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Zix Secure Email Review
February 22, 2017

Zix Secure Email Review

Brian Walker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix Email Encryption (ZixEncrypt)

It is being used across to the organization to send sensitive information via encrypted email to internal and external users.
  • ZixMail plugin for Windows Outlook is fairly easy to install and use for most of my users so far. This means less hands-on support on my part.
  • Zix at least provides an option for users of all platforms for all users, regardless of what platform they use.
  • Make a plugin for Outlook for Macintosh that works the same as the one for Windows Outlook.
  • Update their documentation and alert/error messages. Some messages during installation, and during use contain references to outdated products, software or equipment that make it obvious that Zix hasn't properly reviewed and/or updated their product and documentation in several years. Quality control is lacking in this regard.
  • Support can be difficult to work with. They seem to know their products well, but may not be able to make good (logical) inferences about what I as a customer really wants, or am asking for or about. It's like they know the standard Zix answer to some problem and give that without really knowing or understanding the nature of the question.
  • It has provided a solution to a problem that has needed to be addressed for a long time, so users are now able to complete a number of tasks and process without having to jump through so many hoops.
  • Overall ease of use
  • Outlook plugin
  • Ability to accommodate non-Windows users
  • Also it was important to provide a platform for us to communicate securely with outside users as well
Works well in large environments (esp. Windows) where the systems are homogeneous and reasonably well managed, but not quite so well in mixed (Windows and Macintosh) environments (like universities), as users of the different platforms have totally different user interfaces and user experiences.

It probably works well for a small company.

Using Zix Email Encryption (ZixEncrypt)

Both platforms we use (ZixMail & ZixPort) are fairly easy to use. The ZIxMail integrates with my Windows Outlook users' current email process, so it is extremely easy to use. But my Macintosh users have to use the ZixPort, which means they have to learn a different process for secure email from what they are normally used to. While it is fairly easy, it still is different and I have to provide additional support for them.