Item: Rimini Street
Rating: 7
Author: Verified User

Overall Satisfaction with Rimini Street

Pros and Cons

Pros

Respond in a timely manner
Managers are responsive
Able to help with related areas beyond just the specific product

Cons

More knowledge articles
More code samples

Return on Investment

Allowed us to free up support resources
Saved time troubleshooting

Support Rating

Rimini Street offers a good price for good support when you don't need to upgrade.

Alternatives Considered

Rimini Street offers cheaper support than vendors. However they can be redundant when it is time to upgrade products and you are forced to buy a service package.

Key Insights

Do you think Rimini Street delivers good value for the price?

Yes

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rimini Street go as expected?

I wasn't involved with the implementation phase

Would you buy Rimini Street again?

Yes

Riministreet is well suited to helping fix specific errors showing up in the application and the logs. They are less well suited to helping with scripts and development for the application. One suggestion for improvement beyond what would usually be expected would be to keep a record of the customer's application configuration for the application and any customizations that might have been done on it. Since there's bound to be turnover at any kind of customer support organization this could help speed up issue resolution and help if there was not complete knowledge transfer at the customer

Comments

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Good Customer Support