knowledge transfer at the customer