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Great at what it does, recent changes make it less great.
February 29, 2020

Great at what it does, recent changes make it less great.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stripe

We offer a variety of online courses and products and we use Stripe to process credit card payments for those products. We have it integrating with our Drupal site, our WordPress site, and with Thinkific. It's our payment processor for B2C sales.
  • It processes payments in a secure fashion.
  • It's API integrates with all of our platforms quite well.
  • It has a nice user interface.
  • It handles subscriptions and payment plans well.
  • The reporting features could use some improvement. They don't always give clear details.
  • They recently changed their policy so if a customer asks for a refund, they only refund the amount that went to us - they no longer refund the fee, which means that we essentially lose that 3.5% fee for any refunds.
  • They also recently changed their policy so that the fee for international payments is higher than it was before, which is disappointing since we chose them based on the fact that their international fees were low.
  • It doesn't notify us or users if they are on a subscription and their payments fail due to cards expiring. It would be great if it notified us of that.
  • It's had a positive impact as it has allowed us to collect a lot of money!
Stripe does subscriptions pretty well, and the API makes it really easy to work with compared with PayPal. And Shopify seemed to have a lot more limitations as to where it could be implemented, when we researched it several years ago.
We haven't had to use support very often, but when we have, they were generally helpful.

Do you think Stripe Payments delivers good value for the price?

Yes

Are you happy with Stripe Payments's feature set?

Yes

Did Stripe Payments live up to sales and marketing promises?

Yes

Did implementation of Stripe Payments go as expected?

Yes

Would you buy Stripe Payments again?

Yes

It works really well as a payment processor. However, we also have to use PayPal as well, because we found that a lot of people prefer to use PayPal because at the point of sale, they either don't feel like going and getting out their credit cards, OR they feel more secure just having their credit card information in one place (PayPal) instead of putting it in several places online. Because of this we were losing out on a lot of sales, so we now offer both credit card payments through Stripe, and Pay with PayPal options.