Zix
March 03, 2017
Zix
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zix Email Encryption (ZixEncrypt)
We use ZixGateway to protect sensitive information in our outbound email communications.
- The biggest benefit of ZIxGateway is the transparent encryption between our users and other Zix customers. In 12 months nearly 70% of our encrypted messages have been with other Zix customers and get delivered to the user's inbox without any extra effort for the users.
- Zix support has been phenomenal! The few times I have had to contact them I was in direct contact with a technician who could actually fix my problem and didn't have to wait for a call back or sit in a phone queue.
- The web configuration interface is a bit confusing and mail rules can be a bit tricky to configure until you get the hang of them, but any questions I have had are always well explained by Zix support staff.
- The transparent encryption between Zix customers has made it easy for our users to protect the information they are sending. When our users recieve encrypted messages from non-Zix customers we always hear complaints on the process of retrieving them.
- The pre-built email scanning lexicons that Zix maintains provide peace of mind. Our policies dictate the use of keywords in sensitive email messages but our users do not always remember to use them. We also get reports on messages that are encrypted via scanning policies that didn't have our keywords so we can reach out to users to help them understand what types of information are sensitive.