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Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user …
Webroot Advanced Email Encryption powered by ZixFormerly ZixEncrypt
Overview
What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined…
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What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies,…
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Product Details
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- Competitors
- Tech Details
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What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Webroot Advanced Email Encryption powered by Zix Features
- Supported: Protect Communications
- Supported: Ensure Accuracy
- Supported: Maintain Compliance
Webroot Advanced Email Encryption powered by Zix Competitors
Webroot Advanced Email Encryption powered by Zix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Mimecast Advanced Email Security, Barracuda Email Security Gateway, and Proofpoint Email Encryption are common alternatives for Webroot Advanced Email Encryption powered by Zix.
Reviewers rate Availability and Performance and Product Scalability highest, with a score of 9.
The most common users of Webroot Advanced Email Encryption powered by Zix are from Mid-sized Companies (51-1,000 employees).
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(112)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user interface. Many reviewers have stated that the user interface makes tasks easy to accomplish, allowing them to send encrypted or unencrypted emails with just one click. Automatic Encryption Process: The automatic encryption process provided by Zix is highly valued by users. Numerous reviewers have expressed their appreciation for this feature, as it ensures the secure transmission of emails without requiring end-user intervention. This automated process simplifies maintenance and requires little attention from users. Seamless Integration with Microsoft Exchange: Users find the integration between Zix's secure email service and Microsoft Exchange to be a major benefit. Several reviewers have mentioned that this seamless integration streamlines the implementation process, making it easier for organizations to adopt the secure email solution. These three pros - intuitive user interface, automatic encryption process, and seamless integration with Microsoft Exchange - are repeatedly highlighted by users in their positive reviews of Zix's secure email encryption service.
Unintuitive User Interface: Several users have expressed frustration with the unintuitive user interface of Zix, finding it difficult to perform tasks efficiently and navigate the system smoothly.
Lack of Training for New Users: Many reviewers have mentioned that the training provided for new users is inadequate, leaving them with more questions than answers and hindering their ability to fully utilize the system's features effectively.
Challenging Initial Setup Process: Some users have found the initial setup process challenging, especially for companies unfamiliar with internet-routed email. This complexity can be a barrier to seamless implementation and may require additional support or resources to overcome.
Attribute Ratings
Reviews
(51-75 of 105)Companies can't remove reviews or game the system. Here's why
March 22, 2017
Email Encryption Made Easy
Our organization adopted email encryption to provide an enterprise wide solution to protect sensitive data.
- The integrated Outlook add-in is a simple to use option which allows on-demand email encryption.
- The DLP configuration allows our corporation to detect and encrypt email messages which may contain sensitive data.
- The hosted solution makes it easy to manage and effectively ensure the system is functioning as designed.
- Granular levels of customization needed to detect unique corporate detection rules (beyond the standard level available).
- Reporting options are limited.
- Weight threshold would assist in modifying configuration for one-off instances rather than standard allow/encrypt rules.
March 14, 2017
Zix Review
We use the server version to encrypt outgoing emails to protect member privacy.
- It is seamless and does not require the end user to select or remember a password.
- Administration by our Email /Exchange admin group is quick and painless.
- We can assure our members that their emails and information are protected.
- Actually we are pretty happy with it as is.
March 08, 2017
Zix is the Gold Standard
It was being used across the organization. It addresses the problem of employees carelessly emailing sensitive data to someone outside of the organization that they didn't intend to, or that they shouldn't have sent it to in the first place. It enables an organization to take more control over what types of sensitive information is being sent out via email.
- It does a great job of quarantining emails with certain data patterns.
- It is easy to manage quarantined emails.
- It is easy to tell why an email was quarantined.
- Working with the policies can be confusing at times.
- It would be nice if it were possible to remove attachments from quarantined emails and then send them through to the recipient.
- It would also be nice if a thumbnail was displayed for image attachment so I wouldn't have to waste time opening a .jpg file to only find that it is someone's signature.
March 07, 2017
Easy Secure Messaging Platform
The entire organization of 500 employees use Zix for secure messaging with our clients (it is our email gateway.) We went with Zix in 2010 to improve our security posture with such frameworks as HIPAA and PCI DSS.
- Email encryption is easy to use, at both end-user and administration levels.
- Support is fast and effective.
- Seamless integration with Zix community of users. There's no need to go to a secure portal/website to send/receive messages.
- It is cumbersome and difficult to reconcile license/user counts each year (true up).
- Very expensive compared to alternate solutions.
March 07, 2017
Zix is protection
Our organization is currently using Zix for our email encryption as sensitive information is many times included in our emails (social security numbers, account numbers, etc). Data needs to be protected and that is why we are using this encryption tool.
- Zix will pick out numbers that look sensitive and encrypt the email so the recipient will need to provide a login.
- Zix will pick out words that are not acceptable and trash the email.
- Zix allows you to set blocks on receiving certain emails sent by businesses, people, etc.
March 07, 2017
Zix Review
We use three zix products. One is for data loss prevention. We have a filter set up that scans outbound emails for potentially sensitive information. The second product that we use is for encrypted email. The final product that we use is ZixOne to provide encrypted access to email via mobile devices. All products are used by our entire organization.
- Zix DLP does a great job of identifying the potential loss of customer information.
- ZixOne allows a secure method while still servicing a bring your own device scenario.
- Zix customer support has always been fast and provided excellent solutions to any problems I've had.
- Documentation could be better.
- Self help support needs improvement
March 03, 2017
Zix was a no-brainer for us!
We utilize a ZixGateway virtual appliance to handle all of our email encryption services for the entire agency. It is also utilized to provide email encryption services for a smaller agency that contracts IT support through our agency. Since we deal with sensitive information that is shared across a number of healthcare service providers, Zix was a good choice for us, since it was already in use at many of those agencies as well. It's been very reliable with very little maintenance needed to keep it working optimally.
- ZixGateway allows us to inspect and auto-encrypt emails even if the sender does not specify whether the email should be encrypted. This is important to us as it helps reduce the chance of data be sent in an insecure fashion, whether it's intentional or not.
- Zix support has been very helpful in the few instances where they needed to be engaged to resolve issues.
- Having the ZixGateway virtual appliance makes it easy to manage and has been very reliable for the many years we've been using it. Very little maintenance is needed.
- Cost is a big con for Zix. I believe it's expensive for what it does, however, seamless functionality with existing customers was a big selling point for us.
March 03, 2017
Zix
We use ZixGateway to protect sensitive information in our outbound email communications.
- The biggest benefit of ZIxGateway is the transparent encryption between our users and other Zix customers. In 12 months nearly 70% of our encrypted messages have been with other Zix customers and get delivered to the user's inbox without any extra effort for the users.
- Zix support has been phenomenal! The few times I have had to contact them I was in direct contact with a technician who could actually fix my problem and didn't have to wait for a call back or sit in a phone queue.
- The web configuration interface is a bit confusing and mail rules can be a bit tricky to configure until you get the hang of them, but any questions I have had are always well explained by Zix support staff.
March 03, 2017
Zix Just Works
It is being used by the whole organization for encrypted email. We also utilize the DLP for troubleshooting purposes mainly. You can use it to quarantine messages and release them upon discretion, but we're a small shop and that was more overhead than we wanted. We set the gateway up with policies. It's set it and forget 90% of the time.
- Automatic Encryption
- Notification of Alerts
- Support
- Zix Portal Management
March 02, 2017
Another Happy Zix Customer!
We use Zix across our whole enterprise. We needed a policy-based email encryption system to protect us from unintentional disclosures of confidential information. We didn't want to have to rely on individual employees to decide what email messages need to be sent securely and which ones do not. Our ZixGateway takes care of that for us and that makes me sleep better at night.
- Scans every message to determine if it needs to be sent securely according to the policies we defined.
- Our ZixGateway uses what Zix calls the "Best Method of Delivery" to send messages securely. We particularly like the TLS First feature that attempts to send messages needing security via a TLS connection directly to the recipient which is more user-friendly than other methods of secure delivery.
- The whole system is very reliable. We rarely have any support issues, but when we do, Zix Support is always very dependable, knowledgeable and professional.
- The initial configuration of the ZixGateway is pretty involved. You have to put some serious thought into how you construct your policies because you are going to be depending on this logic to decide what gets sent securely.
March 02, 2017
Zix does email encryption well
We use Zix for a secure way to send emails. We also use it to block emails leaving our company with NPPI type data.
- Blocks emails with secure data from leaving the building.
- Portal for external users to access emails.
- Easy management of the system.
- Resetting user accounts used to be difficult.
March 02, 2017
Secure E-Mail with Zix
Zix is available to everyone for communicating securely to and from new and existing customers.
- Outlook add-on for easily encrypting emails
- Encrypt auto based on keywords
- Automatic encrypt between others that utilize Zix
- Add additional functionality to web interface from command line
- Add search functions to web interface, real time logs
March 02, 2017
ZixOne Review
We use ZixGateway for our email encryption and ZixOne as our mobile email app.
- Automatically encrypts email that may have sensitive data like an SSN or account number to protect customer information.
- TheZixOne phone app allows us to control email access to phones without having to wipe a mobile device in case of theft, loss or termination.
- The ZixOne portal is easy to use.
- ZixOne - reading attachments in calendar events does not work
- ZixGateway - support has not always been the best. Sometimes great, other times not so great.
Zix has helped us remain compliant with industry regulations regarding email encryption and data loss prevention. It is easy for end users to encrypt and send emails through the Outlook plugin. It also protects our users from accidental disclosure by automatically encrypting mail using the rules we have configured. Zix also transparently encrypts emails to other organizations using Zix which is fairly common in our industry.
- Automatic end to end encryption to other Zix users.
- Easy for users to specify they would like mail encrypted with the Outlook plugin.
- Prevents against accidental disclosure of sensitive information over un-encrypted email
- Zix management interface could use updating.
- Zix reporting interface could be more granular.
- Zix management and reporting interfaces are separated.
March 02, 2017
Gets the job done
Zix is our secured encryption mail service. It allows us to send and receive secured emails with private content.
- Good support team
- Easy to use
- Leaves both sender and recipient confident that private information is secured
- Always would love cheaper options
March 01, 2017
Zix review
All users have the Zix client installed. We use it to protect against accidental release of critical information.
- Ease of use
- Auto encryption of HIPAA or other sensitive information
- ZIX to ZIX email always encrypted
- None off hand
March 01, 2017
My Review
[It's being used for] email security for confidential information.
- ZixPortal is easy to navigate
- Zix lexicon is very thorough
- Zix had issues keeping our user list current
- Zix ticketing was slow to respond
February 28, 2017
Zix Review
Zix is used by our organization to ensure that emails are encrypted. It works seamlessly and has been a very good product. We have used this for around 6 years + and it requires very little maintenance. It doesn't require any user interaction if none is wanted. Overall it is a good product.
- Easy to use
- Works like it should
- Reporting available
- Licensing can be challenging
February 27, 2017
Zix helps keep our PII info secure!
[It's being used] to encrypt any email that contains PII information.
- Errs on the side of encrypt, vs. don't encrypt.
- The amount of lexicons that get processed and the speed at which they process is amazing.
- Zix to Zix works well.
- Our users get frustrated when there isn't any reason for something to be encrypted.
- Otherwise I don't see any changes needed.
February 24, 2017
Better Solutions with Zix
Zix is used throughout our entire organization and has given us the ability to encrypt only emails containing private information, while still having the ability to also send regular, unencrypted, emails to our customers as well.
- Allows for easy log in and access to encrypted emails.
- Allows for ease of ability to encrypt or not encrypt informaton
- I have had no issues with Zix, so there are no examples for improvement here.
February 24, 2017
ZixPort, Our experience
We use Zix to encrypt outbound email to comply with federal privacy regulations. We use it across the entire organization. It has worked seamlessly and flawlessly. It works in the background so our users don't have to think about encryption. That is one of the main reasons we implemented this product.
- Seamless encryption of outbound mail
- Decrypts many inbound encrypted emails without user input
- Daily reporting is very nice
- The management interface is a little clunky
February 23, 2017
Zix product review by a security person deep in the trenches.
We use ZixPort as the outbound email gateway for 17 executive branch state agencies to secure outbound messages that contain sensitive information. We also host an external customer facing portal for external senders to send secure messages into staff that work at these executive branch agencies.
- Automated content scanning and application of lexicon libraries. Keyword and individual account and group rule application is quick and easy.
- Quick response to any technical issues or questions.
- Easy to access and use public facing secure message portal for external senders to send encrypted messages to intra-domain recipients.
- More flexibility to customize lexicon libraries at individual business units without having to apply that customization across all customers. We have some agencies that don't send HIPAA data for example but they do send healthcare terms related to Public Health aggregated data and it's difficult to apply customized exclusions or rules in Zix's current state.
- Scaling across large, complex organizations is difficult with Zix because of the one size fits all approach that Zix takes. We are an IT service organization that serves 17 executive branch state agencies each with unique business requirements. As currently designed, we would need to have 17 different instances of Zix to accomplish the level of customization that each agency would like to have so it's a balancing act in serving the greatest number of customers with "One Size Fits All" service and realizing that no one is completely happy with the service provided due to the platform constraints.
February 22, 2017
ZixMail - Email encryption without heavy lifting.
We are a third party managed service provider, we have deployed Zix at two whole organizations. Zix keeps both of these organizations in compliance and helps keep private information in the right hands.
- Easy to access portal for recipients who are not Zix customers.
- Completely compatible with Exchange - including Office 365 - making implementation a breeze.
- Responding to issues and requests in a timely manner.
- Ability for non-zix customers with Outlook to utilize a plugin instead of a portal upon receiving zix encrypted mail.
- Would love to see even a low level amount of spam\virus protection on inbound mail.
- For the portal, possible support for 2FA or ability to require more secure passwords.
February 22, 2017
Zix Secure Email Review
It is being used across to the organization to send sensitive information via encrypted email to internal and external users.
- ZixMail plugin for Windows Outlook is fairly easy to install and use for most of my users so far. This means less hands-on support on my part.
- Zix at least provides an option for users of all platforms for all users, regardless of what platform they use.
- Make a plugin for Outlook for Macintosh that works the same as the one for Windows Outlook.
- Update their documentation and alert/error messages. Some messages during installation, and during use contain references to outdated products, software or equipment that make it obvious that Zix hasn't properly reviewed and/or updated their product and documentation in several years. Quality control is lacking in this regard.
- Support can be difficult to work with. They seem to know their products well, but may not be able to make good (logical) inferences about what I as a customer really wants, or am asking for or about. It's like they know the standard Zix answer to some problem and give that without really knowing or understanding the nature of the question.
February 21, 2017
Zix is a pretty good and reliable solution
Zix is being used by our inter-company email for companies to provide secure encrypted access. This process helps in providing secure email that can possibly have confidential personal information. This information is communicated securely for the client.
- Encrypted Email
- Notification of the messages
- Expiring Emails
- Customizing the portal to brand with company.
- Additional add-on tool with Zix that has to be installed.